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the goodlife standard

As we work hard to keep our clubs open and safe, we are proud to share ‘The GoodLife Standard.’ This Standard is our commitment and level of experience we will provide in our Clubs across the country and will ensure the safety and health of our Members and Associates going forward.

 

Search your location to view your club’s GoodLife Standard updates.

While our criteria for cleanliness have always been high, the COVID-19 pandemic requires us to take this to an even higher standard – The GoodLife Standard. We have engaged in meaningful conversations with many government stakeholders to ensure that the approach we are taking is aligned with recommendations provided by their public health experts. Additionally, our dedicated team has been hard at work consulting experts in infection prevention, and cleaning and sanitization, to create a reopening plan that is caring, informed, comprehensive and consistent.

 Overview 


Although our new health and safety standards will be updated regularly, it is important to recognize that public health information and provincial orders can change quickly. We will do everything we can to update our standards and website as quickly as possible in response to these changes. 

 

Still have more questions? Check out the FAQs.

Club Reopening

Learn more about specific club reopening dates, increased flexibility in Phase 2 of our reopening plan, and which clubs will reopen under Phase 2.

Safety & Cleaning Practices

See updates to our cleaning practices and how Associates and Members can work together to keep everyone healthy and safe. 

Booking & Capacity

Get details on how to book online and how you can prepare for attending your booked workouts or Group Fitness Classes.

Membership Updates 

Find out about your membership dues and other options.

Classes & Training

Learn about how we are handling Personal Training and what you should do before, during, and after Group Fitness Classes. 

Amenities & Equipments

See what is available at this time or check your local Club.

Frequently Asked Questions


GoodLife has embarked on an unprecedented effort to ensure our Clubs are as safe as possible for all our Members and Associates. Reopening GoodLife's Clubs is a complex undertaking that must be handled with the utmost care. As such, we have consulted a variety of experts in infection prevention and control and sanitization to ensure the reopening of every Club aligns with or exceeds the recommendations and standards put forth by all levels of government. Our plan is focused on three main areas: ensuring physical distancing, reducing capacity levels in our Clubs, and enhanced cleaning and sanitization practices.

We have brought all three of these important considerations together to create The GoodLife Standard, which will guide the reopening of our Clubs across the country to ensure the health and safety of all our Members and Associates.

Our new health and safety standards will be updated regularly. It is important to recognize that public health information and provincial orders can change quickly. We will be doing everything we can to update our Standards and website as quickly as possible in response to these changes.

We're in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country. We look forward to welcoming you back.

We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs are as safe as possible, while we continue to provide an exceptional fitness experience for our Members. These changes are temporary and we do hope we will be able to resume our regular operations soon; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.

We are not reducing Membership fees, but we will not be charging for any amenity add-ons at this time. All limitations to our amenities and services are required to ensure we are offering a safe Club environment and complying with government regulations.

In order to add value for our Members while some options are unavailable, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online workout and mental wellness classes every week, as well as daily workouts and content on our social media channels.

If you are not comfortable paying Membership fees while amenities and services are reduced, we are offering Membership freezes for free. Please contact our Member Experience team if you would like to learn more.

People join GoodLife because they want to be and feel healthy, happy and strong – physically and mentally. In pursuit of the good life, they often find a sense of community that keeps them coming back and a convenience that is second to none in Canada.

Even with our robust investments in safety, we recognize that these are unique and challenging times and that everyone’s personal situations are different. You trust us with your health and fitness goals and, if you aren’t ready to come back to our Clubs just yet, we understand. That is why we are offering a no-fee temporary Membership freeze up to October 15, to any Member who requests it.

We highly recommend trying out this new Club experience before you freeze your Membership. We think you’ll be pleasantly surprised! But if you’re just not ready, that’s ok too.

To activate a no-fee freeze, visit our Member Portal.

We are dealing with unprecedented circumstances and are doing everything we can to ensure GoodLife Clubs remain as safe as possible while we continue to provide an exceptional fitness experience for our Members. These limitations to our amenities and services are required to ensure we are offering the safest Club environment possible and complying with government regulations.

We will continue to monitor the system and your feedback and update our procedures where needed; however, we will only do so once it is safe, following the guidelines and recommendations from local government and public health officials.

