THE GOODLIFE STANDARD

As we work hard preparing our Clubs to re-open their doors, we are proud to share ‘The GoodLife Standard.’ This new Standard will help guide the re-opening of our Clubs across the country and will ensure the safety and health of our Members and Associates going forward.

Since our founding 41 years ago, GoodLife Fitness has always prioritized the health and safety of our members and associates. While our standards for cleanliness have always been high, the COVID-19 pandemic requires us to take this to an even higher standard at this time – The GoodLife Standard.

We have engaged in meaningful conversations with many government stakeholders to ensure that the approach we are taking is aligned with recommendations provided by their public health experts. Additionally, our dedicated team has been hard at work consulting experts in infection prevention, and cleaning and sanitization, to create a reopening plan that is caring, informed, comprehensive and consistent.

Our goal is to meet, or exceed, the new health and safety parameters laid out by the different levels of government across the country. We’ve received tremendous feedback about the effort and ingenuity that has gone into our COVID-19 response and the resulting plan.

Our new health and safety standards will be updated regularly. It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.

We’re in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country. We look forward to welcoming you back.

CLUB REOPENING

Given the regionalized response to COVID-19 in Canada, we plan to reopen our Clubs on a province-by-province basis.

The official reopening dates will be informed by a number of factors, including:

  • The stage each region is at with their recovery
  • Information and guidelines released by public health authorities
  • The full implementation of The GoodLife Standard

GoodLife is closely monitoring all federal and provincial guidelines. We are committed to meeting, or exceeding, them. We will only reopen when we are comfortable that it is safe to do so. This means not only having the green light from provincial governments and public health officials but, also being confident that we have our standards in place so that members and associates feel safe coming back to our clubs.

Our intention is to notify members, via email, 14 days in advance of their Club reopening. In this email, you will receive important information about your membership and ways to prepare for the return to clubs.

Please ensure your email is up to date to receive information about your Club reopening.



Club Reopening Dates

Note - The below dates and regions could change based on COVID-19 recovery and updates from provincial governments and public health authorities. You will receive an email 10 or more days in advance of Clubs in your province/region reopening to confirm the date and next steps.

The Ontario Government has not yet communicated a firm reopening date for gyms. The dates indicated for our Clubs in Ontario are the dates we plan to be prepared to reopen. We will not reopen our Clubs until we have the green light from the provincial government.


This icon indicates that Public Health authorities in the region have indicated that masks are now mandatory at all times in public spaces, including these gyms. We recommend low-intensity workouts when wearing a mask.


This icon indicates that Public Health authorities in the region have indicated that masks are now mandatory in public spaces, including these gyms EXCEPT while Exercising

