As of September 16, 2021, Alberta, British Columbia, Manitoba, New Brunswick and Ontario have announced mandates requiring proof of COVID-19 vaccination to access certain businesses, including fitness clubs.
We appreciate your patience with these rapidly developing announcements and are working as quickly as we can to provide our Members with the information they need.
For more information, please visit the 'Proof of Vaccination' tab on our GoodLife Standard Page.
From the outset of the pandemic, GoodLife has embarked on an unprecedented effort to ensure our Clubs are as safe as possible for all our Members and Associates. We have consulted a variety of experts in infection prevention and control to establish a set of comprehensive guidelines that help create the safest environment possible in all of our Clubs. We continue to work with government and public health stakeholders to ensure each of our Clubs are meeting or exceeding all guidelines put forth by all levels of government.
As public health guidance and provincial orders evolve, we will continue to regularly update our health and safety standards.
We are grateful for the ongoing efforts of our Members and Associates to keep one another - and their greater communities - safe and healthy during these unique times.
Our current operational practices differ from province to province - and even region to region - based on local public health guidelines. As vaccination rates continue to increase across the country and provinces work through their plans for reopening, we look forward to being able to progress towards our regular operations. While we look ahead to a bright future, we will only make changes when it is safe to do so, following the guidelines and recommendations from local government and public health officials.
We are not reducing Membership fees, but we will not be charging for amenity add-ons that are not currently available. All current limitations to our amenities and services are required to ensure we are complying with government regulations and/or providing a Club environment that is as safe as possible.
In order to add value for our Members while some options are unavailable, we have been working hard behind the scenes to provide hundreds of online options to support you as you work on your health and fitness goals from outside our Clubs. This includes over 300 on-demand workouts on our Member portal and 15+ live, online workout and mental wellness classes every week, as well as daily workouts and content on our social media channels.
We know that everyone's personal situation is different and encourage Members to visit the recently-updated Member Portal to learn about the options available to them.
People join GoodLife because they want to be and feel healthy, happy and strong – physically and mentally. In pursuit of the good life, they often find a sense of community that keeps them coming back and a convenience that is second to none in Canada.
Even with our robust investments in safety, we recognize that these are unique and challenging times and that everyone’s personal situations are different.
We highly recommend trying out this new Club experience. We think you’ll be pleasantly surprised! But if you’re just not ready yet, that’s ok too.
To see the options available based on your Membership type, visit our Member Portal.
Group Fitness class offerings have been modified to make sure we are running classes that can achieve our desired level of safety, while still giving our Members the great experience they have come to expect.
Programs were selected after a careful review of fitness industry practices given the current circumstances.
Some further limitations may be present in your region, depending on local public health restrictions. Other programs will be considered as we progress towards normal operations.
We are thrilled to be progressing towards more normal operations with the reintroduction of many of our signature services and amenities. We will continue to rely on public health guidelines and each region's key epidemiological factors to determine which amenities are safe to operate at any given time. To see what is currently available at your Club, please Find Your Club.
Responding to the varied masking mandates and restrictions in Public Health regions across the country, GoodLife introduced a colour-coded masking system for Members. GoodLife’s mask level system has three colour-coded levels, ranging from Green to Red. At level Green, masking is a personal choice; at level Red, masks must be worn at all times, in all areas of the Club.
Our goal by implementing this system is to clarify mask usage standards for Members at each Club. Please note that your Club’s masking level may change at any given time as per regional Public Health guidelines and/or GoodLife decisions. To find the individual requirements for your Club, please refer to the chart under Club & Mask Status.
You are encouraged to arrive ready for your workout by wearing workout clothes and shoes into the Club.
Change rooms are avialable where permitted by provincial guidelines. Locker capacity is subject to distancing regulations, with some regions now back to full capacity. We continue to encourage a minimum of two metres' distance from others in these spaces, even where it is not required.
Showers are now open at the majority of our Clubs across the country. We are please to be able to once again offer this amenity to our Members.
Towel Service is currently available at a limited number of Clubs. We will notify Members via email when Towel Service is reintroduced at Clubs in your area.
Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.
Foam rollers, bands, and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.
If allowed by provincial guidelines, lockers are available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.
Hairdryers and curling irons are available at select locations.
We have taken steps to limit the number of Associates behind the front desk at one time. We ask for your patience as our Associates try to assist with any questions as promptly and safely as they can. Please wait in the designated waiting areas until an Associate is available to speak with you.
Note: Please ensure your email is up to date to receive information about your Club reopening.
Our Clubs are currently operating with a variety of access models that have been designed to meet changing public health restrictions and the needs of our Members in various provinces, regions and cities. Each of our Clubs are unique, and this tailored approach allows for us to operate responsibly while continuing to provide an expanded and exceptional experience for each of our Members. Please also see a list of related FAQ’s below.
See if any of these frequently asked questions have the answer you're looking for
We are constantly monitoring opportunities to add new amenities wherever it is safe to do so and where we are allowed to under local public health restrictions. Please find your club to see which amenities are currently available
As of September 1, 2021, we will be returning to our usual Member freeze policy. We have recently expanded our self-serve portal to empower Members to manage the options available to them.
Please Note: If you are in a region where Clubs are closed due to government restrictions, automatic freezes will continue until Clubs in your region reopen.
As of August 10, 2021, all of our Clubs are operating with open workouts and booking is not currently required for the General Workout Floor. For Group Fitness classes, we continue to require advance booking through the GoodLife App and Member Site. Booking for Group Fitness classes is available up to 72 hours in advance of the class start time.
Members who do not show up for their class booking more than twice in a two-week period will be unable to book for 7 days. Our required notice time for cancelling a booking has been set at 5 hours to help Members on the waitlist take advantage of an opening.
Using the GoodLife App or Member Portal, you will see available or waitlisted classes in the schedule. If you select a class that is full, you will be added to the waitlist and will be shown your position in the queue.
When you are moved from waitlist to booked, you will receive a confirmation email or mobile notification if you have them enabled. You can also view your position on the waitlist by visiting ‘My Booked Workouts’ in the GoodLife App or Member Site.
As of August 10, 2021, the majority of our Clubs have reopened their showers. Our decision to open showers is based on local public health guidance, as well as the volume of check-ins and our ability to ensure the proper flow of Members throughout the changeroom and shower area.
Select a province below to view the current status of a club near you.
For frequently asked questions surrounding these changes click here.
* Where Clubs are at Level Red, individual accommodations may be considered for those who are unable to wear a mask due to a disability recognized by the Human Rights code. These evidence-based** accommodations will be dealt with on an individual basis.
** Reasonable documentation to support an accommodation request will be required.
The constantly-cleaning mindset that we implemented during the early stages of COVID-19 is here to stay. Our Members and Associates have done an outstanding job of ensuring our clubs are cleaner than ever, and we’re committed to upholding those cleaning standards moving forward. Associates will continue to monitor the Club for cleanliness, wiping down equipment and frequent touchpoints throughout the day.
As we have learned more about the pandemic, we know that transmission of the virus through surface contact is less prevalent than initially thought. However, cleaning equipment between uses remains an effective way to maintain good overall hygiene in our Clubs. We ask that our Members continue to wipe down equipment before and after use.
We are committed to providing everyone who enters our clubs with the personal space they need to work, work out or tour our facilities comfortably and safely. Our capacity numbers and distancing standards meet or exceed all regional public health guidelines and have been developed through a careful review of each unique space and check-in data
In regions where capacity limits are in effect, we use capacity counters to closely monitor the situation in our Clubs. If a Club reaches its set capacity limit, Members will be required to standby and wait for a spot to become available.
With an average Club size of 25,000 square feet – and the largest capacities we have been allowed since the beginning of the pandemic – we have been able to comfortably accommodate all of our Members without frequent wait times.
We encourage Members to visit the Club during off-peak hours, if possible. Members can use the tool on the GoodLife App to determine which times tend to be busy and slow on any given day in a particular club.