With online booking, we're finding a balance between providing the safest Club environment possible AND an exceptional experience for our Members. A preset capacity for each Club helps facilitate physical distancing while also guaranteeing your workout time.

To create our booking system, we closely reviewed past check-in volumes, Club square footage and provincial government regulations. We have put a significant amount of time, research and consideration into this system, and we are confident that it will help us provide the safest Club environment possible as well as give as many people as possible the chance to achieve their health and fitness goals. As we reopen, we'll continue to monitor the system and your feedback and update our procedures where needed.

Group Fitness class offerings have been modified to make sure we are running classes that can achieve our desired level of safety, while still giving our Members the great experience they have come to expect.

The programs on our initial Group Fitness schedules will allow us to promote physical distancing and take into account the exertion level of participants in order to reduce exposure to Members and Instructors in the studio. Programs were selected after a careful review of fitness industry practices given the current circumstances.

Other programs will be considered as we progress towards normal operations.

We are closely monitoring all provincial and federal health guidelines to ensure our Clubs are safe for all our Members and Associates. We will only reopen closed amenities/services when it is safe to do so based on these guidelines and following the recommendations of local public health officials.

Members are asked to wear a mask as much as possible inside the Club and maintain a 2-metre distance from others

  • We do not expect Members to wear their masks while actively engaging in exercise, including Personal Training Sessions and Group Fitness Classes.
  • We ask that Members wear a mask when going in and out of the Club, to and from the changeroom, while in the changeroom/washroom area, while taking a tour, waiting for a class etc.

We also recommend that Members carry their mask with them at all times

· We highly recommend that you continue to shower at home. Showers will only be available to Phase 2 Clubs.

· Towel service will remain closed in all Clubs until further notice.

Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but Members are not permitted to drink directly from the water fountains.

Foam rollers, bands and mats are available to Members at this time. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in the Club.

Floor fans and mounted fans will remain OFF at this time to prevent any unnecessary air movement. Ceiling fans will remain ON to provide air flow necessary for proper ventilation

If allowed by provincial guidelines, lockers will be available. In order to ensure physical distancing and cleanliness, locker capacity has been reduced, with select lockers secured so they cannot be used. Used lockers will be cleaned after each use to ensure it is safe for the next Member. Members will be asked to leave their locker open at the end of their workout. If the locker is closed, it is clean and is safe to be used by the next Member. This may vary between provinces based on provincial regulations.

Hairdryers and curling irons are not available. Due to health and safety concerns, Members are not permitted to bring their own.

Only one Associate will be behind the Front Desk at a time and is only able to assist one Member at a time while other Members wait in the designated areas.* We ask for your patience as our Associates try to assist with any questions you may have as promptly and safely as they can.

In some Clubs, where space allows for safe physical distancing while assisting Members, up to two associates may be allowed behind the front desk at the same time.

All paid in full memberships will have the number of the days your club was closed added to the expiry date of your membership. This will happen automatically when your club reopens.

Note: Please ensure your email is up to date to receive information about your Club reopening.

Club Access and Amenities


While our Clubs are currently in one of two phases of the reopening protocol, we are now set to move out of our reopening phases and introduce our new Club access models. These new models encompass the various ways we will allow Members to access our Clubs for their workouts moving forward. Each of our Clubs are unique, so there will be a tailored approach to the access model selected for each Club. Please also see the list of FAQ’s below.

For the Clubs that will experience Club access changes on October 6, 2020, other exciting changes could include:

  • Times throughout the day where there are open workouts. During these times you will not be required to book your workout in advance and you will not be restricted to a 60-minute workout .
  • Note: At busier Clubs there will still be bookable prime time slots when you will still be required to book your workout in order to guarantee your spot. Club schedules will begin to reflect the changes applicable October 6th on the 29th of SeptemberAdjusted hours​ of operations to better suit our Member’s schedules (some Clubs will open at 5 a.m.)
  • Added amenities available in each club
  • Changes to Group Fitness class schedules (shifting the starting times of some classes to better align with Member check-ins, starting all classes at the time that they are scheduled to begin and adding new programming where possible)

While some things are changing, we are also maintaining a number of our current practices to ensure safety in our Clubs, including:

  • Safe Club capacity and physical distancing best practices, however, if there is capacity in the Club, Members can now walk-in at any time
  • If the general workout area in your Club is at capacity when you arrive, you will be required to line up in the designated waiting area until a spot becomes available
  • In order to maintain a safe class capacity and make time for clean-up and set-up, bookings are still required for live and virtual Group Fitness classes, as well as inthe For Women Group Fitness Studio and Virtual Cycling Studio
  • If you booked into any of the fitness studios and would like to transition to the general workout area, you must first check with an Associate at the front desk toensure that there is adequate space
  • If possible, we are still encouraging Members to use lower traffic check-in times (low traffic time slots typically include weekdays during the mid-afternoon or late evening and weekend afternoons)”

Search for a club for more details on schedules and amenities available near you.

