GoodLife FAQ

Frequently Asked Questions

Novel Coronavirus (COVID-19)

What changes is GoodLife making to ensure each Club is safe?
Since our founding 41 years ago, GoodLife Fitness has always prioritized the health and safety of our members and associates. While our standards for cleanliness have always been high, the COVID-19 pandemic requires us to take this to an even higher standard at this time – The GoodLife Standard.
We have engaged in meaningful conversations with many government stakeholders to ensure that the approach we are taking is aligned with the recommendations provided by their public health experts. Additionally, our dedicated team has been hard at work consulting with the top minds in infection prevention, and cleaning and sanitization, to create a reopening plan that is caring, informed, comprehensive and consistent.
Our goal is to meet, or exceed, the new health and safety parameters laid out by the different levels of government across the country. We’ve received tremendous feedback about the effort and ingenuity that has gone into our COVID-19 response and the resulting plan.
Our new health and safety standards will be updated regularly. It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.
We’re in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country. We look forward to welcoming you back.
What is GoodLife’s timeline for reopening?

Given the regionalized response to COVID-19 in Canada, we plan to reopen our Clubs on a province by province basis.
The official reopening dates will be informed by a number of factors, including:
  • The stage each region is at with their recovery
  • Information and guidelines released by public health authorities
  • Full implementation of The GoodLife Standard
Visit The GoodLife Standard for updates by province.
When and how will I learn about my Club’s reopening date?
Our intention is to let you know about the reopening date for Clubs in your province 2 or more weeks (14 days) prior to the date. You will be notified via email, so make sure to check your inbox for more updates from us. We will also be posting updates on the Club pages in the Member portal.
My Membership is currently on freeze, when will my dues start up again?
We can assure you that membership dues will NOT be turned on until Clubs in your province reopen. More information will be provided to you about this in the email you will receive 2 weeks (14 days) or more in advance of the reopening date for Clubs in your province. We are unable to process any changes to memberships or Personal Training before you receive that email.
Pre-authorized payment schedules will resume on the day Clubs in your home province reopen but your payment withdrawal day will remain the same as before the COVID-19 freeze.

All time that was paid for before we closed our Clubs will be credited starting the day Clubs in your home province reopen. After that credit runs out your payment schedule will begin on the same day as before the COVID-19 freeze.

Note: Because any time paid before the closure will be credited to your account, your first payment may be less than it was before the freeze.
When will I be able to make changes to my Membership or Personal Training?
Once you have received the email 2 weeks (14 days) or more in advance of the reopening date for Clubs in your province, we will be able to process changes to memberships, if required. Before that email, we are unable to process any changes to memberships or Personal Training.
The Province I live in has announced the date when gyms are permitted to reopen—does this mean GoodLife will reopen on that day?
GoodLife is closely monitoring all federal and provincial guidelines. We are committed to meeting, or exceeding, them. We will only reopen when we are comfortable that it is safe to do so. This means not only having the green light from provincial governments and public health officials but, also being confident that we have The GoodLife Standard in place so that Members and Associates feel safe coming back to our Clubs.

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