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the goodlife standard

The GoodLife Standard is our commitment to providing a world-class fitness experience in GoodLife Clubs across the country that meets or exceeds all public health guidelines. We tapped into our 40+ years of experience and consulted experts in healthcare, public health and cleaning and sanitization to create a set of guidelines that are designed to keep our Members, Associates and communities healthy and as safe as possible during these unique times.

 

LEARN MORE

Search your location to view your club’s GoodLife Standard updates.

While our criteria for cleanliness have always been high, the COVID-19 pandemic has required us to take this to an even higher standard – The GoodLife Standard. We have continually engaged in meaningful conversations with government and public health experts to ensure that the approach we are taking is aligned with constantly evolving public health mandates and best practices. Our dedicated team continues to consult with experts in infection prevention, and cleaning and sanitization to create an operations plan that is caring, informed, comprehensive and consistent.

Find a Club

 Overview 

Our new health and safety standards are updated regularly, and it is important to recognize that public health information and provincial orders can change quickly. We will do everything we can to update our standards and website as quickly as possible in response to these changes. If you have any questions, you can also call your local Club directly.

Looking for quick answers to your questions? Check out the FAQs.

Club & Mask Status   

Learn about which Clubs are open and when temporarily closed Clubs will reopen, as well as where and when masks are required in each Club. 

Safety & Cleaning Practices  

See updates to our cleaning practices and how Associates and Members can work together to keep everyone healthy and safe. 

Booking & Capacity

Get details on how to book online and how you can prepare for attending your booked workouts or Group Fitness Classes.

Membership Updates 

Find out about your membership dues and other options.

Classes & Training 

Learn about how we are handling Personal Training and what you should do before, during, and after Group Fitness Classes. 

Amenities & Equipment 

See what is available at this time or check your local Club.

Frequently Asked Questions

The Ontario Government announced that the province will move into Step 3 of the Roadmap to Reopen plan on Friday, July 16.

 

We are pleased to announce that GoodLife Clubs in the province will reopen for indoor workouts on Friday, July 16!

 

Booking & Capacity: Clubs in Ontario will reopen at 50% capacity. Clubs will not require bookings for the General Workout Floor. This means that - provided there is capacity available in the Club - you will be able to walk in and work out during the Club's hours of operation. Although booking is no longer required, we ask that Members try to limit their workouts to 90 minutes or less while capacity limits remain in place.

 

Group Fitness: Live Group Fitness Classes will resume on Monday, July 19! Booking for those classes will be available on the GoodLife App and Member Portal on Friday, July 16.

 

Personal Training: Personal Training will be available in-Club, remotely (virtual) and outdoors.

 

Distancing: We ask that you maintain two metres of distance from all others while in the Club. Our Associates will be monitoring the workout area to ensure that these distancing guidelines are being followed.

 

Masking: Ontario Clubs will reopen with GoodLife Mask Level Yellow. This means masks can be removed only when you are at your workout station. Masks must be worn upon entry and while moving within the Club. 

 

Changerooms, Lockers and Showers: Changerooms, lockers and showers will be available for use. We recommend that you arrive ready for your workout and only use these amenities if necessary. Towel service will not be reopening at this time.

 

 

GoodLife has embarked on an unprecedented effort to ensure our Clubs are as safe as possible for all our Members and Associates. We have consulted a variety of experts in infection prevention and control to establish a set of comprehensive guidelines that help create the safest environment possible in all of our Clubs. We continue to work with various government and public health stakeholders to ensure each of our Clubs are meeting or exceeding all guidelines put forth by all levels of government.

 

As public health guidance and provincial orders have evolved over the last year, we have regularly updated our health and safety standards.

 

We are grateful for the ongoing efforts of our Members and Associates to keep one another - and their greater communities - safe and healthy during these unique times.

Our current operational practices differ from province to province - and even region to region - based on local public health guidelines. As vaccination rates continue to increase across the country and provinces work through their plans for reopening, we look forward to being able to progress towards our regular operations. While we look ahead to a bright future, we will only make changes when it is safe to do so, following the guidelines and recommendations from local government and public health officials.

We are not reducing Membership fees, but we will not be charging for amenity add-ons that are not currently available. All current limitations to our amenities and services are required to ensure we are complying with government regulations and/or providing a Club environment that is as safe as possible.

In order to add value for our Members while some options are unavailable, we have been working hard behind the scenes to provide hundreds of online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer 15+ live, online workout and mental wellness classes every week, as well as daily workouts and content on our social media channels.

 

We know that everyone's personal situation is different and we want to be supportive of that. If you are interested in temporarily freezing your Membership, please contact our Member Experience team to learn more.