We continue to encourage our Members and Associates to wear masks as much as they can; however, our GoodLife Masking Levels have been designed to meet all public health guidelines for masking across the country. Please see Club and Mask Status for more information about our Masking Levels.
In regions with Green Level masking – where masks are a personal choice – we do not require Associates to wear a mask as long as they can maintain proper physical distance from others. We do, however, require that they carry a mask with them at all times for ease of access when physical distancing can’t be maintained.
In addition to masking mandates, we have introduced other protective equipment that remains in place at our Clubs, including protective barriers at designated locations to limit physical contact between Associates and Members, as well as gloves and face shields that are available when our Associates need them.
Members and Associates must pass a screening questionnaire prior to attending the Club for their workout or work shift. These forms of screening are intended to help ensure anyone entering our Clubs does not pose a health risk to others by attending the Club.
We are thrilled to be progressing towards more normal operations with the reintroduction of many of our signature services and amenities. We will continue to rely on public health guidelines and each region’s key epidemiological factors to determine which amenities are safe to operate at any given time. To see what is currently available at your Club, please Find Your Club.
We are committed to meeting our Members wherever they are. Through our dedication to providing the best live and digital fitness experience, we continue to provide flexible options like Remote Personal Training, live online and outdoor fitness classes, and an ever-growing library of digital fitness content to allow our Members to achieve their health and fitness goals in our Clubs and from the comfort of their homes.
Personal Training is available In-Club, Remotely (Virtual), and Outdoors. If you are not comfortable returning to your Club just yet,
Remote and Outdoor Personal Training are convenient, flexible options to get started again or experience the benefits of one-on-one training for the first time.
Remote Personal Training makes it easy to connect with your personal trainer from the comfort of your own home, while Outdoor Personal Training allows you to continue your training journey in person in an outdoor setting.
No changes to your current Personal Training package are required to access Remote or Outdoor Personal Training. Current sessions in inventory, as well as new sessions purchased, can be used for all formats of Personal Training. If you are an existing Member but not a Personal Training client and are interested in any of these options, please call your Home Club to learn more or click here to book a free consultation.
Members continue to have access to an amazing selection of live and virtual Group Fitness classes in our Clubs. Studios have been modified where required to ensure that physical distancing is possible.
Outdoor Group Fitness is now available at select Clubs. Members can participate in a selection of their favourite Les Mills and freestyle classes outdoors in the fresh air. Please check your Club’s Group Fitness schedule to see if Outdoor classes are currently being offered at your location.
Please Note: Members who wish to participate in Outdoor Group Fitness must purchase Group Fitness passes prior to participating. Passes can be purchased from Monday to Friday, 9 am – 4 pm at the Front Desk of the participating Clubs.
Over 300 on-demand workouts are available online through the GoodLife App and Member Site, including approximately 100 Les Mills classes, 24 audio workouts and 180 original GoodLife classes.
Each week, GoodLife hosts approximately 18 workouts on Instagram Live. In addition to the weekly live workouts, there are hundreds of past workouts available on-demand.
We practice and expect kindness.
These are challenging times with no perfect solutions. The new government-mandated vaccine verification rules are not created by GoodLife and are expected to be followed by all fitness facilities, not just our Clubs.
GoodLife is following this government public health order in the same way we follow any rules that are mandated for gyms (i.e., fire codes, access to potable water etc.).
While we respect some may hold different views on these government regulations, harassment towards anyone in our Clubs solves nothing, serves no one, and will not be tolerated.
If individuals cannot or do not wish to comply with these rules at this time, we respect that. However, because these rules apply to everyone working out in our Clubs, the consequence of non-compliance is not being able to work out in our Clubs while these rules are in place.
We know the vast majority of people in our Clubs are doing their best to practice kindness and we thank you for doing your part to keep our Clubs safe and open.
We have all been through a lot over the course of the pandemic. Let’s not forget that as we practice kindness toward each other. If we continue to work together, we can get through this.