Alberta

  • Airdrie Towerlane Centre  - Monday June 29

  • Calgary Beacon Hill  - Monday June 29

  • Calgary Canyon Meadows  - Monday June 29

  • Calgary Country Village and Harvest Hills  - Monday June 29

  • Calgary Deerfoot City  - Monday June 29

  • Calgary McKenzie Towne Centre  - Monday June 29

  • Calgary Mount Royal Village  - Monday June 29

  • Calgary Northland Village  - Monday June 29

  • Calgary Richmond Square  - Monday June 29

  • Calgary Shepard on 48th Street  - Monday June 29

  • Calgary Stephen Avenue   - Monday June 29

  • Calgary Sunridge  - Monday June 29

  • Calgary Westwinds and Castleridge  - Monday June 29

  • Cochrane Points West  - Monday June 29

  • Edmonton Brewery District  - Monday June 29

  • Edmonton Clareview Town Centre  - Monday June 29

  • Edmonton Mill Woods Town Centre  - Monday June 29

  • Edmonton Rabbit Hill Road and 23 Ave  - Monday June 29

  • Edmonton Southpark Centre  - Monday June 29

  • Edmonton Tamarack and Maple  - Monday June 29

  • Edmonton West Granville  - Monday June 29

  • Fort Saskatchewan Southpointe Centre  - Monday June 29

  • Medicine Hat Carry and Dunmore  - Monday June 29

  • Okotoks Southbank Centre  - Monday June 29

  • Red Deer Parkland Mall  - Monday June 29

  • Sherwood Park Mall  - Monday June 29

  • St Albert Inglewood Village  - Monday June 29
British Columbia

  • Abbotsford Clearbrook  - Monday June 22

  • Burnaby Metrotown  - Monday June 22

  • Burnaby Northgate  - Monday June 22

  • Mission The Junction  - Monday June 22

  • Surrey Newton Commerce Centre  - Monday June 22

  • Vancouver Hemlock and 8th  - Monday June 22
Manitoba

  • Brandon Shoppers Mall  - Monday June 22

  • Winnipeg Garden City Shopping Centre  - Monday June 22

  • Winnipeg Grant Park Shopping Centre  - Monday June 22

  • Winnipeg Kenaston  - Monday June 22

  • Winnipeg Portage and Banting  - Monday June 22

  • Winnipeg Regent and Lagimodiere  - Monday June 22

  • Winnipeg St James and Sargent  - Monday June 22
New Brunswick

  • Dieppe Blvd and Aquatique St  - Monday June 22

  • Fredericton Brookside Mall  - Monday June 22

  • Fredericton Uptown Centre   - Monday June 22

  • Moncton Junction Village  - Monday June 22

  • Moncton Mapleton Centre  - Monday June 22

  • Quispamsis Village Place  - Monday June 22

  • Saint John McAllister  - Monday June 22
Newfoundland

  • Mount Pearl Richard Nolan and Merchant Drive  - Monday June 29

  • St John's Atlantic Place  - Monday June 29

  • St John's Blackmarsh and Columbus  - Monday June 29

  • St John's The Village Shopping Centre  - Monday June 29

  • St John's Torbay Road  - Monday June 29
Nova Scotia

  • Antigonish College and Creighton  - Monday June 29

  • Bedford Hemlock Square  - Monday June 29

  • Dartmouth Burnside and Commodore  - Monday June 29

  • Dartmouth Penhorn Plaza  - Monday June 29

  • Halifax Barrington Place  - Monday June 29

  • Halifax Clayton Park Plaza  - Monday June 29

  • Halifax Joseph Howe   - Monday June 29

  • Halifax Park Lane  - Monday June 29

  • New Glasgow Aberdeen Shopping Centre  - Monday June 29

  • Sackville Downsview Plaza  - Monday June 29

  • Tantallon Westwood  - Monday June 29

  • Truro Queen and Elm  - Monday June 29
Ontario

  • Ajax Harwood Plaza  - Friday July 24

  • Ajax Rossland and Salem  - Friday July 24

  • Ajax Taunton and Westney  - Friday July 24

  • Alliston Market Village  - Friday July 17

  • Alliston Younge Street  - Friday July 17

  • Ancaster Wilson and McClure  - Friday July 24

  • Aurora Centre  - Friday July 24

  • Barrhaven Strandherd Crossing  - Friday July 17

  • Barrie Commerce Park  - Friday July 17

  • Belleville Quinte Mall  - Friday July 17

  • Bradford Holland and Sideroad 10  - Friday July 17

  • Brampton Bramalea City Centre  - Friday July 31

  • Brampton Gateway  - Friday July 31

  • Brampton Kingspoint Plaza  - Friday July 31

  • Brampton Mayfield And Bramalea  - Friday July 31

  • Brampton Mclaughlin Corners West  - Friday July 31

  • Brampton Woodhill  - Friday July 31

  • Burlington Appleby Crossing  - Friday July 24

  • Burlington Centre  - Friday July 24

  • Cambridge Hespeler Road  - Friday July 17

  • Etobicoke Bloor Islington Place  - Friday July 31

  • Etobicoke East Mall And Burnhamthorpe For Women  - Friday July 31

  • Etobicoke West Metro Centre  - Friday July 31

  • Georgetown Guelph and Mountainview  - Friday July 24

  • Georgetown Sinclair and Guelph  - Friday July 24

  • Grimsby Industrial and South Service  - Friday July 24

  • Guelph Eramosa and Stevenson  - Friday July 17

  • Guelph Pergola Commons  - Friday July 17

  • Hamilton Jackson Square  - Friday July 24

  • Hamilton Lime Ridge  - Friday July 24

  • Hamilton Queenston Place  - Friday July 24

  • Hamilton Stone Church and Upper Ottawa  - Friday July 24