Frequently Asked Questions

See if any of these frequently asked questions have the answer you're looking for

Brampton Bramalea City Centre

Brampton Gateway

Brampton Kingspoint Plaza

Brampton Mayfield and Bramalea

Brampton McLaughlin Corners West

Brampton Woodhill

Etobicoke Bloor Islington Place

Etobicoke East Mall and Burnhamthrope

Etobicoke West Metro Centre

Mississauga Glen Erin and Eglinton

Mississauga Heartland Town Centre

Mississauga Meadowvale Town Centre

Mississauga South Common Centre

Mississauga Square One

North York Don Mills and Eglinton

North York Dufferin and Finch

North York Madison Centre

North York Sheppard and Consumers

North York Steeles and Woodbine

North York Victoria Terrace

North York Weston and 401

North York Yonge and Finch

North York York Mills Centre

Scarborough Cedarbrae Mall

Scarborough Kennedy and Lawrence

Scarborough Kingston and Eglinton

Scarborough Select and Markham

Scarborough Town Centre

Toronto 137 Yonge Street

Toronto Bell Trinity Centre

Toronto Bloor and Bay

Toronto Bloor and Park

Toronto College and Euclid

Toronto Coxwell and Gerrard

Toronto Danforth and Pape

Toronto Dunfield and Eglinton

Toronto King Liberty

Toronto Manulife Centre

Toronto Mount Pleasant and Davisville

Toronto Richmond and Bathurst 

Toronto Richmond and John

Toronto Union Station

Toronto Wellington and York

Toronto Yonge and St Clair

Toronto Yonge Eglinton Centre

We feel confident that the measures that we have put in place through The GoodLife Standard are being consistently executed across our Clubs and are working well. At this time, we feel that we can continue to adapt and change in order to provide a positive and expanded experience, which includes continuously increasing value for our Members, while also providing as safe an environment as possible. Having the option to select the model that best fits each Club gives the flexibility that we need to keep Members happy and to bring more Members back.

Effective October 6, some Clubs will require online bookings for workouts, but only during prime times throughout the day. All other workout times are open and do not require bookings. We want to be able to guarantee spots during prime times to avoid long line-ups. Prime time booking spots are limited to 60 minutes. For open workouts, we recommend a maximum of 90 minutes to ensure we can continue to serve other Members. Our capacity restrictions will remain the same for the time being. Reducing the number of booking blocks will allow Members to gradually flow in and out of the Club, reducing the groups of Members moving at the same time, or those moving at the end of a workout block to specific areas in the Club to finish a workout. During prime times, we will still take walk-ins, provided capacity allows for it. The website will have each Club’s specific weekday and weekend schedule.

We will continue to monitor each Club’s assigned Club Access Model and make changes as needed.

We are constantly monitoring the opportunities to add new amenities. Please find your club to see which amenities are currently available

The changes are effective Tuesday, October 6. You will notice updated booking blocks on the website and the mobile app starting Tuesday, September 29, for bookings on October 6 and moving forward from there.

In order to add value for our Members while capacities are reduced, we have been working hard behind the scenes to provide more online options to support you as you work on your health and fitness goals from outside our Clubs. This includes continuing to offer live, online daily workout and mental wellness classes on our social media channels every week, as well as on demand classes, training plans and workouts on our mobile app.

If you are not comfortable paying Membership fees while capacities are reduced, we are offering the ability to pause your Membership for free. You can do so through the “My Account” page on our website

Each club will have a slightly different schedule for workouts and group fitness classes. On September 29th we recommend you check your club’s schedule by logging into our member website, and selecting ‘Book’ on the left-hand navigation. Clubs that will no longer have bookings are listed below.