Currently, Alberta, British Columbia, Manitoba, New Brunswick, Ontario, Quebec, and Saskatchewan have mandated proof of COVID-19 vaccination to work out in a fitness Club*. Please ensure you read information about the province your Club is locate in. Much of the information is similar, but there are some imporant differences.
*Last updated: September 24, 2021
The Ontario Government announced that starting September 22, 2021, they will require patrons of some non-essential businesses and settings to be fully vaccinated and provide proof of vaccination status to gain access. These businesses and settings include gyms, restaurants and bars, casinos, sports venues, and more.
As we have done throughout the pandemic, we will abide by all Public Health orders and we continue to support all efforts to keep people safe and keep our Clubs open.
According to the province, this temporary mandate applies to all fitness facilities in Ontario. Effective September 22, 2021, all vaccinated Members will need to show their vaccine status along with their Photo ID. Unvaccinated patrons who do not fit the requirements of one of the few medical exemptions are unable to work out at a GoodLife Club or any other fitness facility in Ontario.
In Ontario, you will be considered fully vaccinated if you have recieved the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines; one or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada; or three doses of a COVID-19 vaccine not authorized by Health Canada.
Please Note: You must have received your final dose of COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated. For more information, please review the regulations on the Ontario Government website.
Members must come to the Club with 3 three pieces of information:
Alternatively, Members have the option to sign up to add Fast Pass to their record, which will allow them to access the Club without having to show their vaccination documentation on each visit. For more information, please see the Fast Pass section below.
According to the province, Ontarians can provide proof of immunization by downloading or printing their vaccine receipt from the provincial booking portal, or by calling the Provincial Vaccine Booking Line at 1-833-943-3900. Ontarians who received their first or second dose of the COVID-19 vaccine out of province should contact their local public health unit to record their information and receive proper documentation.
For all additional FAQs about Ontario's Requirement of Proof of Vaccination in Certain Settings, including information about exemptions, please visit the province's FAQ page.
Q: I wish to make changes to my Membership. What is the easiest way to do that and what are my options?
Members have two efficient options to make changes to their Membership.
Option 1: Use the Member Portal to make changes to your Membership. Once logged in, go to My Account > Profile > *scroll down* > Manage Subscription.
Option 2: Call your local Club. GoodLife Associates are able and ready to help make changes to your Membership.
The freeze option available to you through the portal or by calling the Club is based on your Membership type. In order to be fair to all Members, each person will continue to use the contractual freeze options available for their specific Membership type. Ultimate Members have access to no-fee freezes while other Membership types may be required to pay a small fee to freeze.
On September 15, the Alberta Government announced "new measures to protect the health care system, stop the spread of COVID-19, and increase vaccination rates." Starting September 20, businesses like GoodLife must follow one of these two options:
1. Implement the Restrictions Exemption Program, requiring proof of vaccination or a negative rapid test result to continue operating as usual, or
2. Follow significant operating restrictions and capacity limits as outlined by the Alberta Government.
GoodLife will abide by the province's Restrictions Exemption Program which will require Members who are working out in our Clubs must provide proof of vaccination or negative rapid test. This temporary government mandated program goes into effect on Monday, September 20.
In choosing this option, we are able to keep our Clubs open, maintain as many amenities as possible for our Members, and keep our Associates working.
According to the province, these temporary public health options apply to all fitness facilities in Alberta, not just GoodLife Clubs. Effective September 20, 2021, everyone will need to provide one of the following options to workout in our Clubs:
1. Proof of vaccination
2. Proof of a privately-paid negative PCR or rapid test taken no more than 72 hours prior to your workout
3. Documentation of a medical exemption
Members must come to the Club with the following pieces of information:
1. The physical or digital vaccination document
(a) OR proof of a privately-paid negative PCR or rapid test within 72 hours of your workout
(b) OR documentation of a medical exemption
2. GoodLife Member Key Tag for entry into the Club once vaccination status has been confirmed.
Once the Member's identification and vaccination record have been confirmed, the Member will check-in to the Club using their key tag as normal. Alternatively, Members have the option to sign up to add Fast Pass to their record, which will allow them to access the Club without having to show their vaccination documentation on each visit. For more information, please see the Fast Pass section below.