People join GoodLife because they want to be and feel healthy, happy and strong – physically and mentally. In pursuit of the good life, they often find a sense of community that keeps them coming back and a convenience that is second to none in Canada.

Even with our robust investments in safety, we recognize that these are unique and challenging times and that everyone’s personal situations are different. You trust us with your health and fitness and, if you aren’t ready to come back to our Clubs just yet, we understand. That is why we are offering a no-fee temporary Membership freeze to any Member who requests it.

We highly recommend trying out this new Club experience before you freeze your Membership. We think you’ll be pleasantly surprised! But if you’re just not ready, that’s ok too.

To activate a no-fee freeze, visit our Member Portal.

We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs remain as safe as possible and comply with provincial and regional public health guidelines, while also continuing to provide the exceptional fitness experience our Members expect.

We will continue to closely monitor your feedback and all provincial reopening plans. If we have the opportunity to improve our Members' experience, while also meeting or exceeding public health regulations, we will update our policies and procedures wherever possible when it is safe to do so.

Group Fitness class offerings have been modified to make sure we are running classes that can achieve our desired level of safety, while still giving our Members the great experience they have come to expect.

Programs were selected after a careful review of fitness industry practices given the current circumstances.

Some further limitations may be present in your region, depending on local public health restrictions. Other programs will be considered as we progress towards normal operations.

We are closely monitoring all provincial and federal health guidelines to ensure our Clubs are as safe as possible for all our Members and Associates. We will only reopen closed amenities/services when it is safe to do so based on these guidelines and following the recommendations of local public health officials.

Responding to the varied masking mandates and restrictions in Public Health regions across the country, GoodLife introduced a colour-coded masking system for Members. GoodLife’s mask level system has three colour-coded levels, ranging from Green to Red. At level Green, masking is a personal choice; at level Red, masks must be worn at all times, in all areas of the Club.

 

Our goal by implementing this system is to clarify mask usage standards for Members at each Club. Please note that your Club’s masking level may change at any given time as per regional Public Health guidelines and/or GoodLife decisions. To find the individual requirements for your Club, please refer to the chart under Club & Mask Status.

If allowed by provincial guidelines, change rooms are available.

 

In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used.

 

All Members must maintain proper physical distancing while in change rooms.

 

Please plan ahead and try to use the change rooms only when absolutely necessary. If possible, arrive ready for your workout by wearing your workout clothes and shoes into the Club.

We highly recommend that you continue to shower at home. Showers will only be available in certain clubs where Government restrictions allow.

Towel Service is currently available at a limited number of Clubs. We will notify Members via email when Towel Service is reintroduced at Clubs in your area.

Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.

Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club. Foam rollers, bands, and mats are available to Members at this time. These items must be cleaned before and after each use. 

Floor fans and mounted fans will remain OFF at this time to prevent any unnecessary air movement. Ceiling fans will remain ON to provide air flow necessary for proper ventilation

If allowed by provincial guidelines, lockers are available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.

Hairdryers and curling irons are not available. Due to health and safety concerns, Members are not permitted to bring their own.

While we do our best to limit the number of Associates behind the front desk at one time, we ask for your patience as our Associates try to assist with any questions as promptly and safely as they can. Please wait in the designated waiting areas until an Associate is available to speak with you.

All paid-in-full memberships will have the number of the days your club was closed added to the expiry date of your membership. This will happen automatically when your club reopens. For example: If Clubs in your area have been closed for 30 days, you would receive an extra 30 days added to the end of your membership term.

We recognize proof of vaccination is an evolving and complex discussion - one that we are monitoring closely. Currently, there are no provincial or federal directives for national businesses such as ours but we will support and abide by any new regulations that are put forward.

 

GoodLife fully supports the recommendations from Health Canada and the National Advisory Committee on Immunization (NACI), and strongly encourages everyone to get vaccinated when they are eligible and to speak with their primary healthcare provider should they have any questions.

Note: Please ensure your email is up to date to receive information about your Club reopening.

Club Access

Our Clubs are currently operating with a variety of access models that have been designed to meet changing public health restrictions and the needs of our Members in various provinces, regions and cities. Each of our Clubs are unique, and this tailored approach to the access model allows for us to operate responsibly while continuing to provide an expanded and exceptional experience for each of our Members. Please also see a list of related FAQ’s below. 

Search for a club for more details on schedules and amenities available near you.  

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Frequently Asked Questions - Club and Mask Status

See if any of these frequently asked questions have the answer you're looking for

Each of our Clubs are unique, and a tailored approach to the access model allows for us to operate responsibly while continuing to provide an expanded and exceptional experience for each of our Members. We will continue to monitor each Club’s assigned Club Access Model and make changes as needed. 

