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Guest FAQ

Frequently Asked Questions

Are you a Member? Click here to view our Member FAQs.
Not a Member yet? Click here to view our Guest FAQs.

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New Member Questions

1. How much does a membership cost and what does it include?

We have many different types of memberships available at a variety of prices that will help make fitness affordable to you. For information on our membership options and what they include, visit our Memberships page.

2. What new clubs are coming?

Visit goodlifefitness.com/newclubs for the most recent list of upcoming locations.

3. I've never exercised at a club before. How will I know where and how to begin?

That's what we're here for. At GoodLife we make it easy for you to get started. We'll set you up for success right off the bat. We offer orientations for new Members as well as a super easy 20 Minute Fit Fix circuit that will give you a total body workout and in under a half hour. Check out our Getting Started Guide for more information.

4. Do Neighbourhood Clubs have orientations?

Yes, our Neighbourhood Clubs have orientations run a few times a week by the General Manager. Please visit the club during staffed hours or send an email to the club to book a time for your orientation.

Memberships

1. What are my options for paying for my membership?

Most of our Members prefer to pay on a biweekly or monthly basis directly from their chequing account (must be a Canadian account).  You may choose every other Friday for biweekly payments, or to pay monthly on the 1st or 15th of the month.  To keep costs lower for our Members, we don’t process our pre-authorized payments on credit cards or lines of credit.

2. How much does a membership cost and what does it include?

We have many different types of memberships available at a variety of prices that will help make fitness affordable to you. For information on our membership options and what they include, visit our Memberships page.

3. How can I join GoodLife?

It is fantastic to hear you are looking to incorporate fitness into your life! Thank you for chosing GoodLife to help you achieve your fitness goals. Please feel free to take advantage of our free 3 day pass. For all pricing information we do ask you visit your local GoodLife location and speak with a Fitness Advisor for find the membership option that is right for you!

4. How old do I have to be to join GoodLife?

The minimum age to join GoodLife is 12 years old -- however we do require a parent or guardian signature for anyone under the age of majority. In addition, all Members under the age 18 are required to have a series of orientations in order to help familiarize and get comfortable in the club.

5. What does a membership give me access to?

Your GoodLife Fitness membership gives you access access to all of our Group Exercise classes (including exclusive Les Mills classes), our cardio theatre, the 20 Minute Fit Fix circuit, change rooms, pools*, saunas*, free weights and fitness machines (*where available). You can also add on to your membership with options such as Hot Yoga, Tanning, and Towel Service. Depending on your membership, you may have access to 1 location, many locations, or all locations.

Clubs

1. What new clubs are coming?

Visit goodlifefitness.com/newclubs for the most recent list of upcoming locations.

Tanning

1. What does a membership give me access to?

Your GoodLife Fitness membership gives you access access to all of our Group Exercise classes (including exclusive Les Mills classes), our cardio theatre, the 20 Minute Fit Fix circuit, change rooms, pools*, saunas*, free weights and fitness machines (*where available). You can also add on to your membership with options such as Hot Yoga, Tanning, and Towel Service. Depending on your membership, you may have access to 1 location, many locations, or all locations.

Personal Training

1. I am interested in Personal Training, how can I find out more?

It is fantastic to hear you have decided to take the next step to help you achieve your fitness goals! Visit goodlifefitness.com/personaltraining to find out more about Personal Training and to book a free consultation.

Child Minding

1. You provide a child minding service. How is that different from day care?

Since we are not a day care it is very important that the parent/legal guardian remains in the club at all times. The only exception to this is in the Superstore/Loblaws clubs where you can go and do your groceries while we watch your children. In addition, we do not have a set ratio of children that we accept at one time. We want to provide a positive experience for our Members and never want to turn anyone away. This being said we have a volunteer program to bring in additional supervisors to assist with the children in the room. We have managers available to help as well. There is a 2 hour time limit to allow more Members to use the service.

2. What is the age range of children for JUMP! Child Minding?

Children must be between the ages of 6 weeks to 12 years old.

Group Exercise

1. What does a membership give me access to?

Your GoodLife Fitness membership gives you access access to all of our Group Exercise classes (including exclusive Les Mills classes), our cardio theatre, the 20 Minute Fit Fix circuit, change rooms, pools*, saunas*, free weights and fitness machines (*where available). You can also add on to your membership with options such as Hot Yoga, Tanning, and Towel Service. Depending on your membership, you may have access to 1 location, many locations, or all locations.

Hot Yoga

1. What does a membership give me access to?

Your GoodLife Fitness membership gives you access access to all of our Group Exercise classes (including exclusive Les Mills classes), our cardio theatre, the 20 Minute Fit Fix circuit, change rooms, pools*, saunas*, free weights and fitness machines (*where available). You can also add on to your membership with options such as Hot Yoga, Tanning, and Towel Service. Depending on your membership, you may have access to 1 location, many locations, or all locations.

