GoodLife FAQ

Frequently Asked Questions

Novel Coronavirus (COVID-19)

What is GoodLife doing to mitigate the risk of COVID-19 transmission in its Clubs when it reopens?
GoodLife has embarked on an unprecedented effort to ensure our Clubs are as safe as possible for all our Members and Associates. Reopening GoodLife's Clubs is a complex undertaking that must be handled with the utmost care. As such, we have consulted a variety of experts in infection prevention and control and sanitization to ensure the reopening of every Club aligns with or exceeds the recommendations and standards put forth by all levels of government. Our plan is focused on three main areas: ensuring physical distancing, reducing capacity levels in our Clubs, and enhanced cleaning and sanitization practices.

We have brought all three of these important considerations together to create The GoodLife Standard, which will guide the reopening of our Clubs across the country to ensure the health and safety of all our Members and Associates.

Our new health and safety standards will be updated regularly. It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.

We're in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country. We look forward to welcoming you back.
I am uncertain about all of these changes and the impact they will have on my gym experience. Will you be lessening any of these measures soon?
We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs are as safe as possible, while we continue to provide an exceptional fitness experience for our Members. These changes are temporary and we do hope we will be able to resume our regular operations soon; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.
With some amenities closed or restricted, will you be reducing Membership fees?
We are not reducing Membership fees, but we will not be charging for any amenity add-ons at this time. All limitations to our amenities and services are required to ensure we are offering a safe Club environment and complying with government regulations.

In order to add value for our Members while some options are unavailable, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online workout and mental wellness classes every week, as well as daily workouts and content on our social media channels.

If you are not comfortable paying Membership fees while amenities and services are reduced, we are offering Membership freezes for free. Please contact our Member Experience team if you would like to learn more.
Despite all the safety measures you have put in place, I still don’t feel ready to come into my Club when it opens. What are my options?
People join GoodLife because they want to be and feel healthy, happy and strong – physically and mentally. In pursuit of the good life, they often find a sense of community that keeps them coming back and a convenience that is second to none in Canada.

Even with our robust investments in safety, we recognize that these are unique and challenging times and that everyone’s personal situations are different. You trust us with your health and fitness goals and, if you aren’t ready to come back to our Clubs just yet, we understand. That is why we are offering a no-fee temporary Membership freeze up to October 15, to any Member who requests it.

We highly recommend trying out this new Club experience before you freeze your Membership. We think you’ll be pleasantly surprised! But if you’re just not ready, that’s ok too.

To activate a no-fee freeze, visit our Member Portal.
Are these changes to your protocols permanent?

We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs remain as safe as possible while we continue to provide an exceptional fitness experience for our Members. These limitations to our amenities and services are required to ensure we are offering the safest Club environment possible and complying with government regulations.

We will continue to monitor the system and your feedback and update our procedures where needed; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.

Why do I have to book my workout?
With online booking, we're finding a balance between providing the safest Club environment possible AND an exceptional experience for our Members. A preset capacity for each Club helps facilitate physical distancing while also guaranteeing your workout time.

To create our booking system, we closely reviewed past check-in volumes, Club square footage and provincial government regulations. We have put a significant amount of time, research and consideration into this system, and we are confident that it will help us provide the safest Club environment possible as well as give as many people as possible the chance to achieve their health and fitness goals. As we reopen, we'll continue to monitor the system and your feedback and update our procedures where needed.
Why are some Group Fitness classes available while others remain off the schedule?
Group Fitness class offerings have been modified to make sure we are running classes that can achieve our desired level of safety, while still giving our Members the great experience they have come to expect.

The programs on our initial Group Fitness schedules will allow us to promote physical distancing and take into account the exertion level of participants in order to reduce exposure to Members and Instructors in the studio. Programs were selected after a careful review of fitness industry practices given the current circumstances.

