TITLE GOES HERE

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Placerat ac sit malesuada orci. Ornare maecenas luctus arcu ut suda ultrices cras convallis. Auctor in eleme ntum, facilisi nunc arcu leo curs.

Frequently Asked Questions

See if any of these frequently asked questions give you the answer you’re looking for.

Group Fitness class schedules are available on our gym pages. Information on all of our gym locations is easily accessible on our Find a Gym page. Enter your city or postal code to get started. Looking for Group Fitness Class schedules on the go? Download our GoodLife Fitness App today, available on the Apple Store and Google Play, for up to the moment information about Group Fitness Classes.

Group Fitness Classes on the regular Group Fitness schedule are included in all memberships purchased prior to December 14, 2020, as well as the majority of membership options available after this date.

 

For more information, please speak with an Associate at your local GoodLife Club.

To find out more about our Corporate Gym Memberships click GoodLife at Work. If you are eligible for a Corporate Membership through your place of employment, when you register for the Membership, you will need to indicate that you are a current GoodLife Member. If you indicate this on your registration, your Membership will be canceled for you. To confirm that your company already has a partnership with GoodLife, please click Corporate Wellness.

Please inquire at the front desk of your Club about putting your membership on freeze. Click here to Find a Gym, or contact our Member Experience Department at 1-800-387-2524 or by using our Member Chat. Please Note: You must be logged in to access Member Chat – log in, visit ‘My Account’ and the chat bubble will appear on the bottom right side of your screen. Our Member Experience Team is available Monday to Friday, from 9:00 a.m. to 5:00 p.m. EST.

If you wish to cancel your membership, it is best to do so with an Associate at a GoodLife Club. Click here to Find a Gym. If you are not able to visit a Club, please contact our Member Experience Department at 1-800-387-2524 or by using our Member Chat. Please Note: You must be logged in to access Member Chat – log in, visit ‘My Account’ and the chat bubble will appear on the bottom right side of your screen. Our Member Experience Team is available Monday to Friday, from 9:00 a.m. to 5:00 p.m. EST. If your membership features a commitment period and you need to cancel within this commitment period, you are able to buy out the remaining time on your membership for a fee.

Visit our Upcoming Locations page for the most recent list of upcoming gyms near you.

Please let an Associate know of any issues, so that equipment can be taken out of service for repair if needed. There are stickers on our machines with a reference ID to make it easy to report exactly which machine needs attention. Also, all of our equipment has a QR code on it. If you have a QR Code Reader on your phone you can scan the code. It will take you directly to a place for you to report any issues directly to the Club so they can resolve the issue.

The minimum age to work out at GoodLife is 12-years-old. We require a parent or guardian’s signature for anyone under the age of majority in each province. In addition, we encourage all Members to get started on the right programming and those under 16 are required to participate in our Starter Program which includes multiple appointments on different topics to help them get comfortable in the gym.

  • Pack your gym bag with the following items to have a successful first visit and a great experience every time:

    - A lock to keep your belongings safe (we recommend that you do not bring any items of value to the Club, if possible). Please Note: Lockers are not currently available in some areas due to COVID-19 restrictions.
    - A workout towel to wipe down the equipment before and after use. Paper towels are also provided.
    - A pre-filled water bottle.
    - Workout clothes & appropriate gym shoes.
  • - A mask, if required by Clubs in your region. Please review Club & Mask Status prior to your visit to determine the masking requirements at your Club. 

GoodLife Starter Programs
At GoodLife, our goal is to help you get the best start possible. We know that everyone’s fitness journey is a personal one, so we’ve created our GoodLife Starter Programs with that in mind. Our goal is to help you find the options that work best for you, allow you to fall in love with fitness and make it part of your daily life. We want you to get the help and support you need, when you need it, along with showing you all the variety you now have available.

