Memberships

Frequently Asked Questions

Memberships

What do I do if I have a balance on my Membership?
If you find that you do have an outstanding balance on your Membership you may make a payment at any Club using Visa, Mastercard, Interac or cash, or by calling our Member Experience Department at 1-800-387-2524 to make payment with Visa or Mastercard (we do not accept American Express and cannot process Visa Debit cards over the phone).
How can I resolve an outstanding balance on my membership or personal training?
You are welcome to contact our Member Accounts Team at 1-800-678-3595 to make payment towards your account. The team is available Monday to Thursday from 9am – 6:30pm EST, and Friday from 9am – 4:30pm EST. Our Specialists will be pleased to assist you! You may also make payment on any outstanding balance at your local GoodLife club location