  • Hamilton Upper James and Rymal  - Friday July 24

  • Kanata Eagleson  - Friday July 17

  • Kanata Hazeldean Road  - Friday July 17

  • Kingston Barrack Street  - Friday July 17

  • Kitchener Fairway  - Friday July 17

  • Kitchener Williamsburg  - Friday July 17

  • London King & Wellington  - Friday July 17

  • London Masonville  - Friday July 17

  • London Oxford/Adelaide  - Friday July 17

  • London Sherwood Forest  - Friday July 17

  • London Southdale  - Friday July 17

  • London Talbot Village  - Friday July 17

  • Markham Birchmount and Enterprise  - Friday July 24

  • Markham Bullock and McCowan  - Friday July 24

  • Markham Markville Mall  - Friday July 24

  • Markham Yonge and Kirk  - Friday July 24

  • Milton Main Street and Thompson  - Friday July 24

  • Milton Steeles and Thompson  - Friday July 24

  • Mississauga Glen Erin And Eglinton For Women  - Friday July 31

  • Mississauga Heartland Town Centre  - Friday July 31

  • Mississauga Mavis And Dundas For Women  - Friday July 31

  • Mississauga Meadowvale Town Centre  - Friday July 31

  • Mississauga South Common Centre  - Friday July 31

  • Mississauga Square One  - Friday July 31

  • Newmarket York Town Square  - Friday July 24

  • North Bay Downtown  - Friday July 17

  • North York Don Mills And Eglinton For Women  - Friday July 31

  • North York Dufferin And Finch  - Friday July 31

  • North York Madison Centre  - Friday July 31

  • North York Sheppard And Consumers  - Friday July 31

  • North York Steeles And Woodbine  - Friday July 31

  • North York Victoria Terrace  - Friday July 31

  • North York Weston And 401 For Women  - Friday July 31

  • North York Yonge And Finch  - Friday July 31

  • North York York Mills Centre  - Friday July 31

  • Oakville Oak Park and Dundas  - Friday July 24

  • Oakville Place  - Friday July 24

  • Oakville South Oakville Centre  - Friday July 24

  • Oakville Trafalgar Ridge Plaza  - Friday July 24

  • Orangeville Square  - Friday July 17

  • Orleans Tenth Line and Charlemagne  - Friday July 17

  • Oshawa Centre Mall  - Friday July 24

  • Oshawa Harmony and Taunton  - Friday July 24

  • Ottawa Barrhaven  - Friday July 17

  • Ottawa Baseline/Woodroffe  - Friday July 17

  • Ottawa Gloucester Centre  - Friday July 17

  • Ottawa Hunt Club  - Friday July 17

  • Ottawa Lansdowne Stadium  - Friday July 17

  • Ottawa Orleans Tenth Line  - Friday July 17

  • Ottawa Place D'Orleans  - Friday July 17

  • Ottawa Queen Street  - Friday July 17

  • Ottawa Queensview  - Friday July 17

  • Ottawa Rideau Centre  - Friday July 17

  • Ottawa St. Laurent Centre  - Friday July 17

  • Ottawa Walkley  - Friday July 17

  • Owen Sound Heritage Place   - Friday July 17

  • Peterborough Chemong North  - Friday July 17

  • Peterborough Voyageur Place  - Friday July 17

  • Pickering Liverpool and Kingston  - Friday July 24

  • Pickering Ridge  - Friday July 24

  • Richmond Hill Bayview and Hwy Seven  - Friday July 24

  • Richmond Hill Hillcrest Mall  - Friday July 24

  • Sarnia Oak Acres  - Friday July 24

  • Sault Ste. Marie Great Northern  - Friday July 17

  • Scarborough Cedarbrae Mall  - Friday July 31

  • Scarborough Kennedy And Lawrence  - Friday July 31

  • Scarborough Kingston And Eglinton  - Friday July 31

  • Scarborough Select And Markham  - Friday July 31

  • Scarborough Town Centre For Women  - Friday July 31

  • St Catharines Bunting and Carlton  - Friday July 24

  • Stittsville Carp and Hazeldean  - Friday July 17

  • Stittsville Corners  - Friday July 17

  • Stouffville Main and Mostar  - Friday July 24

  • Strathroy  - Friday July 17

  • Sudbury LaSalle and Gary  - Friday July 17

  • Sudbury Southridge Mall  - Friday July 17

  • Timmins Waterloo Road  - Friday July 17

  • Toronto 137 Yonge Street  - Friday July 31

  • Toronto Bell Trinity Centre  - Friday July 31

  • Toronto Bloor And Bay  - Friday July 31

  • Toronto Bloor And Park  - Friday July 31

  • Toronto Coxwell And Gerrard  - Friday July 31

  • Toronto Danforth And Pape  - Friday July 31

  • Toronto Dunfield And Eglinton  - Friday July 31

  • Toronto King Liberty  - Friday July 31

  • Toronto Manulife Centre  - Friday July 31

  • Toronto Mount Pleasant And Davisville  - Friday July 31

  • Toronto Richmond And Bathurst  - Friday July 31

  • Toronto Richmond And John  - Friday July 31

  • Toronto Street For Women  - Friday July 31

  • Toronto Union Station  - Friday July 31

  • Toronto Wellington And York  - Friday July 31

  • Toronto Yonge And St Clair  - Friday July 31

  • Toronto Yonge Eglinton Centre  - Friday July 31

  • Vaughan Keele and Highway 7  - Friday July 24

  • Vaughan Major MacKenzie and Weston  - Friday July 24

  • Vaughan Metropolitan Centre  - Friday July 24

  • Vaughan Milani and Highway 27  - Friday July 24