We are constantly monitoring opportunities to add new amenities wherever it is safe to do so and where we are allowed to under local public health restrictions. Please find your club to see which amenities are currently available

In order to add value for our Members while capacities are reduced, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online daily workout and mental wellness classes on our social media channels every week, as well as on-demand classes, training plans and workouts on our mobile app.

 

If you are not comfortable paying Membership fees while capacities are reduced, we are offering the ability to pause your Membership for free. You can do so through the “My Account” page on our website

Some of our Clubs continue to require advance bookings for the general workout floor, while others are now operating with open workout times, or a combination of bookings and open workouts.

 

Each club will have a slightly different schedule for workouts and group fitness classes. We recommend you check your club’s schedule by logging into our member website, and selecting ‘Book’ on the left-hand navigation.

We make the decision about showers on a Club-by-Club basis, with safety top of mind. This decision is made based on the volume of check-ins and our ability to ensure the proper flow of Members throughout the changeroom and shower area.

Club hours vary from club to club. To find hours for a specific location, please use the Find a Club tool or search for the Club on the GoodLife mobile app.

Each of our locations has a capacity that is determined by public health restrictions and an analysis of that Club’s individual space to enable our Members to maintain a proper physical distance from one another.

 

In some locations, pre-booked appointments are a government-mandated public health measure; elsewhere, we have used our booking system to increase convenience in high-traffic locations to give our Members an opportunity to secure their workout time in advance.

 

Our booking system and Associates ensure that our capacity limits are maintained and physical distancing is possible at all times.  

Mask Status

Select a province below to view the current status of a club near you.

 

For frequently asked questions surrounding these changes click here.

When a club is at level green, masking is a personal choice.
When a club is at level yellow, masks must be worn upon entry, exit, in change rooms and moving between workout stations. Masks can be removed at your workout station and must be worn when you leave your workout station.
When a club is at level red, masks must be worn at all times, in all areas of the club. Please reduce your intensity level accordingly.*

* Where Clubs are at Level Red, individual accommodations may be considered for those who are unable to wear a mask due to a disability recognized by the Human Rights code. These evidence-based** accommodations will be dealt with on an individual basis.

 