AB - Calgary Country Village and Harvest Hill
AB - Calgary Westwinds and Castleridge
AB - Medicine Hat Carry and Dunmore
AB - Okotoks Southbank Centre
AB - Red Deer Parkland Mall
BC - Fort St John and 93rd Ave
BC - Kelowna Capri Centre
BC - Surrey Newton Commerce Centre
BC - Vancouver Hemlock and 8th
BC - Victoria Bay Centre
MB - Brandon Shoppers Mall
MB - Winnipeg Kenaston
MB - Winnipeg Portage and Banting
MB - Winnipeg St James and Sargent
NB - Dieppe Blvd and Aquatique St
NB - Fredericton Brookside Mall
NB - Fredericton Uptown Centre
NB - Moncton Junction Village
NB - Moncton Mapleton Centre
NB - Quispamsis Village Place
NB - Saint John McAllister Place
NL - Mount Pearl Richard Nolan and Merchant D
NL - St John's Blackmarsh and Columbus
NL - St John's The Village Shopping Centre
NL - St John's Torbay Road
NL - St. John's Atlantic Place
NS - Bedford Hemlock Square
NS - Dartmouth Burnside and Commodore
NS - Dartmouth Penhorn Plaza
NS - Halifax Barrington Place
NS - Halifax Clayton Park Plaza
NS - Halifax Joseph Howe
NS - Halifax Park Lane
NS - New Glasgow Aberdeen Shopping Centre
NS - Sackville Downsview Plaza
NS - Tantallon Westwood
NS - Truro Queen and Elm
ON - Belleville Quinte Mall
ON - Bradford Holland and Sideroad 10
ON - Georgetown Guelph and Mountainview
ON - Hamilton Jackson Square
ON - Hamilton Lime Ridge
ON - Markham Bullock and McCowan
ON - Milton Main and Thompson
ON - North Bay Downtown
ON - Oakville Oak Park and Dundas
ON - Oakville South Oakville Centre
ON - Oshawa Harmony and Taunton
ON - Richmond Hill Bayview and Hwy Seven
ON - Sarnia Oak Acres
ON - Whitby Taunton and Brock
PEI - Charlottetown Belvedere Plaza
SK - Prince Albert South Hill Mall
SK - Regina Victoria Square
SK - Saskatoon Preston Crossing

We made the decision about showers on a Club-by-Club basis, with safety top of mind. We will reopen showers in some locations starting October 6. This decision was made based on the volume of check-ins and our ability to ensure the proper flow of Members throughout the changeroom and shower area. The clubs that will have showers starting on October 6th is below.

AB - Airdrie Towerlane Centre
AB - Medicine Hat Carry and Dunmore
AB - Okotoks Southbank Centre
AB - Red Deer Parkland Mall
BC - Abbotsford South Fraser
BC - Mission The Junction
BC - Prince George River Point Landing
BC - Surrey Newton Commerce Centre
MB - Winnipeg Garden City Shopping Centre
MB - Winnipeg Grant Park Shopping Centre
MB - Winnipeg Regent and Lagimodiere
NB - Fredericton Uptown Centre
NB - Moncton Mapleton Centre
NB - Quispamsis Village Place
NB - Saint John McAllister Place
NL - Mount Pearl Richard Nolan and Merchant D
NL - St John's Torbay Road
NS - Bedford Hemlock Square
NS - Halifax Park Lane
ON - Ajax Harwood Plaza
ON - Ajax Rossland and Salem
ON - Ajax Taunton and Westney
ON - Alliston Market Village
ON - Barrie Commerce Park
ON - Belleville Quinte Mall
ON - Bradford Holland and Sideroad 10
ON - Burlington Appleby Crossing
ON - Cambridge Hespeler and Eagle
ON - Georgetown Guelph and Mountainview
ON - Hamilton Jackson Square
ON - Hamilton Lime Ridge
ON - Kingston Barrack and Wellington
ON - Kitchener Fairway Plaza
ON - London Oxford and Adelaide
ON - London Southdale and Wellington
ON - Milton Main and Thompson
ON - North Bay Downtown
ON - Oakville Oak Park and Dundas
ON - Oakville South Oakville Centre
ON - Oakville Trafalgar Ridge Plaza
ON - Orangeville Square
ON - Oshawa Centre Mall
ON - Oshawa Harmony and Taunton
ON - Owen Sound Heritage Place
ON - Peterborough Portage Place
ON - Peterborough Voyageur Place
ON - Pickering Liverpool and Kingston
ON - Pickering Ridge
ON - Sarnia Oak Acres
ON - Sault Ste Marie Great Northern and Second
ON - Strathroy Metcalfe and Zimmerman
ON - Sudbury LaSalle and Gary
ON - Sudbury Southridge Mall
ON - Tecumseh Manning and Tecumseh
ON - Timmins Waterloo and Algonquin
ON - Whitby Centrum
ON - Whitby Taunton and Brock
ON - Windsor Tecumseh Mall
PEI - Charlottetown Belvedere Plaza