  • Vaughan Weston and Northview  - Friday July 24

  • Waterloo Weber Street  - Friday July 17

  • Whitby Centrum  - Friday July 24

  • Whitby Taunton and Brock  - Friday July 24

  • Woodstock Dundas and Kent  - Friday July 17
Prince Edward Island

  • Charlottetown Belvedere Plaza  - Monday June 15
Saskatchewan

  • Prince Albert South Hill Mall  - Monday June 29

  • Regina Albert and 25 Ave  - Monday June 29

  • Regina Victoria Square  - Monday June 29

  • Saskatoon Preston Crossing  - Monday June 29

  • Saskatoon The Centre  - Monday June 29

Phase 2 Clubs

As the situation changes across the country and based on local health authority recommendations we will begin moving clubs into the second phase of our reopening.

Phase 2 of our reopening plan will feature the following changes:

Online Booking will no longer be required for the General Workout Area.


Showers will now be available to use.


Increased hours of operation.

  • During Phase One of our reopening plan, all Clubs close for 30 minutes of reset time in between each hour of Member activity. This reset time was dedicated primarily to promoting safe flow of traffic in and out of the Club. Clubs in your province will no longer be required to close for reset time, which means hours of operation will increase. For updated hours of operation, please visit the Club pages on our website.
  • We encourage you to use your time at the gym efficiently to ensure that all Members have an opportunity to work out. At this time, we ask that Members aim for a maximum workout time of 90 minutes in the General Workout Area.
  • Cleaning and disinfection will remain a top priority for our Associates, and we ask that you continue to wipe down equipment before and after use.


Massage Chairs and Hydromassage will now be available.


As we continue to ease restrictions in our Clubs, we do so with the utmost care, taking into consideration up-to-date information and guidelines from public health authorities. We are committed to meeting, or exceeding, all federal and provincial guidelines, and we remain dedicated to fulfilling our high standard of cleanliness and safety.

As these changes are implemented, we ask that you remain respectful of other Members and Associates, and continue to practice safe physical distancing and proper hand hygiene.

We must continue to work together to keep everyone healthy and safe. It will be our collective teamwork and consideration for others during these uncertain times that will be remembered.

Confirmed Phase 2 Dates:

British Columbia

  • Fort St John and 93rd Ave Thursday July 16

  • Kelowna Capri Centre   - Thursday July 16

  • Prince George River Point Landing  - Thursday July 16

  • Victoria Bay Centre  - Thursday July 16
Manitoba

  • Brandon Shoppers Mall  - Thursday July 9

  • Winnipeg Garden City Shopping Centre  - Thursday July 9

  • Winnipeg Grant Park Shopping Centre  - Thursday July 9

  • Winnipeg Kenaston  - Thursday July 9

  • Winnipeg Portage and Banting  - Thursday July 9

  • Winnipeg Regent and Lagimodiere  - Thursday July 9

  • Winnipeg St James and Sargent  - Thursday July 9
New Brunswick

  • Dieppe Blvd and Aquatique St  - Thursday July 9

  • Fredericton Brookside Mall  - Thursday July 9

  • Fredericton Uptown Centre  - Thursday July 9

  • Moncton Junction Village  - Thursday July 9

  • Moncton Mapleton Centre  - Thursday July 9

  • Quispamsis Village Place  - Thursday July 9

  • Saint John McAllister  - Thursday July 9
Newfoundland

  • St John's Blackmarsh and Columbus Thursday July 16

  • St John's The Village Shopping Centre Thursday July 16

  • St John's Atlantic Place Thursday July 16

  • Mount Pearl Richard Nolan and Merchant Drive Thursday July 16

  • St John's Torbay Road Thursday July 16
Nova Scotia

  • Halifax Joseph Howe Thursday July 16

  • Dartmouth Penhorn Plaza Thursday July 16

  • Bedford Hemlock Square Thursday July 16

  • Dartmouth Burnside and Commodore Thursday July 16

  • Halifax Clayton Park Plaza Thursday July 16

  • Halifax Park Lane Thursday July 16

  • Sackville Downsview Plaza Thursday July 16

  • Halifax Barrington Place Thursday July 16

  • Tantallon Westwood Thursday July 16

  • Truro Queen and Elm Thursday July 16

  • Antigonish College and Creighton Thursday July 16

  • New Glasgow Aberdeen Shopping Centre Thursday July 16
Prince Edward Island

  • Charlottetown Belvedere Plaza  - Thursday July 16
SAFETY & CLEANING PRACTICES

As we reopen our Clubs across the country, we are introducing a number of new cleaning practices and protocols in order to protect the health of our Members, Associates and community. While many of these new practices will be adopted by our Associates, our Members also have a very important role to play in helping us maintain The GoodLife Standard.