** Reasonable documentation to support an accommodation request will be required.

  • Airdrie Towerlane Centre -  OPEN 
  • Calgary Beacon Hill -  OPEN
  • Calgary Canyon Meadows -  OPEN 
  • Calgary Country Village and Harvest Hills -  OPEN
  • Calgary Deerfoot City -  OPEN
  • Calgary McKenzie Towne Centre -  OPEN
  • Calgary Mount Royal Village -  OPEN
  • Calgary Northland Village -  OPEN
  • Calgary Richmond Square -  OPEN
  • Calgary Shepard on 48th Street -  OPEN
  • Calgary Stephen Avenue -  OPEN
  • Calgary Sunridge -  OPEN
  • Calgary Westwinds and Castleridge - OPEN
  • Cochrane Points West -  OPEN
  • Edmonton Brewery District -  OPEN
  • Edmonton Clareview Town Centre -  OPEN
  • Edmonton Mill Woods Town Centre - OPEN
  • Edmonton Rabbit Hill Road and 23 Ave - OPEN
  • Edmonton Southpark Centre -  OPEN
  • Edmonton Tamarack and Maple -  OPEN
  • Edmonton West Granville -  OPEN
  • Fort Saskatchewan Southpointe Centre - OPEN
  • Medicine Hat Carry and Dunmore -  OPEN
  • Okotoks Southbank Centre -  OPEN
  • Red Deer Parkland Mall -  OPEN
  • Sherwood Park Mall -  OPEN
  • St Albert Inglewood Village -  OPEN
  • Abbotsford South Fraser -  OPEN
  • Burnaby Metrotown - OPEN
  • Burnaby Metrotown -  OPEN
  • Burnaby Northgate -  OPEN
  • Fort St John and 93rd Ave -  OPEN
  • Kelowna Capri Centre - OPEN
  • Mission The Junction -  OPEN
  • Prince George River Point Landing -  OPEN
  • Surrey Newton Commerce Centre -  OPEN
  • Vancouver Hemlock and 8th -  OPEN
  • Victoria Bay Centre -  OPEN
  • Brandon Shoppers Mall -  OPEN 
  • Winnipeg Garden City Shopping Centre -  OPEN
  • Winnipeg Grant Park Shopping Centre -  OPEN
  • Winnipeg Kenaston -  OPEN
  • Winnipeg Portage and Banting -  OPEN
  • Winnipeg Regent and Lagimodiere -  OPEN
  • Winnipeg St James and Sargent -  OPEN
  • Winnipeg 330 Main -  OPEN
  • Dieppe Blvd and Aquatique St - Open
  • Fredericton Brookside Mall - Open
  • Fredericton Uptown Centre  - Open
  • Moncton Junction Village - Open
  • Moncton Mapleton Centre - Open
  • Quispamsis Village Place - Open
  • Saint John McAllister - Open
  • Mount Pearl Richard Nolan and Merchant Drive - 
  • St John's Atlantic Place -  
  • St John's Blackmarsh and Columbus -
  • St John's The Village Shopping Centre - 
  • St John's Torbay Road - 
  • Antigonish College and Creighton -  OPEN 
  • Bedford Hemlock Square - OPEN
  • Dartmouth Burnside and Commodore - OPEN
  • Dartmouth Penhorn Plaza - OPEN
  • Halifax Barrington Place - OPEN
  • Halifax Clayton Park Plaza - OPEN
  • Halifax Joseph Howe  - OPEN
  • Halifax Park Lane - OPEN
  • New Glasgow Aberdeen Shopping Centre - OPEN
  • Sackville Downsview Plaza - OPEN
  • Tantallon Westwood - OPEN
  • Truro Queen and Elm - OPEN
  • Ajax Harwood Plaza -  OPEN 
  • Ajax Rossland and Salem - OPEN
  • Ajax Taunton and Westney - OPEN
  • Alliston Market Village - OPEN
  • Ancaster Wilson and McClure - OPEN
  • Aurora Centre - OPEN
  • Barrhaven Chapman Mills Marketplace - OPEN
  • Barrhaven Strandherd Crossing - OPEN
  • Barrie Commerce Park - OPEN 
  • Belleville Quinte Mall - OPEN 
  • Bradford Holland and Sideroad 10 - OPEN
  • Brampton Bramalea City Centre -  OPEN
  • Brampton Gateway - OPEN
  • Brampton Kingspoint Plaza - OPEN
  • Brampton Mayfield and Bramalea - OPEN
  • Brampton McLaughlin Corners West - OPEN
  • Brampton Woodhill - OPEN
  • Burlington Appleby Crossing - OPEN
  • Burlington Centre - OPEN
  • Cambridge Hespeler and Eagle - OPEN
  • Etobicoke Bloor Islington Place -  OPEN
  • Etobicoke East Mall and Burnhamthorpe - OPEN
  • Etobicoke West Metro Centre - OPEN 
  • Georgetown Guelph and Mountainview - OPEN 
  • Georgetown Sinclair and Guelph - OPEN
  • Grimsby Industrial and South Service -  OPEN
  • Guelph Eramosa and Stevenson - OPEN
  • Guelph Pergola Commons - OPEN 
  • Hamilton Jackson Square - OPEN 
  • Hamilton Lime Ridge - OPEN 
  • Hamilton Queenston Place - OPEN 
  • Hamilton Stone Church and Upper Ottawa - OPEN
  • Hamilton Upper James and Rymal - OPEN
  • Kanata Eagleson Place - OPEN
  • Kanata Hazeldean and Castlefrank - OPEN
  • Kingston Barrack and Wellington - OPEN
  • Kitchener Fairway Plaza -  OPEN
  • Kitchener Williamsburg - OPEN