The following clubs will be opening at 5am starting October 6th:

AB - Calgary Richmond Square
AB - Calgary McKenzie Towne Centre
AB - Airdrie Towerlane Centre
AB - Medicine Hat Carry and Dunmore
AB - Red Deer Parkland Mall
BC - Prince George River Point Landing
MB - Winnipeg Garden City Shopping Centre
MB - Winnipeg Regent and Lagimodiere
MB - Winnipeg Grant Park Shopping Centre
NB - Quispamsis Village Place
NB - Fredericton Uptown Centre
NB - Moncton Mapleton Centre
NB - Saint John McAllister Place
NL - Mount Pearl Richard Nolan and Merchant D
NL - St John's Torbay Road
NS - Bedford Hemlock Square
ON - Peterborough Portage Place
ON - Peterborough Voyageur Place
ON - London Southdale and Wellington
ON - Cambridge Hespeler and Eagle
ON - Sudbury LaSalle and Gary
ON - Timmins Waterloo and Algonquin
ON - Barrie Commerce Park

During our initial phase of reopening, our priority was to provide a place for our Members to workout. As we continue to evolve our Safe Clubs, showers have been slowly reintroduced to Members in many of the provinces we operate in. We continue to recommend that Members shower at home to avoid wait times, but we do have everything in place to ensure it is safe to shower at the Club, including distancing between showers and proper cleaning protocols, including electrostatic spray.

Club and Mask Status


Select a province below to view the current status of a club near you

 

For frequently asked questions surrounding these changes click here

When a club is at level green masks will not be required.
When a club is at level yellow masks must be worn upon entry, exit, in change rooms and moving between workout areas. Masks can be removed once you have begun to exercise and must be put back on as you leave the workout area.
When a club is at level orange masks must be worn to the same standard as level yellow PLUS masks must be worn while resting between sets and moving between machines/equipment.
When a club is at level red masks must be worn at all times, in all areas of the club. Please reduce your intensity level accordingly.
  • Airdrie Towerlane Centre - Open

