On March 4, we introduced a change to our booking system. Workout Floor and Group Fitness Class bookings will now become available to book on the website and mobile app 72 hours prior to the start time of the booking (instead of midnight six days prior to the day the booking takes place).
For example: At 9 a.m. on Monday, the booking block/class that starts at 9 a.m. on Thursday (72 hours later) will be available to be booked.
We are changing the timing of bookings to 72 hours prior to the start time of the booking because of consistent feedback from Members and to enhance system functionality. The new system will ensure Members do not have to stay up until midnight to book into their favourite workout or class. It will also spread app/web traffic out more consistently because everyone is not attempting to book at the same time.
GoodLife has embarked on an unprecedented effort to ensure our Clubs are as safe as possible for all our Members and Associates. Reopening GoodLife's Clubs is a complex undertaking that must be handled with the utmost care. As such, we have consulted a variety of experts in infection prevention and control and sanitization to ensure the reopening of every Club aligns with or exceeds the recommendations and standards put forth by all levels of government. Our plan is focused on three main areas: ensuring physical distancing, reducing capacity levels in our Clubs, and enhanced cleaning and sanitization practices.
We have brought all three of these important considerations together to create The GoodLife Standard, which will guide the reopening of our Clubs across the country to ensure the health and safety of all our Members and Associates.
Our new health and safety standards will be updated regularly. It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.
We're in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country. We look forward to welcoming you back.
We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs are as safe as possible, while we continue to provide an exceptional fitness experience for our Members. These changes are temporary and we do hope we will be able to resume our regular operations soon; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.
We are not reducing Membership fees, but we will not be charging for any amenity add-ons at this time. All limitations to our amenities and services are required to ensure we are offering a safe Club environment and complying with government regulations.
In order to add value for our Members while some options are unavailable, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online workout and mental wellness classes every week, as well as daily workouts and content on our social media channels.
If you are not comfortable paying Membership fees while amenities and services are reduced, we are offering Membership freezes for free. Please contact our Member Experience team if you would like to learn more.
People join GoodLife because they want to be and feel healthy, happy and strong – physically and mentally. In pursuit of the good life, they often find a sense of community that keeps them coming back and a convenience that is second to none in Canada.
Even with our robust investments in safety, we recognize that these are unique and challenging times and that everyone’s personal situations are different. You trust us with your health and fitness goals and, if you aren’t ready to come back to our Clubs just yet, we understand. That is why we are offering a no-fee temporary Membership freeze up to March 14 2021, to any Member who requests it.
We highly recommend trying out this new Club experience before you freeze your Membership. We think you’ll be pleasantly surprised! But if you’re just not ready, that’s ok too.
To activate a no-fee freeze, visit our Member Portal.
We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs remain as safe as possible while we continue to provide an exceptional fitness experience for our Members. These limitations to our amenities and services are required to ensure we are offering the safest Club environment possible and complying with government regulations.
We will continue to monitor the system and your feedback and update our procedures where needed; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.
With online booking, we're finding a balance between providing the safest Club environment possible AND an exceptional experience for our Members. A preset capacity for each Club helps facilitate physical distancing while also guaranteeing your workout time.
To create our booking system, we closely reviewed past check-in volumes, Club square footage and provincial government regulations. We have put a significant amount of time, research and consideration into this system, and we are confident that it will help us provide the safest Club environment possible as well as give as many people as possible the chance to achieve their health and fitness goals. As we reopen, we'll continue to monitor the system and your feedback and update our procedures where needed.
Group Fitness class offerings have been modified to make sure we are running classes that can achieve our desired level of safety, while still giving our Members the great experience they have come to expect.
The programs on our initial Group Fitness schedules will allow us to promote physical distancing and take into account the exertion level of participants in order to reduce exposure to Members and Instructors in the studio. Programs were selected after a careful review of fitness industry practices given the current circumstances.
Other programs will be considered as we progress towards normal operations.
We are closely monitoring all provincial and federal health guidelines to ensure our Clubs are safe for all our Members and Associates. We will only reopen closed amenities/services when it is safe to do so based on these guidelines and following the recommendations of local public health officials.
Responding to the varied masking mandates and restrictions in Public Health regions across the country, GoodLife introduced a colour-coded masking system. GoodLife’s mask level system has four colour-coded levels, ranging from Green to Red. At level Green, masks are not required in GoodLife Clubs; at level Red, masks must be worn at all times, in all areas of the Club.
Our goal by implementing this system is to clarify mask usage standards for Members at each Club. Please note that your Club’s masking level may change at any given time as per regional Public Health guidelines and/or GoodLife decisions. To find the individual requirements for your Club, please refer to the chart under Club & Mask Status.
