New Member Questions

Frequently Asked Questions

New Member Questions

How can I get a trial pass?

It is fantastic to hear you are looking to incorporate fitness into your life. Thank you for choosing GoodLife to help you achieve your fitness goals. Please feel free to take advantage of our free 3 day pass, or a 14 day pass for only $14. For all pricing information we do ask you visit your local GoodLife location and speak with a Fitness Advisor to find the membership option that is right for you.

Can I bring a friend with me on the trial pass?

Your friends and family are more than welcome to come with you to try any of our gyms. Please ask them to fill out one of our free 3 day pass forms online.

How old do I have to be to work out at GoodLife?

The minimum age to work out at GoodLife is 12-years-old. We require a parent or guardian’s signature for anyone under the age of majority in each province. In addition, we encourage all members to get started on the right programming and those under 16 are required to participate in our Starter Program which includes multiple appointments on different topics to help them get comfortable in the gym.

Do you have a dress code at the gyms?

Gym Floor - For your health and safety, we ask that you wear appropriate exercise clothing that is respectable in nature as well as proper indoor athletic footwear.

Winter Season – We ask that you remove all outdoor footwear when you enter the gym for cleanliness and safety reasons. Disposable booties are provided if needed.

Pool, whirlpool and Co-Ed Steam Rooms– Proper bathing attire is required, and members must shower before entering a pool or spa.

What services/amenities do you have at the clubs?

We offer a wide variety of programs, services and amenities at our clubs across the country including

  • Group Fitness
  • cardio equipment
  • strength training machines
  • Hot Yoga
  • Personal Training and Team Training
  • Massage and Chiropractic
  • Child Minding
  • towel service
  • overnight locker rental


These may vary between clubs, please visit your club location page to see what amenities are available at your club.

How do I find out the Group Fitness class schedules?

Group Fitness class schedules are available on our gym pages. Information on all of our gym locations is easily accessible on our find a Gym page. Enter your city or postal code to get started. Looking for Group Fitness Class schedules on the go, download our GoodLife Fitness App today, available on the Apple Store and Google Play, for up to the moment information about Group Fitness Classes.

I am interested in finding out about a discount for my company, who do I contact for corporate membership information?

Please visit wellness.goodlifefitness.com for more details on corporate membership information.

What is Teen Fitness?

Our free Teen Fitness Program gives teens between the ages of 12-17 complimentary access to GoodLife Fitness gyms across the country in July and August each year. For more information: teenfitness.ca.

How does GoodLife support communities?

At GoodLife, we believe in supporting the communities where we live and work. If you feel your organization or initiative supports GoodLife’s purpose, to give every Canadian the opportunity to live a fit and healthy good life, we want to hear from you!

How do I make a ‘Donation’ request?

Select ‘Contact Us’ located at the bottom of the home page. Select ‘Member/Guest’; Insert your location information, and then select ‘Donation Request’ from the drop-down and complete the designated form. This form is for the request of Complimentary Memberships and GoodLife Fitness swag only and does not include financial contributions (eg. t-shirts, water bottles, gym bags, etc.). Due to the large volume of requests, we require a minimum of 4-6 weeks advanced notice.

How do I make a sponsorship request from GoodLife?

Select ‘Contact Us’ located at the bottom of the home page. Select ‘Member/Guest’; Insert your location information, and then select ‘Event/Sponsorship Request’ from the final drop-down and complete the designated form. Due to the large volume of requests, we require a minimum of 4-6 months in advance notice.

I would like to take photos and/or videos in the club, what are the rules?

If this is a professional or media request, please send your requests to mediarelations@goodlifefitness.com. If you are a member, guest or associate and would like to take photos or videos in one of our gyms for personal reasons, please goodlifefitness.com/getting-started/club-rules for more information.

What do I bring to the gym?

Pack your gym bag with the following items to have a successful first visit and a great experience every time:

  • A lock to keep your belongings safe (we recommend that you do not bring any items of value to the club, if possible).
  • A workout towel to wipe down the equipment after use. Paper towels are also provided.
  • A water bottle
  • Workout clothes & appropriate gym shoes.

Did you receive your copy of the ‘Living the Good Life’ book and GoodLife gym bag?

All members should receive our iconic GoodLife gym bag and a copy of ‘Living the Good Life’ book upon joining. Please see the front desk at your club for more details.

I am new to GoodLife. Where do I begin?

From the first day of your membership, our goal is to make you feel welcome, comfortable and confident. We have many introductory starter programs that will help you identify the workouts that you prefer and those that are best suited to help you achieve your health, fitness and wellness goals. Be sure to check out our GoodLife Starter Program options or ask any of the team members at your gym for more information.

Where do I find the gym hours?

To find gym hours, please visit our Find a Gym page, and select the gym location of your choice. Our holiday hours are also posted on the website one week prior to any upcoming holidays.

What are the different membership options?

Each GoodLife membership offers members access to free weights and cardio equipment. Additional amenities such as towels, hot yoga, group fitness, tanning and access to additional clubs are available with certain membership options. Services and amenities vary by membership option and club chosen. To view all of the amenities, programs and services available at each GoodLife location, please speak with an associate at your gym or visit the home page of the club location of your choice at goodlifefitness.com/locations.

How do I bring a friend to work out?

A great way to stick with your fitness program is to work out with a friend. We invite you to bring in your friends for a complimentary workout on their first visit to GoodLife. Please book an appointment in advance, or a guest fee will apply. Our club phone numbers are listed on our website here. They can also sign up for a 3 visit pass here

What services/amenities do you have at the clubs?

We offer a wide variety of programs, services and amenities at our clubs across the country including

  • Group Fitness
  • cardio equipment
  • strength training machines
  • Hot Yoga
  • Personal Training and Team Training
  • Massage and Chiropractic
  • Child Minding
  • towel service
  • overnight locker rental


These may vary between clubs, please visit your club location page to see what amenities are available at your club.

What new gym locations are coming?

Visit our Upcoming Locations page for the most recent list of upcoming gyms near you.