Updates to our Safety Cleaning Practices:

  • All GoodLife Clubs will undergo an intensive, deep clean, prior to reopening.
  • We have invested in 300 Victory Electrostatic Sprayers so that each club has its own dedicated device. When combined with our increased touch point disinfection and our industry leading cleaning program, this will ensure all our clubs receive a comprehensive thorough cleaning every day.
  • We have procured a one-step hospital grade disinfectant and contact sanitizer that will be used for frequent touch-point cleaning throughout our clubs.
  • There will be 30 minutes of dedicated cleaning time after every hour of member activity. This time will be used to reset the club and prepare for the next workout block. (See Booking Workouts for more info.)
  • Our associates will adopt a “constantly cleaning” mind-set, ensuring special attention is always given to high-touch surfaces.
  • Members will be required to wipe down their equipment BEFORE and AFTER each use. To make this convenient, additional spray bottles and new Certainty™ Disinfectant Wipes stations will be strategically placed throughout Clubs.
  • Additional hand sanitizer has been made available, including the installation of hand sanitizer stations at strategic locations throughout the club.
  • Protective barriers have been installed at designated locations where Associates and Members meet. This includes the front desk, presentation tables, and consultation areas, where possible.
  • All GoodLife associates will be required to wear masks, with the exception of group fitness instructors who are actively teaching a class.
  • Locker availability will be reduced and cleaned after each use to ensure it is safe for the next member. Note: Some provincial guidelines prohibit the use of lockers in fitness clubs at this stage of reopening.

BOOKING & CAPACITY

Why Online Booking?

With online booking, we’re finding a balance between providing the safest Club environment possible AND an exceptional experience for our Members.

Here's how it helps everyone:

  1. Guarantee your workout time: Members will be greeted into the Club when your workout is scheduled to begin.

  2. Maintain a safe Club Capacity: A preset capacity for each Club helps facilitate physical distancing and reduces the potential spread of communicable illnesses.

  3. You can work out without booking, BUT with capacity limits, you will only be allowed entry if there is space. A booking guarantees your spot.


To create our booking system, we closely reviewed past check-in volumes, Club square footage and provincial government regulations. As we reopen, we’ll continue to monitor the system and your feedback and update our procedures where needed.


About Booking

  • Please ensure you bring your GoodLife key tag when you come for your workout. This will ensure you start your workout on time. Note – your key tag is also available on the GoodLife App. (iOS, Android).
  • Members will be permitted to book into pre-scheduled 1-hour time-slots, up to 7-days in advance of their Club reopening.
  • To ensure everyone has a chance to work out, Members are permitted to book only ONE (1) time block per day however, they are welcome to try and walk-in at any other time block, as many times as they like, on the same day.
  • To ensure everyone has a chance to work out, Members are permitted to use any Club location that is included in their current Membership.
  • Members who no-show on their Club access bookings more than twice in a 2-week period will be unable to book for 7 days. These Members will be permitted to walk-in, if space is available.
  • To avoid booking sanctions, Members must ensure they always cancel at least 1 hour in advance of the booking start time. Cancellations received with less than 1-hour notice will be considered late and will count towards the Member’s no shows.
  • At the end of a workout time-slot, all Members must leave the Club, regardless of their Club entry time.
  • Club capacity is calculated on a Club-by-Club basis, based on the square footage of the Club and the bookable areas.
  • Members who have not shown up for their workout at 15 minutes after the beginning of their booking time-slot may have their spots given away if there are walk-in Members waiting to enter.

Members will be permitted to book into the following areas of the Club:

General Workout Area
Group Fitness Studio
Cycling Studio
For Women

Personal Training Sessions

Personal Training sessions will continue to be booked by your trainer. Clients do not need to book a workout themselves in order to enter the Club for their session. See Personal Training section for details.

However, if a Personal Training client is entering the Club for an individual workout or Group Fitness class, they will be required to book a spot using the GoodLife Mobile App (iOS, Android) or through our Member Portal.

BOOK A WORKOUT

Book your workout in 4 simple steps.

  1. Login to GoodLifeFitness.com
  2. Click "Book" on the main menu
  3. Select whether you want to book a class or a workout
  4. Select your Class or Time-Slot

Attending Your Session

Arriving at the Club

Members are required to line-up outside the Club, in the designated waiting area, prior to the booking start time. Signage will indicate the physical distancing requirements and indicate how Members should be organized.

Booked Members: Members who are booked will see signage to indicate where they should line-up. Members must line-up until the Greeter indicates they are OK to enter the Club. Once in the Club, Members must check themselves in by scanning their Member card to open the gate.  