If allowed by provincial guidelines, change rooms are available.
In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used.
All Members must maintain proper physical distancing while in change rooms.
Please plan ahead and try to use the change rooms only when absolutely necessary. If possible, arrive ready for your workout by wearing your workout clothes and shoes into the Club.
· We highly recommend that you continue to shower at home. Showers will only be available in certain clubs where Government restrictions allow.
· Towel service will remain closed in all Clubs until further notice.
Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.
Foam rollers, bands and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.
Floor fans and mounted fans will remain OFF at this time to prevent any unnecessary air movement. Ceiling fans will remain ON to provide air flow necessary for proper ventilation
If allowed by provincial guidelines, lockers will be available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.
Hairdryers and curling irons are not available. Due to health and safety concerns, Members are not permitted to bring their own.
Only one Associate will be behind the Front Desk at a time and is only able to assist one Member at a time while other Members wait in the designated areas.* We ask for your patience as our Associates try to assist with any questions you may have as promptly and safely as they can.
In some Clubs, where space allows for safe physical distancing while assisting Members, up to two associates may be allowed behind the front desk at the same time.
All paid in full memberships will have the number of the days your club was closed added to the expiry date of your membership. This will happen automatically when your club reopens.
Note: Please ensure your email is up to date to receive information about your Club reopening.
Our Clubs are currently operating with a variety of access models that have been designed to meet changing public health restrictions and the needs of our Members in various provinces, regions and cities. Each of our Clubs are unique, and this tailored approach to the access model allows for us to operate responsibly while continuing to provide an expanded and exceptional experience for each of our Members. Please also see a list of related FAQ’s below.
See if any of these frequently asked questions have the answer you're looking for
Each of our Clubs are unique, and a tailored approach to the access model allows for us to operate responsibly while continuing to provide an expanded and exceptional experience for each of our Members. We will continue to monitor each Club’s assigned Club Access Model and make changes as needed.
We are constantly monitoring the opportunities to add new amenities. Please find your club to see which amenities are currently available
In order to add value for our Members while capacities are reduced, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online daily workout and mental wellness classes on our social media channels every week, as well as on demand classes, training plans and workouts on our mobile app.
If you are not comfortable paying Membership fees while capacities are reduced, we are offering the ability to pause your Membership for free. You can do so through the “My Account” page on our website
The vast majority of our clubs continue to require advance bookings.
Each club will have a slightly different schedule for workouts and group fitness classes. We recommend you check your club’s schedule by logging into our member website, and selecting ‘Book’ on the left-hand navigation.
We make the decision about showers on a Club-by-Club basis, with safety top of mind. This decision is made based on the volume of check-ins and our ability to ensure the proper flow of Members throughout the changeroom and shower area.
Club hours vary from club to club. Visit the individual club location for club hours.
Each of our locations has a capacity that is determined by public health restrictions and an analysis of that Club’s individual space to enable our Members to maintain a proper physical distance from one another.
In some locations, pre-booked appointments are a government-mandated public health measure; elsewhere, we have used our booking system to increase convenience in high-traffic locations to give our Members an opportunity to secure their workout time in advance.
Our booking system and Associates ensure that our capacity limits are maintained and physical distancing is possible at all times.
Select a province below to view the current status of a club near you
For frequently asked questions surrounding these changes click here
*To further support the efforts made by local Public Health partners, exemptions from our Orange and Red masking levels are not permitted for any reason. If you were previously exempt from wearing a mask, you may continue using the Club if you choose to wear a mask within the guidelines or, if you are not able to wear a mask, an Associate would be happy to put your Membership and/or Personal Training on a no-fee freeze until the Mask Level at your Club returns to Yellow or Green.
We remain fully committed to upholding the rigorous safety and cleaning standards established in our reopening plan. While our Associates take the lead on many of these cleaning practices and protocols, our Members also have a very important role to play in helping us maintain The GoodLife Standard.
ASSOCIATES
Some of the Safety and Cleaning Practices you’ll notice at your local GoodLife include:
A one-step hospital-grade disinfectant and contact sanitizer that is used for frequent touchpoint cleaning throughout our Clubs.
Our Associates have adopted a “constantly cleaning” mind-set, ensuring special attention is always given to high-touch surfaces.
Protective barriers have been installed at designated locations where Associates and Members meet, including the front desk, presentation tables, and consultation areas where possible.
GoodLife Associates are required to wear a mask in all areas of the Club and when interacting with Members.
In Mask Level Red, Group Fitness Instructors must wear a mask at all times, even when teaching. Mask Levels vary by location and region.
If you would like to determine what Mask Level your Club is in, click here and search for your specific GoodLife Fitness location.