  • Calgary Beacon Hill - Open

  • Calgary Canyon Meadows - Open

  • Calgary Country Village and Harvest Hills - Open

  • Calgary Deerfoot City - Open

  • Calgary McKenzie Towne Centre - Open

  • Calgary Mount Royal Village - Open

  • Calgary Northland Village - Open

  • Calgary Richmond Square - Open

  • Calgary Shepard on 48th Street - Open

  • Calgary Stephen Avenue  - Open

  • Calgary Sunridge - Open

  • Calgary Westwinds and Castleridge - Open

  • Cochrane Points West - Open

  • Edmonton Brewery District - Open

  • Edmonton Clireview Town Centre - Open

  • Edmonton Mill Woods Town Centre - Open

  • Edmonton Rabbit Hill Road and 23 Ave - Open

  • Edmonton Southpark Centre - Open

  • Edmonton Tamarack and Maple - Open

  • Edmonton West Granville - Open

  • Fort Saskatchewan Southpointe Centre - Open

  • Medicine Hat Carry and Dunmore - Open

  • Okotoks Southbank Centre - Open

  • Red Deer Parkland Mall - Open

  • Sherwood Park Mall - Open

  • St Albert Inglewood Village - Open
  • Abbotsford Clearbrook - Open

  • Burnaby Metrotown - Open

  • Burnaby Northgate - Open

  • Fort St John and 93rd Ave - Open

  • Kelowna Capri Centre  - Open

  • Mission The Junction - Open

  • Prince George River Point Landing - Open

  • Surrey Newton Commerce Centre - Open

  • Vancouver Hemlock and 8th - Open

  • Victoria Bay Centre - Open
  • Brandon Shoppers Mall - TEMPORARILY CLOSED
  • Winnipeg Garden City Shopping Centre - TEMPORARILY CLOSED
  • Winnipeg Grant Park Shopping Centre - TEMPORARILY CLOSED
  • Winnipeg Kenaston - TEMPORARILY CLOSED
  • Winnipeg Portage and Banting - TEMPORARILY CLOSED
  • Winnipeg Regent and Lagimodiere - TEMPORARILY CLOSED
  • Winnipeg St James and Sargent - TEMPORARILY CLOSED
  • Dieppe Blvd and Aquatique St - Open

  • Fredericton Brookside Mall - Open

  • Fredericton Uptown Centre  - Open

  • Moncton Junction Village - Open

  • Moncton Mapleton Centre - Open

  • Quispamsis Village Place - Open

  • Saint John McAllister - Open
  • Mount Pearl Richard Nolan and Merchant Drive - Open