Other programs will be considered as we progress towards normal operations.
How will GoodLife determine when it is safe to re-open any closed amenities/service?
We are closely monitoring all provincial and federal health guidelines to ensure our Clubs are safe for all our Members and Associates. We will only reopen closed amenities/services when it is safe to do so based on these guidelines and following the recommendations of local public health officials.
If masks are mandated except while exercising, when does a Member need to wear their mask inside the Club?
Members are asked to wear a mask as much as possible inside the Club and maintain a 2-metre distance from others
  • We do not expect Members to wear their masks while actively engaging in exercise, including Personal Training Sessions and Group Fitness Classes.
  • We ask that Members wear a mask when going in and out of the Club, to and from the changeroom, while in the changeroom/washroom area, while taking a tour, waiting for a class etc.
We also recommend that Members carry their mask with them at all times
Showers
· We highly recommend that you continue to shower at home. Showers will only be available to Phase 2 Clubs.

· Towel service will remain closed in all Clubs until further notice.
Water Fountains
Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.
Foam Rollers, Bands and Mats
Foam rollers, bands and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.
Fans
Floor fans and mounted fans will remain OFF at this time to prevent any unnecessary air movement. Ceiling fans will remain ON to provide air flow necessary for proper ventilation
Lockers
If allowed by provincial guidelines, lockers will be available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.
Hairdryers and Curling Irons
Hairdryers and curling irons are not available. Due to health and safety concerns, Members are not permitted to bring their own.
Front Desk
Only one Associate will be behind the Front Desk at a time and is only able to assist one Member at a time while other Members wait in the designated areas.* We ask for your patience as our Associates try to assist with any questions you may have as promptly and safely as they can.

In some Clubs, where space allows for safe physical distancing while assisting Members, up to two associates may be allowed behind the front desk at the same time.
I have prepaid for my membership in full, how do I receive an extension for my membership?
All paid in full memberships will have the number of the days your club was closed added to the expiry date of your membership. This will happen automatically when your club reopens.

Club Access

Why is GoodLife introducing these changes?
We feel confident that the measures that we have put in place through The GoodLife Standard are being consistently executed across our Clubs and are working well. At this time, we feel that we can continue to adapt and change in order to provide a positive and expanded experience, which includes continuously increasing value for our Members, while also providing as safe an environment as possible. Having the option to select the model that best fits each Club gives the flexibility that we need to keep Members happy and to bring more Members back.
Why are online bookings only required at some points throughout the day?
Effective October 6, some Clubs will require online bookings for workouts, but only during prime times throughout the day. All other workout times are open and do not require bookings. We want to be able to guarantee spots during prime times to avoid long line-ups. Prime time booking spots are limited to 60 minutes. For open workouts, we recommend a maximum of 90 minutes to ensure we can continue to serve other Members. Our capacity restrictions will remain the same for the time being. Reducing the number of booking blocks will allow Members to gradually flow in and out of the Club, reducing the groups of Members moving at the same time, or those moving at the end of a workout block to specific areas in the Club to finish a workout. During prime times, we will still take walk-ins, provided capacity allows for it. The website will have each Club’s specific weekday and weekend schedule.
Will Club Access Models change in the future?
We will continue to monitor each Club’s assigned Club Access Model and make changes as needed.
What amenities are available at my club?
We are constantly monitoring the opportunities to add new amenities. Please find your club to see which amenities are currently available
When are the changes effective?
The changes are effective Tuesday, October 6. You will notice updated booking blocks on the website and the mobile app starting Tuesday, September 29, for bookings on October 6 and moving forward from there.
Do I still need to book workouts and classes?
Each club will have a slightly different schedule for workouts and group fitness classes. On September 29th we recommend you check your club’s schedule by logging into our member website, and selecting ‘Book’ on the left-hand navigation. Clubs that will no longer have bookings are listed below.