  • London King and Wellington - OPEN
  • London Masonville - OPEN
  • London Oxford and Adelaide - OPEN
  • London Sherwood Forest Mall - OPEN
  • London Southdale and Wellington - OPEN
  • London Talbot Village - OPEN
  • Markham Birchmount and Enterprise - OPEN
  • Markham Bullock and McCowan - OPEN
  • Markham Markville Mall - OPEN
  • Markham Yonge and Kirk - OPEN
  • Milton Main Street and Thompson - OPEN
  • Milton Steeles and Thompson - OPEN 
  • Mississauga Glen Erin and Eglinton - OPEN
  • Mississauga Heartland Town Centre - OPEN
  • Mississauga Mavis and Dundas - OPEN
  • Mississauga Meadowvale Town Centre - OPEN
  • Mississauga South Common Centre - OPEN
  • Mississauga Square One - OPEN
  • Newmarket York Town Square - OPEN 
  • North Bay Downtown - OPEN
  • North York Don Mills and Eglinton - OPEN
  • North York Dufferin and Finch - OPEN
  • North York Madison Centre - 
    OPEN 
  • North York Sheppard and Consumers - OPEN 
  • North York Steeles and Woodbine - 
    OPEN
  • North York Victoria Terrace - OPEN
  • North York Weston and 401 - OPEN 
  • North York Yonge and Finch - OPEN
  • North York York Mills Centre - OPEN
  • Oakville Place - OPEN 
  • Oakville South Oakville Centre - OPEN
  • Oakville Town Centre - OPEN
  • Oakville Trafalgar Ridge Plaza - OPEN
  • Orangeville Square - OPEN
  • Orleans Tenth Line and Charlemagne - OPEN
  • Oshawa Centre Mall - OPEN
  • Oshawa Harmony and Taunton - OPEN
  • Ottawa Baseline and Woodroffe - OPEN
  • Ottawa Gloucester Centre - OPEN
  • Ottawa Herongate Square - OPEN
  • Ottawa Hunt Club (Nepean) - OPEN
  • Ottawa Lansdowne Stadium - OPEN
  • Ottawa Place D'Orleans - OPEN
  • Ottawa Queen and Bank - OPEN
  • Ottawa Queensview - OPEN
  • Ottawa Rideau Centre - OPEN
  • Ottawa St Laurent Centre - OPEN 
  • Owen Sound Heritage Place  - OPEN
  • Peterborough Portage Place - OPEN
  • Peterborough Voyageur Place - OPEN
  • Pickering Liverpool and Kingston - OPEN 
  • Pickering Ridge - OPEN 
  • Richmond Hill Bayview and Hwy Seven - OPEN 
  • Richmond Hill Hillcrest Mall - OPEN
  • Sarnia Oak Acres -  OPEN 
  • Sault Ste Marie Great Northern and Second Line -OPEN 
  • Scarborough Cedarbrae Mall -  OPEN 
  • Scarborough Kennedy and Lawrence - OPEN 
  • Scarborough Kingston and Eglinton- OPEN 
  • Scarborough Select and Markham - OPEN
  • Scarborough Town Centre - OPEN 
  • St Catharines Bunting and Carlton - OPEN
  • Stittsville Corners - OPEN
  • Stouffville Main and Mostar - OPEN
  • Strathroy Metcalfe and Zimmerman - OPEN
  • Sudbury LaSalle and Gary - OPEN
  • Sudbury Southridge Mall -  OPEN
  • Tecumseh Manning and Techumseh - OPEN 
  • Timmins Waterloo and Algonquin - OPEN
  • Toronto 137 Yonge Street - OPEN
  • Toronto Bell Trinity Centre - OPEN

  • Toronto Bloor and Bay - OPEN
  • Toronto Bloor and Park - OPEN
  • Toronto Coxwell and Gerrard - OPEN 
  • Toronto Danforth and Pape - OPEN
  • Toronto Dunfield and Eglinton - OPEN
  • Toronto King Liberty - OPEN
  • Toronto Manulife Centre - OPEN
  • Toronto Mount Pleasant and Davisville - OPEN 
  • Toronto Richmond and Bathurst  - OPEN 
  • Toronto Richmond and John - OPEN 
  • Toronto Street  - OPEN
  • Toronto Union Station - OPEN
  • Toronto Wellington and York - OPEN
  • Toronto Yonge and St Clair - OPEN
  • Toronto Yonge Eglinton Centre - OPEN
  • Vaughan Keele and Highway 7 - OPEN
  • Vaughan Major MacKenzie and Weston - OPEN
  • Vaughan Metropolitan Centre - OPEN
  • Vaughan Milani and Highway 27 - OPEN
  • Vaughan Weston and Northview - OPEN
  • Waterloo Weber and University - OPEN
  • Whitby Centrum - OPEN 
  • Whitby Taunton and Brock - OPEN
  • Windsor Dougall and Cabana - OPEN
     
  • Windsor Tecumseh Mall - OPEN
  • Windsor Manning And Tecumseh - OPEN
  • Woodstock Dundas and Kent - OPEN

 

  • Charlottetown Belvedere Plaza - OPEN
  • Prince Albert South Hill Mall - Open
  • Regina Albert and 25 Ave - Open
  • Regina Victoria Square - Open
  • Saskatoon Preston Crossing - Open
  • Saskatoon The Centre - Open

Safety & Cleaning Practices

We remain fully committed to upholding the rigorous safety and cleaning standards established in our reopening plan. While our Associates take the lead on many of these cleaning practices and protocols, our Members also have a very important role to play in helping us maintain The GoodLife Standard. 

Updates to our Safety Cleaning Practices

ASSOCIATES 

Some of the Safety and Cleaning Practices you’ll notice at your local GoodLife include:

 
  • Hospital-grade disinfectant for cleaning 

A one-step hospital-grade disinfectant and contact sanitizer that is used for frequent touchpoint cleaning throughout our Clubs.

 

  • Constant cleaning of high-touch surfaces 

Our Associates have adopted a “constantly cleaning” mind-set, ensuring special attention is always given to high-touch surfaces.