Locker availability has been reduced and each locker is cleaned after each use to ensure it is safe for the next Member. Note: Some provincial guidelines prohibit the use of lockers in fitness clubs at different stages of reopening.
MEMBERS
Some of the key actions we’ve asked our Members to take to help keep our Clubs as safe as possible include:
Please respect the GoodLife Mask Level at your Club. This colour-coded masking system is informed by masking mandates and public health recommendations in each region, and indicates where and when Members must wear masks.
The following are acceptable face covering options for Members:
We recommend a 2+ layer reusable mask made of cotton or linen. Your mask should be well-fitted with ear loops or ties. It should allow you to breathe easily without requiring regular adjustments. All face coverings must cover your nose, mouth and chin.
A face shield is not an acceptable form of face covering.
Please see Club & Mask Status for more information.
Updates to the booking process!
Effective Thursday, March 4, we are moving to a 72-hour (3-day) booking system. This means that a workout or class will be available to book 72 hours in advance of its start time.
For example, if the current day/time is Monday, March 8, at 5:00 a.m. then workout and class bookings are available up to and including Thursday, March 11, at 5:00 a.m.
Currently, our Clubs are operating with a variety of Club access models designed to meet local health public restrictions and the needs of our Members in various provinces, regions and cities across the country. Many Clubs require Members to book their workouts in advance, while others have incorporated open workout times and only require advanced booking for Group Fitness classes. Some locations have a mixture of open workouts and booking blocks throughout the day.
Each of our Clubs are unique, and this tailored approach to Club access allows for us to operate responsibly while continuing to provide an expanded and exceptional experience for each of our Members.
To find out which booking options are available at your Club, please visit your Club page.
Our ultimate goal is to move ore Clubs from booking block models to the open workout model in the near future. However, booking workouts and classes through the GoodLife app and website continues to be the best option in regions where government capacity restrictions are in place, or where public health mandates require pre-booked appointments.
Important: Any Members found to be abusing the booking system will receive an automatic 14-day Membership suspension for first offense and will not be able to use the Clubs during that time. While we recognize this is a very small group of Members, we are actively monitoring our booking systems, and to ensure fairness for our Members, we cannot tolerate this behavior.
Permitted areas for members
Personal Training Sessions
4 steps for booking a workout
How our new waitlist feature works
Arriving at the club
Members are permitted to use any Club location that is included in their current Membership.
Members who do not show up to their Club access bookings more than twice in a 2-week period will be unable to book for 7 days. These Members will be permitted to walk-in, if space is available.
At the end of a booking block, all Members must leave the Club, regardless of their Club entry time.
Club capacity is calculated on a Club-by-Club basis, based on the square footage of the Club and the bookable areas.
Members who have not shown up for their workout at 15 minutes after the beginning of their booking time slot may have their spots given away if there are walk-in Members waiting to enter.
Personal Training Sessions
Book your workout in 4 simple steps.
Login to GoodLifeFitness.com using the link in the top right corner of the page
Click "My Account" and then "Book a Workout or Class Schedule"
Select your specific class or time slot
Done!
Booked Members: Members who are booked will see signage to indicate where they should line up. Members must line up until the Greeter indicates they are okay to enter the Club. Once in the Club, Members must check themselves in by scanning their Member card to open the gate.
Walk-ins: Walk-ins are permitted, based on remaining Club capacity. If a walk-in arrives at the Club and there is capacity in the area they are requesting access to (i.e. general workout area, For Women area), they will need to book into an available spot. Signage will indicate where walk-ins are to line up. If there are no available spots, the Member is permitted to wait in the approved waiting area outside of the Club to see if capacity becomes available. As Members leave the Club, waiting Members will be permitted access on a one-in one-out basis, as long as they intend to use the same area as the departing Member. These Members must be checked in, and agree to leave the Club at the end of the Member use period, regardless of the Club entry time.
If your Club is required to close due to government restrictions in your region, your Membership will be placed on an automatic freeze and Membership dues will not be turned on until Clubs in your region reopen. Any important Membership Updates will be communicated directly with you via email.
If you Club is required to close, pre-authorized payment schedules will resume on the day Clubs in your region reopen but your payment withdrawal day will remain the same as before the COVID-19 freeze.
Because any time paid before the closure will be credited to your account as Membership time, your first payment may be less than it was before the freeze.
In addition to the robust standards we are implementing, we are also providing diverse options to accommodate our Members, such as Remote Personal Training, digital workouts and content on our App and website. If you aren't ready to return to your Club, we understand and will offer a free temporary membership freeze.