AB - Calgary Country Village and Harvest Hill
AB - Calgary Westwinds and Castleridge
AB - Medicine Hat Carry and Dunmore
AB - Okotoks Southbank Centre
AB - Red Deer Parkland Mall
BC - Fort St John and 93rd Ave
BC - Kelowna Capri Centre
BC - Surrey Newton Commerce Centre
BC - Vancouver Hemlock and 8th
BC - Victoria Bay Centre
MB - Brandon Shoppers Mall
MB - Winnipeg Kenaston
MB - Winnipeg Portage and Banting
MB - Winnipeg St James and Sargent
NB - Dieppe Blvd and Aquatique St
NB - Fredericton Brookside Mall
NB - Fredericton Uptown Centre
NB - Moncton Junction Village
NB - Moncton Mapleton Centre
NB - Quispamsis Village Place
NB - Saint John McAllister Place
NL - Mount Pearl Richard Nolan and Merchant D
NL - St John's Blackmarsh and Columbus
NL - St John's The Village Shopping Centre
NL - St John's Torbay Road
NL - St. John's Atlantic Place
NS - Bedford Hemlock Square
NS - Dartmouth Burnside and Commodore
NS - Dartmouth Penhorn Plaza
NS - Halifax Barrington Place
NS - Halifax Clayton Park Plaza
NS - Halifax Joseph Howe
NS - Halifax Park Lane
NS - New Glasgow Aberdeen Shopping Centre
NS - Sackville Downsview Plaza
NS - Tantallon Westwood
NS - Truro Queen and Elm
ON - Barrhaven Chapman Mills Marketplace
ON - Belleville Quinte Mall
ON - Bradford Holland and Sideroad 10
ON - Etobicoke East Mall and Burnhamthorpe
ON - Georgetown Guelph and Mountainview
ON - Hamilton Jackson Square
ON - Hamilton Lime Ridge
ON - Markham Bullock and McCowan
ON - Milton Main and Thompson
ON - Mississauga Glen Erin and Eglinton
ON - Mississauga Mavis and Dundas
ON - North Bay Downtown
ON - North York Don Mills and Eglinton
ON - North York Weston and 401
ON - Oakville Oak Park and Dundas
ON - Oakville South Oakville Centre
ON - Oshawa Harmony and Taunton
ON - Ottawa Baseline and Woodroffe
ON - Ottawa Gloucester Centre
ON - Richmond Hill Bayview and Hwy Seven
ON - Sarnia Oak Acres
ON - Scarborough Town Centre
ON - Toronto Street
ON - Whitby Taunton and Brock
PEI - Charlottetown Belvedere Plaza
SK - Prince Albert South Hill Mall
SK - Regina Victoria Square
SK - Saskatoon Preston Crossing
Why and when will the showers be available?
We made the decision about showers on a Club-by-Club basis, with safety top of mind. We will reopen showers in some locations starting October 6. This decision was made based on the volume of check-ins and our ability to ensure the proper flow of Members throughout the changeroom and shower area. The clubs that will have showers starting on October 6th is below.