There are many components of the GoodLife Starter Program outlined below. We hope that you will take advantage of them all. The purpose of the Program is to help you develop a plan for your first month of fitness, to provide valuable information to answer any questions you might have, and to make you feel welcome and comfortable in the Club.

Personal Training Starter and LifeChanger:
Personal Training provides you with the best possible start toward achieving your health and fitness goals. Your Trainer is focused on your goals, your health, well-being and your success. Through Starter Packages, you will build confidence as well as establish a habit of consistent workouts. This will guarantee your greatest success. Personal Training Starter Packages are available in 3 x one-hour and 6 x one hour packages.

You start with the LifeChanger appointment where you get a clear picture of your current lifestyle and health factors, and receive solutions for every major component of your Health and Fitness: Nutrition, Exercise, Sleep, and Stress Management. This appointment is followed by 3 or 6, one-hour, one-on-one Personal Training sessions. We encourage new Members to begin with a Personal Trainer Starter Package plus LifeChanger. If you did not choose this option when you joined, this one-time offer is still available to you at any time.

Fitness Starter:
The Fitness Starter is a one-on-one 60-minute session with a Personal Trainer where you discuss your lifestyle, goals and preferences. You will also learn valuable information about your physical health (ie. your blood pressure and body composition). Following this assessment, the Personal Trainer will lead you through a 30-minute demonstration on fitness equipment in the Club. They will offer tips and recommendations for your first month of workouts to help get you started on a path to success. They will also share the multiple programming options that are available and make recommendations on what would work best for you such as one-on-one Personal Training or Team Training.

Class Starter:
We have a Class Starter that can fit everyone’s schedule and fitness goals. The Class Starter helps you figure out which class or classes are your favourites. To learn more about a class, drop by the front desk 15 minutes before any class, or book an appointment with one of our Associates to explain a class and introduce you to the Instructor.

Fit-Fix Starter:
Do you need a workout that is fast and convenient? Our GoodLife 20-Minute Fit-Fix is for you. This fast, effective and easy workout can get you results in just 20 minute 3 times per week. This Starter appointment will show you how to use the Fit-Fix equipment as well as a proper warm-up. We also provide you with complete cardio training information.

Youth Starter:
For all Members who are 12-16 years old we have a mandatory Youth Starter. This Starter includes the Fit-Fix Starter along with the Youth Member FAQs and Club Etiquette. At the end of this Starter, you receive your Membership card and we ask that you try more options in our GoodLife Starter Program.

Can’t find what you’re looking for? Let us know if you’re a Guest or a Member and we’ll help answer your question.

What is your question or feedback about?

Let us know what your question or feedback relates to and we’ll make sure it gets to the right place. Please select from the options below to get started.

Please enter your information
5000 characters left
Do you want us to get back to you?
Please enter your information
Are you a not-for-profit organization?

Before continuing, please ensure that your entries are accurate.

Thank you!

Our team received your message and we’ll get back to you shortly.

Sorry, we ran in to a problem submitting your information.

Please try again.

CHOOSE A CLUB

CHANGE CLUB

What is your question or feedback about?

Let us know what your question or feedback relates to and we’ll make sure it gets to the right place. Please select from the options below to get started.

Please enter your information
5000 characters left
Do you want us to get back to you?
Please enter your information
What does the issue relate to?
What does the issue relate to?

Please provide the Equipment ID and describe the nature of the equipment issue. Please provide specific details about the location and nature of the maintenance issue. Please provide specific details about the studio and nature of the maintenance issue.

5000 characters left
Do you want us to get back to you?
Please enter your information
Are you a not-for-profit organization?

Before continuing, please ensure that your entries are accurate.

Thank you!

Our team received your message and we’ll get back to you shortly.

Sorry, we ran in to a problem submitting your information.

Please try again.

MORE WAYS TO CONTACT US

TALK TO OUR TEAM

+1 (800) 387-2524

Monday to Friday 9 a.m. to 5 p.m. (EST)

FIND CONTACT INFORMATION

FOR A CLUB