Walk-ins: Walk-ins are permitted, based on remaining Club capacity. If a walk-in arrives at the Club and there is capacity in the resource they are requesting access to (i.e. general workout area, For Women area), they will need to book into an available spot. Signage will indicate where walk-ins are to line-up. If there are no available spots, the Member is permitted to wait in the approved waiting area outside of the Club to see if capacity becomes available. As Members leave the Club, waiting Members will be permitted access on a one-in one-out basis, as long as they intend to use the same area as the departing Member. These Members must be checked in, and agree to leave the Club at the end of the Member use period, regardless of the Club entry time.

MEMBERSHIP UPDATES

We can assure you that membership dues will NOT be turned on until Clubs in your province reopen. More information will be provided to you about this in the email you will receive 2 weeks (14 days) or more in advance of the reopening date for Clubs in your province. We are unable to process any changes to Memberships or Personal Training before you receive that email.

Additional information about your Membership

Options For You

In addition to the robust standards we are implementing, we are also providing diverse options to accommodate our Members, such as Remote Personal Training, digital workouts and content on our App and Website. If you aren't ready to return to your Club, we understand and will offer a free temporary membership freeze.

Reminder: We are unable to process any changes to Memberships or Personal Training before you receive the email 2 weeks (14 days) or more in advance of Clubs reopening in your province.

AMENITIES & EQUIPMENT

When our Clubs first reopen, strict capacity requirements will be set to ensure GoodLife is meeting or exceeding the recommendations set by public health authorities. We will also temporarily close services and amenities where physical distancing is not possible or where other risk factors may be present.

Reduced Amenities

The below amenities will be available but reduced on a Club by Club basis, please check your local club to find out which amenities are available to you.

Water Fountains

Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.

General Workout Areas

GoodLife has implemented a number of measures, including directional arrows, signage, and placement to ensure physical distancing can be achieved. Where possible, equipment may be disabled and/or relocated to facilitate this. Members are still expected to use best judgement when determining if a piece of equipment or workout area can be used safely while maintaining the recommended 2 metres (6 ft) of physical distancing.

Foam Rollers, Bands, Mats

Foam rollers, bands and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.

Closed Amenities

To reduce the number of potential touch points the following services and amenities will be closed on a Club by Club basis based on recommendations from local health authorities:

Fans

Floor fans and mounted fans will remain OFF at this time to prevent any unnecessary air movement. Ceiling fans will remain ON to provide air flow necessary for proper ventilation.

Changerooms and Washrooms

In the majority of provinces, washroom and changeroom facilities will remain open to Members and Associates, however, proper physical distancing must be maintained at all times. Where possible, an Associate will be present during high traffic periods to assist with physical distancing and provide reminders to Members if needed.

Lockers

If allowed by provincial guidelines, lockers will be available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.

Showers

Showers will only be available to Phase 2 Clubs.

Hair Dryers and Curling Irons

Hair dryers and curling irons are not available. Due to health and safety concerns, Members are not permitted to bring their own.

Front Desk

Only one Associate will be behind the Front Desk at a time and is only able to assist one Member at a time while other Members wait in the designated areas.* We ask for your patience as our Associates try to assist with any questions you may have as promptly and safely as they can.

*In some Clubs, where space allows for safe physical distancing while assisting Members, up to two associates may be allowed behind the front desk at the same time.

CLASSES & TRAINING

PERSONAL TRAINING

Personal Training will be available in Club, as well as through a new Remote Personal Training option.

In order to reduce the potential for contact and/or movement around the Club, please ensure the below guidelines are followed at all times:

  • All Personal Trainers will be required to wear a mask when training with clients.
  • To ensure proper physical distancing measures, no physical contact will be permitted in Personal Training sessions. Contact must not occur unless needed to ensure safety and prevent injury.
  • Handshakes and physical greetings are not permitted.
  • Clients must be prepared to handle their own weights and equipment. Workouts must be modified so as not to require spotting. Alternatives such as bands must be used in place of assisted stretching.
  • Personal Training can only take place on the general workout floor or in the Personal Training area. Personal Training is not permitted in the Group Fitness studio.
  • All equipment used will be cleaned before and after use.
  • All Personal Training consultations will take place at presentation tables equipped with protective barriers.

Remote Personal Training

GoodLife now offers an exciting option for our Personal Training clients in order to allow them to work with their Personal Trainer virtually from the comfort of their home. Remote Personal Training will provide an easy way for Clients to continue on their fitness journeys without having to book time in the Club. This is a great option for clients who are not quite ready to come back into the Club, yet allowing them the opportunity to stay connected with their trainer.

No changes to your current Personal Training package are required. Current sessions in inventory, as well as new sessions purchased, can be used for both in-club or Remote Personal Training.

If you are an existing Member but not a Personal Training client and are interested in Remote Personal Training, please call your home Club to learn more.