 

  • Protective barriers installed 

Protective barriers have been installed at designated locations where Associates and Members meet, including the front desk, presentation tables, and consultation areas where possible.

 

  • Masking requirements for Associates 

Masking requirements vary by location and region. At many Clubs, GoodLife Associates are required to wear a mask in all areas of the Club and when interacting with Members.

 

In select areas, where permitted by provincial and/or regional mandates, Associates are not required to wear a mask, provided that they can maintain two metres of distance from other Associates and Members. In these regions, Associates must wear a mask if they cannot maintain two metres of distance between themselves and another individual.

 

If you would like to determine what Mask Level your Club is in, click here and search for your specific GoodLife Fitness location.

 

  • Reduced locker availability & enhanced cleaning 

Locker availability has been reduced and each locker is cleaned after each use to ensure it is safe for the next Member. Note: Some provincial guidelines prohibit the use of lockers in fitness clubs at different stages of reopening.

MEMBERS 

Some of the key actions we’ve asked our Members to take to help keep our Clubs as safe as possible include: 

  • Wipe down before and after each use
Members are required to wipe down equipment BEFORE and AFTER each use. 
 
  • Hand sanitizer available throughout the Club 
Additional hand sanitizer has been made available, including the installation of hand sanitizer stations at strategic locations throughout the Club.
 
  • Member masking mandates

Please respect the GoodLife Mask Level at your Club. This colour-coded masking system is informed by masking mandates and public health recommendations in each region, and indicates where and when Members must wear masks. 


The following are acceptable face covering options for Members: 

  • Non-medical disposable masks
  • Non-medical reusable masks 
  • Face coverings such as cloth, linen (including a hijab and niqab) or a scarf

We recommend a 2+ layer reusable mask made of cotton or linen. Your mask should be well-fitted with ear loops or ties. It should allow you to breathe easily without requiring regular adjustments. All face coverings must cover your nose, mouth and chin. 

A face shield is not an acceptable form of face covering.

Please see Club & Mask Status for more information.  

Booking & Capacity

Booking:

 

As of Saturday, July 17, advanced booking will no longer be required for the general workout floor at any GoodLife Fitness location across the country. Moving forward, we will continue to monitor all of the information available to us, including feedback from Members and Associates, and will be ready to implement a booking system if it is required in a particular province, region or city.

 

Please Note: Booking for Group Fitness classes remains in place. Booking for Group Fitness classes is available on the GoodLife App and Member Site up to 72 hours in advance of the class start time.

 

Capacity:

 

GoodLife Clubs across the country are currently operating with varied capacity restrictions that are based on the epidemiological situation in each area. If you arrive at one of our Clubs and capacity is full, you will be required to wait until someone else has left the Club before entering.

 

Please Note: We are currently operating with the largest capacities we have been allowed since the beginning of the pandemic, and as such, we do not anticipate significant wait times at any of our locations.

 

As the situation with COVID-19 improves, we hope to be able to operate with up to 100 per cent capacity at all of our Clubs when it is safe to do so.

What’s on this page 

BOOK A WORKOUT

4 steps for booking a workout

WORKOUT & GROUP FITNESS WAITLIST

How our new waitlist feature works

ATTENDING YOUR SESSION

Arriving at the club

About Booking

  • Please ensure you bring your GoodLife key tag when you come for your workout. *Note – your key tag is also available on the GoodLife App. (iOS, Android).

  • Members are permitted to use any Club location that is included in their current Membership. 

  • Members who do not show up to their Club access bookings more than twice in a 2-week period will be unable to book for 7 days. These Members will be permitted to walk-in, if space is available. 

  • Unless there is an open workout period that follows, all Members must leave the Club at the end of a booking block, regardless of their Club entry time.

  • Club capacity is calculated on a Club-by-Club basis, based on the square footage of the Club and the bookable areas. 

  • Members who have not shown up for their workout at 15 minutes after the beginning of their booking time slot may have their spots given away if there are walk-in Members waiting to enter. 

Personal Training Sessions  

Personal Training sessions will continue to be booked by your Personal Trainer. Clients do not need to book a workout themselves in order to enter the Club for their session. See Personal Training section for details. 
 
However, if a Personal Training client is entering the Club for an individual workout or Group Fitness class, they will be required to book a spot using the GoodLife Mobile App (iOS, Android) or through our Member Portal. 

BOOK A CLASS

Book your class in 4 simple steps.

  1. Login to GoodLifeFitness.com using the link in the top right corner of the page

  2. Click "My Account" and then "Book a Workout or Class Schedule" 

  3. Select your specific class

  4. Done! 

Group Fitness Waitlist

Using the Waitlist

 
  1. Using the GoodLife App or Member Portal, you will see available or waitlisted classes in the schedule. Select the class you want:
  2. This will add you to the waitlist and indicate your position:
  3. When are moved from waitlist to booked, you will receive a confirmation email or mobile notification if you have them enabled
  4. You can also view your position on the waitlist by visiting ‘My Booked Workouts’ in the GoodLife App or Member Portal.