AB - Cochrane Points West
AB - Calgary Country Village and Harvest Hill
AB - Calgary Westwinds and Castleridge
AB - Calgary Canyon Meadows
AB - Calgary Richmond Square
AB - Okotoks Southbank Centre
AB - Calgary McKenzie Towne Centre
AB - Calgary Northland Village
AB - Calgary Shepard on 48th Street
AB - Airdrie Towerlane Centre
AB - Calgary Stephen Avenue
AB - Medicine Hat Carry and Dunmore
AB - Red Deer Parkland Mall
BC - Mission The Junction
BC - Abbotsford South Fraser
BC - Surrey Newton Commerce Centre
BC - Prince George River Point Landing
MB - Winnipeg Garden City Shopping Centre
MB - Winnipeg Regent and Lagimodiere
MB - Winnipeg Grant Park Shopping Centre
NB - Quispamsis Village Place
NB - Fredericton Uptown Centre
NB - Moncton Mapleton Centre
NB - Saint John McAllister Place
NL - Mount Pearl Richard Nolan and Merchant D
NL - St John's Torbay Road
NS - Bedford Hemlock Square
NS - Halifax Park Lane
ON - Ottawa Rideau Centre
ON - Peterborough Portage Place
ON - Scarborough Kennedy and Lawrence
ON - Ottawa Queensview
ON - Belleville Quinte Mall
ON - Kingston Barrack and Wellington
ON - Oshawa Centre Mall
ON - Ottawa Hunt Club
ON - Markham Markville Mall
ON - Kanata Hazeldean and Castlefrank
ON - Ottawa Herongate Square
ON - Ottawa Queen and Bank
ON - Kanata Eagleson Place
ON - Ajax Taunton and Westney
ON - Ottawa Place D'Orleans
ON - Ajax Harwood Plaza
ON - Toronto Coxwell and Gerrard
ON - Barrhaven Strandherd Crossing
ON - Scarborough Select and Markham
ON - Orleans Tenth Line and Charlemagne
ON - Pickering Liverpool and Kingston
ON - Ottawa St. Laurent Centre
ON - Ajax Rossland and Salem
ON - Scarborough Cedarbrae Mall
ON - Pickering Ridge
ON - Whitby Centrum
ON - Ottawa Lansdowne Park
ON - Stittsville Corners
ON - Peterborough Voyageur Place
ON - Barrhaven Chapman Mills Marketplace
ON - Etobicoke East Mall and Burnhamthorpe
ON - North York Don Mills and Eglinton
ON - North York Weston and 401
ON - Oshawa Harmony and Taunton
ON - Ottawa Baseline and Woodroffe
ON - Ottawa Gloucester Centre
ON - Whitby Taunton and Brock
ON - Georgetown Guelph and Mountainview
ON - Hamilton Lime Ridge
ON - Markham Bullock and McCowan
ON - Milton Main and Thompson
ON - Mississauga Glen Erin and Eglinton
ON - Mississauga Mavis and Dundas
ON - Oakville Oak Park and Dundas
ON - Oakville South Oakville Centre
ON - Richmond Hill Bayview and Hwy Seven
ON - Scarborough Town Centre
ON - Alliston Market Village
ON - Owen Sound Heritage Place
ON - Strathroy Metcalfe and Zimmerman
ON - London Southdale and Wellington
ON - Sarnia Oak Acres
ON - London Oxford and Adelaide
ON - Windsor Dougall and Cabana
ON - Tecumseh Manning and Tecumseh
ON - Kitchener Fairway Plaza
ON - Cambridge Hespeler and Eagle
ON - Hamilton Jackson Square
ON - Burlington Appleby Crossing
ON - North Bay Downtown
ON - Sault Ste Marie Great Northern and Secon
ON - Sudbury Southridge Mall
ON - Sudbury LaSalle and Gary
ON - Timmins Waterloo and Algonquin
ON - North York Steeles and Woodbine
ON - Barrie Commerce Park
ON - Toronto Yonge and St Clair
ON - Toronto Manulife Centre
ON Richmond Hill Hillcrest Mall
ON Mississauga South Common Centre
ON Toronto Mount Pleasant and Davisville
ON - Orangeville Square
ON - Aurora Centre
ON - North York Dufferin and Finch
ON - Toronto Bell Trinity Centre
ON - Etobicoke West Metro Centre
ON - Toronto Bloor and Park
ON - Mississauga Square One
ON - North York Yonge and Finch
ON - Newmarket York Town Square
ON - Oakville Trafalgar Ridge Plaza
ON - Toronto Dunfield and Eglinton
ON - North York Madison Centre
ON - Toronto Wellington and York
ON - Toronto Bloor and Bay
ON - Bradford Holland and Sideroad 10
ON - North York Sheppard and Consumers
ON - Stouffville Main and Mostar
PEI - Charlottetown Belvedere Plaza
Which clubs are opening earlier?
The following clubs will be opening at 5am starting October 6th:

AB - Calgary Richmond Square
AB - Calgary McKenzie Towne Centre
AB - Airdrie Towerlane Centre
AB - Medicine Hat Carry and Dunmore
AB - Red Deer Parkland Mall
BC - Prince George River Point Landing
MB - Winnipeg Garden City Shopping Centre
MB - Winnipeg Regent and Lagimodiere
MB - Winnipeg Grant Park Shopping Centre
NB - Quispamsis Village Place
NB - Fredericton Uptown Centre
NB - Moncton Mapleton Centre
NB - Saint John McAllister Place
NL - Mount Pearl Richard Nolan and Merchant D
NL - St John's Torbay Road
NS - Bedford Hemlock Square
ON - Peterborough Portage Place
ON - Peterborough Voyageur Place
ON - London Southdale and Wellington
ON - Kitchener Fairway Plaza
ON - Cambridge Hespeler and Eagle
ON - Sudbury LaSalle and Gary
ON - Timmins Waterloo and Algonquin
ON - Barrie Commerce Park
Is it safe to shower at the Club?
During our initial phase of reopening, our priority was to provide a place for our Members to workout. As we continue to evolve our Safe Clubs, showers have been slowly reintroduced to Members in many of the provinces we operate in. We continue to recommend that Members shower at home to avoid wait times, but we do have everything in place to ensure it is safe to shower at the Club, including distancing between showers and proper cleaning protocols, including electrostatic spray.

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