GROUP FITNESS

Members will continue to have access to an amazing selection of live and virtual Group Fitness classes. Studios have been modified to ensure physical distancing is possible and to keep Members in a smaller general area during the course of the class. Classes have been modified where possible to ensure less movement and keep distancing at a maximum.


Group Fitness class offerings have also been modified, as we want to make sure we are running classes that can achieve our desired level of safety, while still meeting The GoodLife Standard that Members have come to expect. While subject to change and may vary by Club, current available programming includes:

BODYPUMP, BODYFLOW, CXWORX, BARRE, YOGA, RPM & RIDE, CORE, NewBody Muscle, Free Style programming including Functional Strength/Firm Parts / Tone & Strengthen concepts

If you are attending a Group Fitness Class, we ask that you bring your own mat. If your class will need straps or blocks, please bring those, as well. Keep personal items at your station and be mindful of your neighbours, ensuring you do not move from your designated spot in the studio. Upon arrival, please set up at a station that is away from the studio door in order to avoid contact with others as they come in. You are able to grab additional weights, if needed. After the class is complete, remove all plates from the bar and leave the Club mat unrolled if you used one. We look forward to seeing you in the studio!

Class Set-Up and Clean-Up

Group Fitness classes will be set-up for Members in advance to ensure physical distancing. After the class, Members will be directed to leave their equipment at their stations and Associates will ensure the equipment is cleaned and prepared for the next class.

Group Fitness Check-In Process

Members must wait outside of the Club at the beginning of their 1-hour time-slot and enter the Club at the same time as the other participants in the class. An Associate will be present to take attendance and allow entry to walk-ins based on available capacity.

Classes will be scheduled to begin 10 minutes after a workout timeslot has begun, but can start earlier if the class is full. Classes are to end no later than the Club exit time. When exiting, the back row will leave the studio first, followed by the rest of the participants in an orderly fashion.

Passes and sign-up sheets will not be used in Group Fitness classes at this time. This includes Hot Yoga passes and cycling sign-up sheets. Attendance lists will be provided to the Instructors in advance to confirm attendance.

Virtual Fitness

Virtual Fitness will operate in much the same way as Live Group Fitness, with programming that will begin 10 minutes after Club Entry Time and will end close to Club Exit Time.

A GoodLife Associate will be present to power on the studio for any Members who are booked for a particular Virtual Fitness class. If no Members have booked a class, but someone wishes to use the studio, they must request assistance from an Associate, who can then set up the studio for the Member.

Members will continue to have access to a huge variety of amazing Fitness Class options from home and are encouraged to explore the digital offerings available on our website and app.

FREQUENTLY ASKED QUESTIONS
What is GoodLife doing to mitigate the risk of COVID-19 transmission in its Clubs when it reopens?
GoodLife has embarked on an unprecedented effort to ensure our Clubs are as safe as possible for all our Members and Associates. Reopening GoodLife's Clubs is a complex undertaking that must be handled with the utmost care. As such, we have consulted a variety of experts in infection prevention and control and sanitization to ensure the reopening of every Club aligns with or exceeds the recommendations and standards put forth by all levels of government. Our plan is focused on three main areas: ensuring physical distancing, reducing capacity levels in our Clubs, and enhanced cleaning and sanitization practices.

We have brought all three of these important considerations together to create The GoodLife Standard, which will guide the reopening of our Clubs across the country to ensure the health and safety of all our Members and Associates.

Our new health and safety standards will be updated regularly. It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.

We're in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country. We look forward to welcoming you back.
What is GoodLife's timeline for reopening?

Given the regionalized response to COVID-19 in Canada, we are opening our Clubs on a province by province basis.
The official reopening dates will be informed by a number of factors, including:


• The stage each region is at with their recovery
• Information and guidelines released by public health authorities
• Full implementation of The GoodLife Standard

As of June 29, GoodLife Clubs are open in 8 of 9 provinces we are located in. Visit The GoodLife Standard for updates by province.

When and how will I learn about my Club's reopening date?
You will be notified via email of your Club's reopening date, so make sure to check your inbox for more updates from us. We will also be posting updates on the Club pages in the Member portal.
I am uncertain about all of these changes and the impact they will have on my gym experience. Will you be lessening any of these measures soon?
We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs are as safe as possible, while we continue to provide an exceptional fitness experience for our Members. These changes are temporary and we do hope we will be able to resume our regular operations soon; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.
My Membership is currently on freeze, when will my dues start up again?
We can assure you that membership dues will NOT be turned on until Clubs in your province reopen. More information will be provided to you 10 or more days in advance of the reopening date for Clubs in your province. We are unable to process any changes to memberships or Personal Training before you receive that email.

Pre-authorized payment schedules will resume on the day Clubs in your home province reopen but your payment withdrawal day will remain the same as before the COVID-19 freeze.

