Frequently Asked Questions


How do I find GoodLife Fitness gym location information?

Information on all of our gym locations is easily accessible on our find a Gym page. Enter your city or postal code to get started. Other information like the Group Fitness class schedules, gym amenities and our hours of operation are also located on our website. Just take a look around and familiarize yourself with all we have to offer.

What new gyms are coming?

Visit our Upcoming Locations page for the most recent list of upcoming gyms near you.

How do I file a report about a broken machine or issues with my club facility?

All of our equipment has a QR code on it. If you scan the code you are able to report any issues directly to our Club Services Department. Please also let an associate know of any issues, so that equipment can be taken out of service for repair if needed.

Do you have a dress code at the gyms?

Gym Floor - For your health and safety, we ask that you wear appropriate exercise clothing that is respectable in nature as well as proper indoor athletic footwear.

Winter Season – We ask that you remove all outdoor footwear when you enter the gym for cleanliness and safety reasons. Disposable booties are provided if needed.

Pool, whirlpool and Co-Ed Steam Rooms– Proper bathing attire is required, and members must shower before entering a pool or spa.

What is Teen Fitness?

Our free Teen Fitness Program gives teens between the ages of 12-17 complimentary access to GoodLife Fitness gyms across the country in July and August each year. For more information:

I would like to take photos and/or videos in the club, what are the rules?

If this is a professional or media request, please send your requests to If you are a Member, Guest or Associate and would like to take photos or videos in one of our gyms for personal reasons, please visit for more information.

I am interested in learning more about Fitness Classes at GoodLife.

GoodLife offers the largest range of Fitness Classes in the country, and we’re Canada’s only source of the world-renowned Les Mills Fitness Programs. Please visit to learn more about our industry-leading Fitness Classes.

I am interested in Personal Training/Team Training, how can I find out more?

It is fantastic to hear you have decided to take the next step to help you achieve your fitness goals. Please visit to find out more about Personal Training/Team Training and to book a free consultation.

What services/amenities do you have at the clubs?

We offer a wide variety of programs, services and amenities at our clubs across the country including:

  • Group Fitness
  • Cardio Equipment
  • Strength Training Machines
  • Hot Yoga
  • Personal Training and Team Training
  • Massage and Chiropractic
  • Child Minding
  • Towel Service
  • Overnight Locker Rental

These may vary between clubs, please visit your club location page to see what amenities are available at your club.

You provide a child minding service (Junior Up-and-Coming Member Program - JUMP!). How is that different from day care?

Since we are not a daycare, it is very important that the parent/legal guardian remains in the gym at all times. The only exception to this is in the Superstore/Loblaw locations where you can shop for groceries while we watch your children. Children must be between the ages of 6 weeks to 12-years-old. There is a two-hour time limit for members to use this service.