Other

1. What does a membership give me access to?

Your GoodLife Fitness membership gives you access access to all of our Group Exercise classes (including exclusive Les Mills classes), our cardio theatre, the 20 Minute Fit Fix circuit, change rooms, pools*, saunas*, free weights and fitness machines (*where available). You can also add on to your membership with options such as Hot Yoga, Tanning, and Towel Service. Depending on your membership, you may have access to 1 location, many locations, or all locations.

Advertise Request

1. What is Member Advantage and is it a national program?

The Member Advantage program helps your business reach out to all 1 million plus GoodLife Fitness members with exclusive discounts for your products/services.

2. How can my business get involved in the Member Advantage program?

3 ways, our members can:
- be guided to your website to take advantage of your service/product
- show their GoodLife membership tag in your business
- can print a coupon and use this towards a discount to your product

3. What kind of discounts or added value would you be looking for to be part of the Member Advantage program?

We are promoting to 1 million plus GoodLife members and 13,000 associates/staff. We will consider only discounts or added value that is better than what the generally available to the public.

Donation Request

1. How does GoodLife support communities?

At GoodLife Fitness we believe in supporting the communities where we live and work.  If you feel your organization or initiative supports GoodLife’s vision to give every Canadian the opportunity to live a fit and health good life, we want to hear from you!

2. What can I request with this form?

This form is for the request of Complimentary Memberships and GoodLife Fitness swag (t-shirts, water bottles, gym bags etc.) only. If you are requesting financial sponsorship please select “Event/Sponsorship Request” from the list in step 2 of this page.

3. How far in advance should I contact GoodLife for a Complimentary Membership Donation?

Due to the large volume of requests, we require a minimum of 4-6 weeks advanced notice.

Neighbourhood Clubs

1. How are Neighbourhood Clubs different than your average GoodLife Fitness Club?

GoodLife Fitness Neighbourhood Clubs are found in small towns and urban communities across Canada. These smaller clubs are open 24 hours a day, 7 days a week for your convenience. Each Club boasts enough fitness equipment to serve the neighbourhood in an inviting atmosphere. We also have many services and amenities that will propel you to success in a fun and friendly manner.

2. Do Neighbourhood Clubs have JUMP! child minding?

No, our Neighbourhood Clubs do not have JUMP! child minding available.

3. Do Neighbourhood Clubs have Personal Training?

Yes, our Neighbourhood Clubs have Personal Training but the Personal Trainers are not Associates of GoodLife Fitness. They are trainers who have been authorized by GoodLife Fitness to operate in the Club to serve our Members.

4. Do Neighbourhood Clubs have Group Exercise classes?

Neighbourhood Clubs feature Virtual Fitness classes. Classes are held in the studio via a projector and screen with virtual instructors, but no live instructors. There are no Les Mills classes or other class types available at these clubs.

5. Do Neighbourhood Clubs have towel service?

No, our Neighbourhood Clubs do not have towel service. We do encourage you to bring a towel to dry off while working out.

6. Do Neighbourhood Clubs have orientations?

Yes, our Neighbourhood Clubs have orientations run a few times a week by the General Manager. Please visit the club during staffed hours or send an email to the club to book a time for your orientation.

7. Will there always be an Associate available at the Neighbourhood Club?

No. Although Neighbourhood Clubs are open 24 hours a day, 7 days a week, the Clubs will only be staffed during certain times throughout the week. Please see the information page for your location on the website to find out when there are staffed hours.

8. What is the online sales process?

Once you join online, you will need to come into the club to receive and activate your membership card during the staffed hours. 

9. What type of fitness classes are offered? 

We offer a variety of virtual fitness classes as well as instructor led classes. Certified local group fitness Instructors who have been approved by the General Manager will also offer group fitness programs. Please note that an extra cost may be associated with all live instructor led classes.

10. What is On Demand Fitness?

On Demand Fitness means that any member can come to the club and use the Virtual Fitness Studio when it is not in use. Simply load a virtual class from the computer system to the screen and follow. 

11. How will Personal Training operate?

Certified local Personal Trainers who have been approved by the General Manager will offer their services at the Club.

12. Who can access the Club and at what cost?

All GoodLife Fitness Club Access, Alberta Multi-Club Access and Corporate Members will have access to the Cochrane club. NOTE: All existing GoodLife members must have their card connected to the Cochrane club access system. To connect their card, visit the club during staffed hours or at the Calgary Beacon Hill Club.

13. If someone is between the age of 12 and 17, can they join?

No. However, people between the age of 12 and 17 can work out at the club as a guest accompanied by a member that is their parent or legal guardian who is over 18yrs and only during the staffed hours of the club. If a current member from another GoodLife location who is between the age of 12 and 17 wants to workout at the Cochrane club, their access will be limited to staffed hours of the club.