Frequently Asked Questions


What are my options for paying for my membership?

Most of our members prefer to pay on a biweekly or monthly basis directly from their chequing account (must be a Canadian account) Pre-authorized payments on credit cards or lines of credit is not an option that we provide.

What is included in my membership?

Each GoodLife membership offers members access to free weights and cardio equipment. Additional amenities such as towels, hot yoga, group fitness, tanning and access to additional clubs are available with certain membership options. Services and amenities vary by membership option and club chosen. To view all of the amenities, programs, and services available at each GoodLife location, please speak with an associate at your gym or visit the home page of the club location of your choice at For information about your individual membership, please speak with an associate at your club.

Can I bring a friend with me on the Trial pass?

Your friends and family are more than welcome to come with you to try any of our gyms. Please ask them to fill out one of our free 3 day pass forms online.

I lost my membership key tag, how do I get a replacement?

You just need to bring photo identification to any gym location and we will be happy to replace your key tag at no charge.

Are towels included in my membership?

Members are able to add towels onto their memberships in gym locations where they are available. Please contact the gym of your choice for more information.

How can I update my payment information?

The best way to update your payment information is to bring a void cheque or Pre-Authorized Payment form from your financial institution to any gym location.

How do I put my membership on hold?

Please inquire at the front desk of your club about putting your membership on hold, or contact our Member Experience Department at 1-800-387-2524. The team is available Monday to Friday from 9am-6:30pm EST.

I am moving, how do I transfer my membership to another GoodLife location?

If you are moving to a new place, you have the option to switch your membership to a GoodLife gym near that new location. If there is no GoodLife Fitness within a reasonable distance, we offer the option for you to buy out the remainder of your Membership Agreement (if you are still in your commitment period) potentially giving you significant savings. 

How do I cancel my membership?

If you wish to cancel your membership, it is best to do so in writing. Please go into a club if possible to cancel your membership and retain your copy of the signed cancellation form. If you are not able to go into a club, please contact our Member Experience Department at 1-800-387-2524. The team is available Monday to Friday from 9am-6:30pm EST and they will direct you on how to cancel your membership. If you do need to cancel within the commitment period of your membership, you are able to buy out the remaining time on your membership for a fee.

How can I pay the outstanding balance on my membership or Personal Training agreement?

You are welcome to contact our Member Accounts Team at 1-800-678-3595 to make payments. The team is available Monday to Friday from 9am-6:30pm EST. You may also make payment on any outstanding balance at your local GoodLife gym location.

How do I cancel my Personal Training agreement?

Please contact the Fitness Manager at your club location to discuss this request.

I am a current Member and am eligible for a corporate membership program. How do I register for the corporate membership? What happens to my existing membership?

If you are eligible for a Corporate Membership through your place of employment, when you register for the membership, you will need to indicate that you are a current GoodLife member. If you indicate this on your registration, your membership will be canceled for you. To confirm that your company already has a partnership with GoodLife, please click here

Can I use Fit4Less by GoodLife with my GoodLife membership?

The Fit4Less by GoodLife Clubs are a separate brand of gyms that GoodLife owns and operates, so a GoodLife Membership will not allow access to the Fit4Less Clubs.

With my membership, am I able to use an Energie Cardio Club?

If you have an all club membership, you are able to use Energie Cardio clubs while visiting Quebec. Please bring your membership key tag and photo identification.

How can I get a receipt for my membership? 

Click here

With my membership, am I able to use a 24 Hour Fitness Club?

GoodLife members have access to 450+ 24 Hour Fitness Clubs in the United States -