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Frequently Asked Questions


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1. What are my options for paying for my membership?

Most of our Members prefer to pay on a biweekly or monthly basis directly from their chequing account (must be a Canadian account).  You may choose every other Friday for biweekly payments, or to pay monthly on the 1st or 15th of the month.  To keep costs lower for our Members, we don’t process our pre-authorized payments on credit cards or lines of credit.

2. What do I do if I have a balance on my Membership?

If you find that you do have an outstanding balance on your Membership you may make a payment at any Club using Visa, Mastercard, Interac or cash, or by calling our Member Experience Department at 1-800-387-2524 to make payment with Visa or Mastercard (we do not accept American Express and cannot process Visa Debit cards over the phone).

3. What happens to my membership after my commitment is up?

Once your commitment is finished, you are in complete control of your membership!  We are confident that you will be enjoying the health and social benefits of being a GoodLife Member, so your membership will conveniently continue on a month to month basis.  At this point, you are able to cancel at any time (with 30 days notice) with no need to buy out your membership, or you may put your membership on hold if you are not able to use the club for a period of time.

4. How can I cancel my membership?

We are very sorry to hear you are thinking about terminating your membership with us. If you do decide to cancel your membership you can do so at any GoodLife location or by contacting us at 1-800-387-2524. Please note we do ask that you provide us with 10 business days’ notice before your next payment when terminating your membership.

5. Can I place my membership on a hold?

GoodLife allows Members to place a temporary hold on all memberships once they are out of the commitment period.  You can place the membership on hold for up to 6 months out of any 12 month period at a reduced rate of $5.00 bi-weekly. You are also able to take the membership off hold at any point during this period. We also offer $0.00 holds to be placed on the membership at any time if it is for medical reasons (please note sufficient medical documentation would be required). You can place your membership on hold at your local GoodLife location or by contacting our member experience department at 1-800-387-2524.

6. Can I bring a friend to try out the club with me?

Of course! We offer two fantastic options to allow your friends and family to try out our facilities for themselves. The first option is a free 3 visit pass which allows guests access to a location of their choice for a 3 visits. This also includes the opportunity to sit down with one of our Fitness Advisors to look at how GoodLife can help them achieve their fitness goals. Our other option is our online membership promotion. This allows potential Members a longer membership period to find out if GoodLife is the right fit to help them reach all their fitness goals!

7. How can I update my membership with new banking or information?

You can update any information on your membership at your local GoodLife location or by contacting our Member Experience line at 1-800-387-2524. We do ask that you give us 10 business days’ notice to update banking ahead of your next scheduled payment.

8. Where can I send feedback that I know will be seen by the right people?

We would love to hear any feedback that you might be willing to offer.  Please contact us at 1-800-387-2524 so we can assure that your feedback is passed along to the appropriate department. 

9. How can I resolve an outstanding balance on my membership or personal training?

You are welcome to contact our Member Accounts Team at 1-800-678-3595 to make payment towards your account. The team is available Monday to Thursday from 9am – 6:30pm EST, and Friday from 9am – 4:30pm EST. Our Specialists will be pleased to assist you! You may also make payment on any outstanding balance at your local GoodLife club location