About the Waitlist

 
  • If you are moved from the waitlist to booked within the 5- hour required cancellation window, you will not receive a booking strike should you need to cancel.
 
  • Reminder- After 2 late cancellation or no-show strikes in a 2-week period, you will lose the convenience and ability to book through the app or website for 7 days. You will still be able to wait in our standby line.
 
  • Our required notice time for cancelling a booking has been set at 5 hours to help Members on the waitlist take advantage of an opening.
 
  • We will no longer close the booking window 30 minutes before a workout or class starts. You can book up to 72 hours in advance, right up until the moment the timeslot or class is about to start.
 
  • The booking window is now 72 hours in advance on all versions of the app, our website or by calling our Clubs directly. For example, if you are on the website or app on a Wednesday at noon, you can book classes up to and including the following Saturday at noon, but not beyond that.

Attending Your Session

The below information applies only to Clubs where you are currently required to book workouts.

 

Arriving at the Club

 
Members are required to line up outside the Club, in the designated waiting area, prior to the booking start time. Signage will indicate the physical distancing requirements and indicate how Members should be organized.

Booked Members:  Members who are booked will see signage to indicate where they should line up. Members must line up until the Greeter indicates they are okay to enter the Club. Once in the Club, Members must check themselves in by scanning their Member card to open the gate.

Walk-ins:  Walk-ins are permitted, based on remaining Club capacity. Signage will indicate where walk-ins are to line up to wait for an available spot. If there are no available spots, the Member is permitted to wait in the approved waiting area outside of the Club to see if capacity becomes available during the workout period. As Members leave the Club, waiting Members will be permitted access on a one-in one-out basis. These Members must be checked in, and agree to leave the Club at the end of the Member use period, regardless of the Club entry time.

Membership Updates

If your Club is required to close due to government restrictions in your region, your Membership will be placed on an automatic freeze and Membership dues will not be turned on until Clubs in your region reopen. Any important Membership Updates will be communicated directly with you via email.

What’s on this page 

Additional Information about your membership
Options for you

Additional information about your membership

  • If you Club is required to close due to COVID-19 restrictions, GoodLife will automatically freeze Membership dues.

 

  • When Clubs reopen, pre-authorized payment schedules will resume on the day Clubs in your region reopen and your payment withdrawal day will remain the same as before the COVID-19 freeze. 

  • Any days accrued through payments prior to our Clubs closing will be applied to your account as Membership time and will cover your access to GoodLife facilities for a corresponding number of days once Clubs in your region reopen.

  • Because any time paid before the closure will be credited to your account as Membership time, your first payment may be less than it was before the freeze.

Options for you

In addition to the robust standards we have implemented, we are also providing diverse options to accommodate our Members, such as Remote Personal Training, digital workouts and content on our App and website. If you aren't ready to return to your Club, we understand and will offer a free temporary membership freeze.

Amenities & Equipment

At this time, many of our Clubs have reduced amenities available to comply with government and public health requirements. We are closely monitoring all local, provincial and federal health guidelines, and we will only reopen closed amenities and services when it is safe to do so based on these guidelines.

 

It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.

Reduced Amenities

Certain amenities are available while others have been reduced on a Club-by-Club basis.

 

Please check your local Club to find out which Amenities are currently available to you.

Members will have access to:

  • For Women workout area 
  • Consultation area 
  • Group Fitness Studio 
  • Cycling Studio 
  • Personal Training Area 
  • MindDEN (one Member or Associate at a time)

Please check your local Club to find out which amenities are available to you.

 

Changerooms are available based on regional public health guidelines.

 

To determine whether or not you will have access to the changeroom at your Club, click here and search for your specific GoodLife Fitness location.

General Workout Areas

GoodLife has implemented a number of measures, including directional arrows, signage and equipment placement to ensure physical distancing can be achieved. Where possible, equipment may be disabled and/or relocated to facilitate this. Members are expected to use their best judgment when determining if a piece of equipment or workout area can be used safely while maintaining the recommended 2-metres (or in some cases, 3-metres) of physical distancing.

Changerooms and Washrooms

Some changeroom and washroom facilities are available on a reduced basis when permitted by the local public health guidelines. In Clubs where changeroom and washroom facilities remain open, it is important that proper physical distancing be maintained at all times. 

Due to changing public health guidelines, there are Clubs where changerooms and washrooms will be temporarily unavailable. With that in mind, it is strongly recommended that Members arrive to their Club ready to work out.

