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Frequently Asked Questions

See if any of these frequently asked questions give you the answer you’re looking for.

Group Fitness class schedules are available on our gym pages. Information on all of our gym locations is easily accessible on our Find a Gym page. Enter your city or postal code to get started. Looking for Group Fitness Class schedules on the go? Download our GoodLife Fitness App today, available on the Apple Store and Google Play, for up to the moment information about Group Fitness Classes.

Yes! The Classes on the regular Group Fitness schedule are included in your Membership – click Group Fitness Classes to be taken to Group Fitness information.

We welcome you bringing friends, family and co–workers to try a work out. They can get a 3-Visit Pass or talk to any associate in the club to book them a time to have their work out.
· Day Passes are available for $25. Guests must be signed in and meet with a GoodLife associate at the Front desk before entering the Club and show photo identification.
· For Members who visit a Club that is not included in their Membership type, Day Passes are available for $5

To find out more about our Corporate Gym Memberships click GoodLife at Work. If you are eligible for a Corporate Membership through your place of employment, when you register for the Membership, you will need to indicate that you are a current GoodLife Member. If you indicate this on your registration, your Membership will be canceled for you. To confirm that your company already has a partnership with GoodLife, please click Corporate Wellness.

Please inquire at the front desk of your Club about putting your Membership on a freeze. Click here to Find a Gym, or contact our Member Experience Department at 1-800-387-2524 or members@goodlifefitness.com. The team is available Monday to Friday from 8:45am-5:00pm EST.

If you wish to cancel your Membership, it is best to do so with an Associate at a GoodLife Club. Click here to Find a Gym. If you are not able to go into a Club, please contact our Member Experience Department at 1-800-387-2524 or members@goodlifefitness.com. The team is available Monday to Friday from 8:45am-5:00pmEST and they will direct you on how to cancel your Membership. If you do need to cancel within the commitment period of your Membership, you are able to buy out the remaining time on your Membership for a fee.

Visit our Upcoming Locations page for the most recent list of upcoming gyms near you.

Please let an Associate know of any issues, so that equipment can be taken out of service for repair if needed. There are stickers on our machines with a reference ID to make it easy to report exactly which machine needs attention. Also, all of our equipment has a QR code on it. If you have a QR Code Reader on your phone you can scan the code. It will take you directly to a place for you to report any issues directly to the Club so they can resolve the issue.

The minimum age to work out at GoodLife is 12-years-old. We require a parent or guardian’s signature for anyone under the age of majority in each province. In addition, we encourage all Members to get started on the right programming and those under 16 are required to participate in our Starter Program which includes multiple appointments on different topics to help them get comfortable in the gym.

Our JUMP! Service is available for you when you are working out. The only exception to this is in the Superstore/Loblaw locations where you can shop for groceries while we watch your children. Children must be between the ages of 6 weeks to 11-years-old. There is a two-hour time limit for Members to use this service and the room is a Nut awareness space in the club.

For your first visit, we ask that you come in 10 minutes prior to your workout so we can complete the registration process. We will have you fill out the registration waiver and take a photo of you and your child for their account. Your first visit to JUMP! is free, and we will also review your options regarding payment at that time for your visits moving forward.

Pack your gym bag with the following items to have a successful first visit and a great experience every time:

- A lock to keep your belongings safe (we recommend that you do not bring any items of value to the Club, if possible).
- A workout towel to wipe down the equipment after use. Paper towels are also provided.
- A water bottle
- Workout clothes & appropriate gym shoes.

GoodLife Starter Programs
At GoodLife, our goal is to help you get the best start possible. We know that everyone’s fitness journey is a personal one, so we’ve created our GoodLife Starter Programs with that in mind. Our goal is to help you find the options that work best for you, allow you to fall in love with fitness and make it part of your daily life. We want you to get the help and support you need, when you need it, along with showing you all the variety you now have available.

There are many components of the GoodLife Starter Program outlined below. We hope that you will take advantage of them all. The purpose of the Program is to help you develop a plan for your first month of fitness, to provide valuable information to answer any questions you might have, and to make you feel welcome and comfortable in the Club.

Personal Training Starter and LifeChanger:
Personal Training provides you with the best possible start toward achieving your health and fitness goals. Your Trainer is focused on your goals, your health, well-being and your success. Through Starter Packages, you will build confidence as well as establish a habit of consistent workouts. This will guarantee your greatest success. Personal Training Starter Packages are available in 3 x one-hour and 6 x one hour packages.

You start with the LifeChanger appointment where you get a clear picture of your current lifestyle and health factors, and receive solutions for every major component of your Health and Fitness: Nutrition, Exercise, Sleep, and Stress Management. This appointment is followed by 3 or 6, one-hour, one-on-one Personal Training sessions. We encourage new Members to begin with a Personal Trainer Starter Package plus LifeChanger. If you did not choose this option when you joined, this one-time offer is still available to you at any time.

Fitness Starter:
The Fitness Starter is a one-on-one 60-minute session with a Personal Trainer where you discuss your lifestyle, goals and preferences. You will also learn valuable information about your physical health (ie. your blood pressure and body composition). Following this assessment, the Personal Trainer will lead you through a 30-minute demonstration on fitness equipment in the Club. They will offer tips and recommendations for your first month of workouts to help get you started on a path to success. They will also share the multiple programming options that are available and make recommendations on what would work best for you such as one-on-one Personal Training or Team Training.

Class Starter:
We have a Class Starter that can fit everyone’s schedule and fitness goals. The Class Starter helps you figure out which class or classes are your favourites. To learn more about a class, drop by the front desk 15 minutes before any class, or book an appointment with one of our Associates to explain a class and introduce you to the Instructor.

Fit-Fix Starter:
Do you need a workout that is fast and convenient? Our GoodLife 20-Minute Fit-Fix is for you. This fast, effective and easy workout can get you results in just 20 minute 3 times per week. This Starter appointment will show you how to use the Fit-Fix equipment as well as a proper warm-up. We also provide you with complete cardio training information.

Youth Starter:
For all Members who are 12-16 years old we have a mandatory Youth Starter. This Starter includes the Fit-Fix Starter along with the Youth Member FAQs and Club Etiquette. At the end of this Starter, you receive your Membership card and we ask that you try more options in our GoodLife Starter Program.

Can’t find what you’re looking for? Let us know if you’re a Guest or a Member and we’ll help answer your question.

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Monday to Friday 9 a.m. to 5 p.m. (EST)

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