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- HEALTH AND SAFETY
- CLEANLINESS
- SERVICE AND EXPERIENCE
- RESPECT, CARING, AND BELONGING
Health and Safety
Our primary focus is the health and safety of our Associates, Members, and the communities we serve. We are committed to ensuring that you have a safe place to comfortably and confidently pursue your fitness goals. Our Occupational Health and Safety, Club Inspection and Critical Response Programs ensure we deliver the highest standards of health and safety across all of our spaces and places.
What this means in our Clubs:
- We put your health and safety first when making policy decisions;
- Equipment and facilities are checked regularly, and repairs or replacements are made as quickly as possible;
- All of our Clubs are equipped with automated external defibrillators (AEDs) for use in emergency situations, and CPR-A + AED training is required for Associates;
- Associates are required to self-assess for the absence of illness prior to entering the workplace.
How you can do your part:
- Take the personal health and safety measures that help you feel comfortable in our Clubs;
- Wash your hands regularly, using either the soap and water in our bathrooms or the hand sanitizer bottles located throughout the Club;
- Stay home if you are feeling unwell;
- Wipe down equipment before and after each use;
- Report any issues with equipment to our Associates;
- Respect the privacy and safety of others by following the Photo, Video and Mobile Device policy;
- To avoid tripping hazards, keep your bags in a locker and off the workout or studio floors;
- Use a spotter when working out with free weights; especially heavy weights.
Cleanliness
We are committed to providing you with a clean facility to enjoy. All GoodLife Clubs operate with a focus on consistent cleaning; Associates disinfect equipment and high-touch areas frequently throughout the day. GoodLife has invested in industry-leading cleaning products, thorough training, and diligent monitoring to ensure all equipment and areas of the Club meet our high standards for cleanliness.
What this means in our Clubs:
- You'll enjoy a clean, sanitary facility so you can focus on what matters most - your workout and time spent with your fitness community.
How you can do your part:
- Wipe down equipment before and after each use;
- Wash your hands regularly, using either the soap and water in our bathrooms or the hand sanitizer bottles located throughout the Club;
- Wear appropriate exercise clothing and footwear - during the Winter season, we ask that you remove all outdoor footwear when you enter the Club;
- Return all weight and equipment to their proper place when you've finished using them.
Service and Experience
Every Member matters at GoodLife, and we are committed to meeting you wherever you are at in your fitness journey. As we strive to create the best combined live and digital fitness experience, GoodLife Members have access to flexible options like Remote Personal Training and an ever-growing library of digital fitness content through the GoodLife Fitness app. As we develop new ways for you to access fitness wherever you are, we continue to provide a positive and consistent in-Club experience with a wide range of services, amenities, and equipment.
What this means for our Members:
- Our knowledgeable and welcoming team of Associates will ensure that you have the best possible experience in our Clubs;
- Our Home Office team will continue to seek out new services and equipment that help you get the most out of your workouts;
- There are always options for achieving your health and fitness goals in-Club or from the comfort of your home;
- If you have any trouble navigating our online options, our Associates will be happy to assist you.
How you can do your part:
- Download the GoodLife Fitness app and mix up your in-Club routine with one of our guided workouts, or supplement your in-person workouts with exceptional at-home content;
- If you have any questions - about our offerings, your Membership or where to get started - ask one of our Associates;
- Stay up-to-date on our latest offerings by joining our GoodLife Fitness email list.
Respect, Caring, and Belonging
At GoodLife, we are dedicated to creating an inclusive space for all, and an environment where everyone feels safe and welcome.
We expect everyone who engages with GoodLife Fitness, in any of our spaces - live or digital - to behave in a caring and respectful manner. Any form of bullying, discrimination, harassment, intimidation, illegal behaviours or interactions, violence, or any behaviour that creates an unsafe or hostile environment, is not tolerated.
What this means in our Clubs:
- GoodLife is a no-judgment and safe environment - we are committed to providing a comfortable, supportive, and welcoming environment for everyone;
- Our Associates are guided by our commitment to demonstrate caring in all situations;
- Members exhibiting harmful or illegal behaviour in our Clubs will be subject to disciplinary action, including up to a lifetime ban from all GoodLife locations;
- Members exhibiting harmful behaviour on our social media channels may have their comments deleted, be blocked from engaging with our channels and may be subject to the same disciplinary action as someone in our physical locations.
How you can do your part:
- Follow all GoodLife policies, and ensure you are not taking part in illegal or harmful behaviours;
- Be polite and courteous in all interactions with others - differences of opinions are permitted; however, respect is mandatory;
- Observe and be respectful of the personal space and experience of others;
- Be mindful of Club hours and ensure you have enough time to leave the Club at or before the closing time;
- If you see another Member exhibiting harmful, illegal, or disrespectful behaviour, please notify a GoodLife Associate.