At this time, many of our Clubs have reduced amenities available to comply with government and public health requirements. We are closely monitoring all local, provincial and federal health guidelines, and we will only reopen closed amenities and services when it is safe to do so based on these guidelines.
It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.
Certain amenities are available while others have been reduced on a Club-by-Club basis.
Please check your local Club to find out which Amenities are currently available to you.
Please check your local Club to find out which amenities are available to you.
Access to changerooms depends on the region in which your Club is located.
For instance, changerooms are not available at GoodLife Clubs in regions currently in the Red-Control level of the Ontario Government’s COVID-19 Response Framework.
To determine whether or not you will have access to the changeroom at your Club, click here and search for your specific GoodLife Fitness location.
GoodLife has implemented a number of measures, including directional arrows, signage and equipment placement to ensure physical distancing can be achieved. Where possible, equipment may be disabled and/or relocated to facilitate this. Members are expected to use their best judgment when determining if a piece of equipment or workout area can be used safely while maintaining the recommended 2-metres (or in some cases, 3-metres) of physical distancing.
Some changeroom and washroom facilities are available on a reduced basis when permitted by the local public health guidelines. In Clubs where changeroom and washroom facilities remain open, it is important that proper physical distancing be maintained at all times.
Due to changing public health guidelines, there are Clubs where changerooms and washrooms will be temporarily unavailable. With that in mind, it is strongly recommended that Members arrive to their Club ready to work out.
To determine whether or not you will have access to the changeroom at your Club, click here and search for your specific GoodLife Fitness location.
Remote Personal Training
Class Set-up and Clean-up
Group Fitness Check-in Process
Virtual Fitness
Personal Training is available in-Club as well as through a new Remote Personal Training Option.
In order to reduce the potential for contact and/or movement around the Club, please ensure the following guidelines are followed at all times:
All Personal Trainers are required to wear a mask when training with clients.
To ensure proper physical distancing measures, no physical contact is permitted in Personal Training sessions, unless it is needed to ensure safety and prevent injury.
Clients must be prepared to handle their own weights and equipment. Workouts must be modified so as not to require spotting. Alternatives such as bands must be used in place of assisted stretching.
Personal Training can only take place in the General Workout Area, Personal Training Area, or in some select cases, in the Group Fitness Studio.
All equipment will be cleaned before and after use.
All Personal Training consultations will take place at presentation tables equipped with protective barriers.
Remote Personal Training
GoodLife now offers Remote Personal Training as an exciting option for our Personal Training clients who want to work with their Personal Trainer virtually from the comfort of their home. No changes to your current Personal Training package are required. Current sessions in inventory, as well as new sessions purchased, can be used for both in-club or Remote Personal Training. If you are an existing Member, but not a Personal Training client and are interested in Remote Personal Training, please call your home Club to learn more.
Where government restrictions allow, Members continue to have access to an amazing selection of live and virtual Group Fitness classes. Studios have been modified to ensure that physical distancing is possible, and classes have been modified, where possible, to ensure less movement.
Group Fitness class offerings have also been modified, as we want to make sure we are running classes that can achieve our desired level of safety, while still meeting The GoodLife Standard that Members have come to expect.
Classes are scheduled to begin at the same time as each Member’s booking. Members must wait outside of the Club prior to their booking start time and enter the Club at the same time as other participants in the class.
Passes and sign-up sheets will not be used for Group Fitness Classes at this time. Attendance lists will be provided to the Group Fitness Instructors in advance to confirm attendance.
An Associate will be present to take attendance and allow additional entry to walk-ins based on available capacity.
Members will find individual Group Fitness stations set up for them when they arrive for their class. These stations have been spaced out appropriately to comply with physical distancing requirements. After the class, Members will be directed to leave their equipment at their stations; Associates will ensure the equipment is cleaned and prepared for the next class.
If you arrive early, choose a spot away from the studio door to avoid contact with others as they come in
You are able to grab additional weights, if needed
Keep personal items at your station
Be mindful of neighbours and do not move from your designated spot in the studio
Remove all plates from the bar
If you used a mat from the Club, please leave it unrolled
Classes will end no later than the Club exit time. When exiting, the back row will leave the studio first, followed by the rest of the participants in an orderly fashion.
Each Virtual Fitness Class will begin at the same time as the Member’s booking. Members should arrive before their scheduled booking and enter the Club at the same time as other participants in the class.
An Associate will set up the studio for any Members who are booked into a particular Virtual Fitness Class. If no Members have booked into the class, but someone wishes to use the studio, they must request assistance from an Associate who will then set up the studio for the Member.
Members will continue to have access to a huge variety of amazing Fitness Class options from home and are encouraged to explore the digital offerings available on our website and App (iOS, Andriod).