To determine whether or not you will have access to the changeroom at your Club, click here and search for your specific GoodLife Fitness location.

Classes & Training

What’s on this page 

Personal Training

In-Club, Remote, and Outdoor Personal Training

group fitness

Class Set-up and Clean-up

Group Fitness Check-in Process

Virtual Fitness

Personal Training

Personal Training is available In-Club, Remotely (Virtual), and Outdoors. If you are not comfortable returning to your Club just yet, Remote and Outdoor Personal Training are convenient, flexible options to get started again or experience the benefits of one-on-one training for the first time.

 

Remote Personal Training makes it easy to connect with your personal trainer from the comfort of your own home, while Outdoor Personal Training allows you to continue your training journey in person in an outdoor setting.

 

No changes to your current Personal Training package are required to access Remote or Outdoor Personal Training. Current sessions in inventory, as well as new sessions purchased, can be used for all formats of Personal Training. If you are an existing Member but not a Personal Training client and are interested in any of these options, please call your Home Club to learn more or click here to book a free consultation.

 

In order to reduce the potential for contact and/or movement around the Club, please ensure the following guidelines are followed at all times: 

 

  • Personal Trainers are required to wear a mask (where applicable) when training with clients. In select areas, where permitted by provincial and/or regional mandates, Associates are not required to wear a mask, provided that they can maintain two metres of distance from other Associates and Members.

  • Physical distancing must be maintained throughout the workout; however, trainers may briefly spot and cue their clients, as long as both the trainer and client are comfortable with it. If brief contact is necessary, trainers must ensure they are following proper masking protocols.

     

  • Personal Training can only take place in the General Workout Area, Personal Training Area, or in some select cases, in the Group Fitness Studio.

  • All equipment will be cleaned before and after use.

  • All Personal Training consultations will take place at presentation tables equipped with protective barriers.

Group Fitness

Members continue to have access to an amazing selection of live and virtual Group Fitness classes. Studios have been modified to ensure that physical distancing is possible, and classes have been modified, where possible, to ensure less movement.

 

Group Fitness class offerings have also been modified, as we want to make sure we are running classes that can achieve our desired level of safety, while still providing the exceptional experience that Members have come to expect.

Before attending Group Fitness Classes

  • To reduce shared equipment, consider bringing your own equipment, where possible. This may include: 
    • Workout mat 
    • Straps and blocks (if needed for class)
    • Blocks

      •  

Group Fitness Check-In Process

 

An Associate will be present to take attendance and allow additional entry to walk-ins based on available capacity. 

 

Class Set-Up and Clean-Up

 

At select locations, Members will find individual Group Fitness stations set up for them when they arrive for their class. These stations have been spaced out appropriately to comply with physical distancing requirements. After the class, the Group Fitness Instructor will ask participants to wipe down their equipment using the provided disinfectant spray and paper towels. The Instructor will remain available for any questions and ensure that the equipment is cleaned properly.

 

In other locations, equipment will need to be set up by Members, depending on the type of class.

 

Upon arrival and during class

 

  • If you arrive early, choose a spot away from the studio door to avoid contact with others as they come in

  • You are able to grab additional weights, if needed

  • Keep personal items at your station

  • Be mindful of neighbours and do not move from your designated spot in the studio*

     

    *In select clubs where you set up your own equipment, follow the green floor markings to maintain proper distancing

 

After Class

 
  • Remove all plates from the bar
  • If you used a mat from the Club, please leave it unrolled.
  • When exiting, the back row will leave the studio first, followed by the rest of the participants in an orderly fashion.
  • In select clubs, you will be required to clean and then put your equipment away
 

Virtual Fitness 

 

An Associate will set up the studio for any Members who are booked into a particular Virtual Fitness Class. If no Members have booked into the class, but someone wishes to use the studio, they must request assistance from an Associate who will then set up the studio for the Member. Please Note: Virtual Fitness will not be availabe in Ontario Clubs until August 1, 2021.

Members will continue to have access to a huge variety of amazing Fitness Class options from home and are encouraged to explore the digital offerings available on our website and App (iOS, Android). 

 

Land Acknowledgement

GoodLife Fitness was founded on the traditional lands of the Anishinaabek (Ah-nish-in-a-bek), Haudenosaunee (Ho-den-no-show-nee), Lūnaapéewak (Len-ahpay- wuk) and Attawandaron (Add-a-won-da-run) Peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with One Spoon Covenant Wampum. This land, and the land on which all GoodLife Fitness Clubs operate, continues to be home to diverse Indigenous Peoples (First Nations, Inuit and Métis) whom we recognize as contemporary stewards of the land and vital contributors of our society.