All time that was paid for before we closed our Clubs will be credited starting the day Clubs in your home province reopen. After that credit runs out your payment schedule will begin on the same day as before the COVID-19 freeze.

Note: Due to varying payment schedules, time paid before the closure and time owed after the opening may result in your first payment being different than it was before the freeze.
With some amenities closed or restricted, will you be reducing Membership fees?
We are not reducing Membership fees, but we will not be charging for any amenity add-ons at this time. All limitations to our amenities and services are required to ensure we are offering a safe Club environment and complying with government regulations.

In order to add value for our Members while some options are unavailable, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online workout and mental wellness classes every week, as well as daily workouts and content on our social media channels.

If you are not comfortable paying Membership fees while amenities and services are reduced, we are offering Membership freezes for free. Please contact our Member Experience team if you would like to learn more.
Despite all the safety measures you have put in place, I still don’t feel ready to come into my Club when it opens. What are my options?
People join GoodLife because they want to be and feel healthy, happy and strong – physically and mentally. In pursuit of the good life, they often find a sense of community that keeps them coming back and a convenience that is second to none in Canada.

Even with our robust investments in safety, we recognize that these are unique and challenging times and that everyone’s personal situations are different. You trust us with your health and fitness goals and, if you aren’t ready to come back to our Clubs just yet, we understand. That is why we are offering a no-fee temporary Membership freeze up to October 15, to any Member who requests it.

We highly recommend trying out this new Club experience before you freeze your Membership. We think you’ll be pleasantly surprised! But if you’re just not ready, that’s ok too.

To activate a no-fee freeze, visit our Member Portal.
Are these changes to your protocols permanent?

We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs remain as safe as possible while we continue to provide an exceptional fitness experience for our Members. These limitations to our amenities and services are required to ensure we are offering the safest Club environment possible and complying with government regulations.

We will continue to monitor the system and your feedback and update our procedures where needed; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.

Why do I have to book my workout?
With online booking, we're finding a balance between providing the safest Club environment possible AND an exceptional experience for our Members. A preset capacity for each Club helps facilitate physical distancing while also guaranteeing your workout time.

To create our booking system, we closely reviewed past check-in volumes, Club square footage and provincial government regulations. We have put a significant amount of time, research and consideration into this system, and we are confident that it will help us provide the safest Club environment possible as well as give as many people as possible the chance to achieve their health and fitness goals. As we reopen, we'll continue to monitor the system and your feedback and update our procedures where needed.
Why are some Group Fitness classes available while others remain off the schedule?
Group Fitness class offerings have been modified to make sure we are running classes that can achieve our desired level of safety, while still giving our Members the great experience they have come to expect.

The programs on our initial Group Fitness schedules will allow us to promote physical distancing and take into account the exertion level of participants in order to reduce exposure to Members and Instructors in the studio. Programs were selected after a careful review of fitness industry practices given the current circumstances.

Other programs will be considered as we progress towards normal operations.
How will GoodLife determine when it is safe to re-open any closed amenities/service?
We are closely monitoring all provincial and federal health guidelines to ensure our Clubs are safe for all our Members and Associates. We will only reopen closed amenities/services when it is safe to do so based on these guidelines and following the recommendations of local public health officials.
If masks are mandated except while exercising, when does a Member need to wear their mask inside the Club?
Members are asked to wear a mask as much as possible inside the Club and maintain a 2-metre distance from others
  • We do not expect Members to wear their masks while actively engaging in exercise, including Personal Training Sessions and Group Fitness Classes.
  • We ask that Members wear a mask when going in and out of the Club, to and from the changeroom, while in the changeroom/washroom area, while taking a tour, waiting for a class etc.
We also recommend that Members carry their mask with them at all times
Showers
· We highly recommend that you continue to shower at home. Showers will only be available to Phase 2 Clubs.

· Towel service will remain closed in all Clubs until further notice.
Water Fountains
Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.
Foam Rollers, Bands and Mats
Foam rollers, bands and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.
Foam Rollers, Bands and Mats
Foam rollers, bands and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.
Fans
Floor fans and mounted fans will remain OFF at this time to prevent any unnecessary air movement. Ceiling fans will remain ON to provide air flow necessary for proper ventilation
Lockers
If allowed by provincial guidelines, lockers will be available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.
Hairdryers and Curling Irons
Hairdryers and curling irons are not available. Due to health and safety concerns, Members are not permitted to bring their own.
Front Desk
Only one Associate will be behind the Front Desk at a time and is only able to assist one Member at a time while other Members wait in the designated areas.* We ask for your patience as our Associates try to assist with any questions you may have as promptly and safely as they can.

In some Clubs, where space allows for safe physical distancing while assisting Members, up to two associates may be allowed behind the front desk at the same time.