Effective September 3, 2021, proof of COVID-19 vaccination will be required to access all gyms and fitness centres in the province of Manitoba.
Members will be required to show proof of vaccination along with a government-issued ID to enter our Clubs. When Members arrive at the Club, they will need three pieces of information.
From the province: Manitoba residents can request their immunization card through the Manitoba government website, or by calling 1-844-MAN-VACC (1-844-626-8222). Residents can also request and access their Manitoba immunization card using the Manitoba Immunization Card mobile app, which can be downloaded via the App Store or Google Play.
Members will follow the below steps when checking into the Club:
For more information about this mandate, visit the Manitoba Government Website or contact Public Information, Manitoba Government Inquiry #: 1-866-626-4862 or 204-945-3744.
British Columbia’s COVID-19 vaccine Public Health Order is for patrons of non-essential businesses, which includes fitness facilities. In order to be granted access, patrons of non-essential businesses will be required to have their first dose of a COVID-19 vaccine by September 13 and their second dose by October 24.
Members will be required to show proof of vaccination along with Government issued ID to attend one of our Clubs.
When a Member arrives at the Club, Associates must ensure three pieces of information are provided:
Once the Member's identification and vaccination record have been confirmed, the Member will check-in to the Club using their key tag as normal. Alternatively, Members have the option to sign up to add Fast Pass to their record, which will allow them to access the Club without having to show their vaccination documentation on each visit. For more information, please see the Fast Pass section below.
For more information, please visit the BC government website.
The New Brunswick government has mandated that persons of the public, including patrons of fitness facilities, will have to show proof of vaccination to gain entry to non-essential businesses. This mandate applies to all fitness facilities in the province and takes effect on September 22.
Proof of vaccination may be provided by showing an immunization record or a photograph of an immunization record from a regional health authority clinic, pharmacy, or Public Health. Proof of vaccination can also be shown using the MyHealthNB portal.
When a Member arrives at the Club, Associates must ensure three pieces of information are provided:
Once the Member's identification and vaccination record have been confirmed, the Member will check-in to the Club using their key tag as normal. Alternatively, Members have the option to sign up to add Fast Pass to their record, which will allow them to access the Club without having to show their vaccination documentation on each visit. For more information, please see the Fast Pass section below.
For more information, please visit the New Brunswick Government Website.
The Saskatchewan government has introduced a proof of vaccination mandate for non-essential businesses, effective Friday, October 1. Under this mandate, individuals need to show proof of vaccination, a negative rapid or PCR test result, or proof of a valid medical exemption to access non-essential businesses, including indoor gyms and fitness centres. This mandate applies to all fitness facilities in the province.
When a Member arrives at the Club, they will need to show one of the following acceptable forms of documentation along with their GoodLife Member Card for entry into the Club. The Member record in our system must match that of the documentation used for entrace eligibility.
Once a Member has shown valid documentation, the Member will check-in to the Club using their key tag as normal. Alternatively, Members have the option to sign up to add Fast Pass to their record, which will allow them to access the Club without having to show their vaccination documentation on each visit. For more information, please see the Fast Pass section below.
For more information, please visit the Saskatchewan Government website.
Fast Pass is a convenient option that will allow our Members to access our Clubs without having to show their vaccination documentation on each visit.
No copies or records of vaccination status will be kept, only a record of eligibility to access our Clubs based on provincial rules.
To participate, Members must sign a consent form to agree to allow GoodLife to store this information, which will only be used for the purpose of verifying access eligibility.
To sign up for the optional Fast Pass, Members will go through the following process:
Once the Fast Pass is added to your record, you will be able to access our Clubs as you normally would, by simply scanning your GoodLife Key Tag.
Please Note: This information will only be used for the purpose of determining entry more efficiently on future check-ins. If you do not wish to sign up for Fast Pass, you may continue to show the documentation required in your province at each check-in.
If you sign up for Fast Pass and change your mind, please contact your Club and we will remove Fast Pass from your record. You will then need to show your documentation at each check-in.