  • St John's Atlantic Place - Open

  • St John's Blackmarsh and Columbus - Open

  • St John's The Village Shopping Centre - Open

  • St John's Torbay Road - Open
  • Antigonish College and Creighton - Open

  • Bedford Hemlock Square - Open

  • Dartmouth Burnside and Commodore - Open

  • Dartmouth Penhorn Plaza - Open

  • Halifax Barrington Place - Open

  • Halifax Clayton Park Plaza - Open

  • Halifax Joseph Howe  - Open

  • Halifax Park Lane - Open

  • New Glasgow Aberdeen Shopping Centre - Open

  • Sackville Downsview Plaza - Open

  • Tantallon Westwood - Open

  • Truro Queen and Elm - Open
  • Ajax Harwood Plaza - Open

  • Ajax Rossland and Salem - Open

  • Ajax Taunton and Westney - Open

  • Alliston Market Village - Open

  • Ancaster Wilson and McClure - Open

  • Aurora Centre - Open 

  • Barrhaven Chapman Mills Marketplace -

    Open

  • Barrhaven Strandherd Crossing -

    Open


  • Barrie Commerce Park - Open

  • Belleville Quinte Mall - Open

  • Bradford Holland and Sideroad 10 - Open

  • Brampton Bramalea City Centre - Open

  • Brampton Gateway - Open

  • Brampton Kingspoint Plaza - Open

  • Brampton Mayfield and Bramalea - Open

  • Brampton McLaughlin Corners West - Open

  • Brampton Woodhill - Open

  • Burlington Appleby Crossing - Open

  • Burlington Centre - Open

  • Cambridge Hespeler and Eagle  - Open

  • Etobicoke Bloor Islington Place - Open

  • Etobicoke East Mall and Burnhamthrope - Open

  • Etobicoke West Metro Centre - Open

  • Georgetown Guelph and Mountainview - Open

  • Georgetown Sinclair and Guelph - Open

  • Grimsby Industrial and South Service - Open

  • Guelph Eramosa and Stevenson - Open

  • Guelph Pergola Commons - Open

  • Hamilton Jackson Square - Open

  • Hamilton Lime Ridge - Open

  • Hamilton Queenston Place  - Open

  • Hamilton Stone Church and Upper Ottawa - Open

  • Hamilton Upper James and Rymal - Open

  • Kanata Eagleson Place - Open
  • Kanata Hazeldean and Castlefrank - Open

  • Kingston Barrack and Wellington - Open

  • Kitchener Fairway Plaza - Open

  • Kitchener Williamsburg - Open

  • London King and Wellington - Open

  • London Masonville - Open

  • London Oxford and Adelaide - Open

  • London Sherwood Forest Mall - Open

  • London Southdale and Wellington - Open

  • London Talbot Village - Open

  • Markham Birchmount and Enterprise - Open

  • Markham Bullock and McCowan - Open

  • Markham Markville Mall - Open

  • Markham Yonge and Kirk - Open

  • Milton Main Street and Thompson - Open

  • Milton Steeles and Thompson - Open

  • Mississauga Glen Erin and Eglinton - Open

  • Mississauga Heartland Town Centre - Open

  • Mississauga Mavis and Dundas - Open

  • Mississauga Meadowvale Town Centre - Open

  • Mississauga South Common Centre - Open

  • Mississauga Square One - Open

  • Newmarket York Town Square - Open

  • North Bay Downtown - Open

  • North York Don Mills and Eglinton - Open

  • North York Dufferin and Finch - Open

  • North York Madison Centre - Open

  • North York Sheppard and Consumers - Open

  • North York Steeles and Woodbine - Open

  • North York Victoria Terrace - Open

  • North York Weston and 401 - Open

  • North York Yonge and Finch - Open

  • North York York Mills Centre - Open

  • Oakville Oak Park and Dundas - Open

  • Oakville Place - Open

  • Oakville South Oakville Centre - Open

  • Oakville Town Centre - Open

  • Oakville Trafalgar Ridge Plaza - Open

  • Orangeville Square - Open

  • Orleans Tenth Line and Charlemagne -

    TEMPORARILY CLOSED


  • Oshawa Centre Mall - Open

  • Oshawa Harmony and Taunton - Open

  • Ottawa Baseline and Woodroffe - Open

  • Ottawa Gloucester Centre - Open

  • Ottawa Herongate Square - Open

  • Ottawa Hunt Club (Nepean) - Open

  • Ottawa Lansdowne Stadium - Open

  • Ottawa Place D'Orleans - Open

  • Ottawa Queen and Bank - Open

  • Ottawa Queensview - Open

  • Ottawa Rideau Centre - Open

  • Ottawa St Laurent Centre - Open

  • Owen Sound Heritage Place  - Open

  • Peterborough Portage Place - Open

  • Peterborough Voyageur Place - Open

  • Pickering Liverpool and Kingston - Open

  • Pickering Ridge - Open

  • Richmond Hill Bayview and Hwy Seven - Open

  • Richmond Hill Hillcrest Mall - Open

  • Sarnia Oak Acres - Open

  • Sault Ste Marie Great Northern and Second Line - Open

  • Scarborough Cedarbrae Mall - Open

  • Scarborough Kennedy and Lawrence - Open

  • Scarborough Kingston and Eglinton - Open

  • Scarborough Select and Markham - Open

  • Scarborough Town Centre - Open

  • St Catharines Bunting and Carlton - Open

  • Stittsville Corners - Open

  • Stouffville Main and Mostar - Open

  • Strathroy Metcalfe and Zimmerman - Open

  • Sudbury LaSalle and Gary - Open

  • Sudbury Southridge Mall - Open

  • Tecumseh Manning and Tecumseh - Open

  • Timmins Waterloo and Algonquin - Open

  • Toronto 137 Yonge Street - Open

  • Toronto Bell Trinity Centre - Open

  • Toronto Bloor and Bay - Open

  • Toronto Bloor and Park - Open

  • Toronto Coxwell and Gerrard - Open

  • Toronto Danforth and Pape - Open

  • Toronto Dunfield and Eglinton - Open

  • Toronto King Liberty - Open

  • Toronto Manulife Centre - Open

  • Toronto Mount Pleasant and Davisville - Open

  • Toronto Richmond and Bathurst  - Open

  • Toronto Richmond and John - Open

  • Toronto Street  - Open

  • Toronto Union Station - Open

  • Toronto Wellington and York - Open

  • Toronto Yonge and St Clair - Open

  • Toronto Yonge Eglinton Centre - Open

  • Vaughan Keele and Highway 7 - Open

  • Vaughan Major MacKenzie and Weston - Open

  • Vaughan Metropolitan Centre - Open
  • Vaughan Milani and Highway 27 - Open

  • Vaughan Weston and Northview - Open

  • Waterloo Weber and University - Open

  • Whitby Centrum - Open

  • Whitby Taunton and Brock - Open

  • Windsor Dougall and Cabana - Open

  • Windsor Tecumseh Mall - Open

  • Woodstock Dundas and Kent - Open

 

 

 

 

 

 

 

 

  • Charlottetown Belvedere Plaza  - Open
  • Prince Albert South Hill Mall - Open

  • Regina Albert and 25 Ave - Open

  • Regina Victoria Square - Open

  • Saskatoon Preston Crossing - Open

  • Saskatoon The Centre - Open

Safety & Cleaning Practices


As we reopen our Clubs across the country, we are introducing a number of new cleaning practices and protocols in order to protect the health of our Members, Associates and community. While many of these new practices will be adopted by our Associates, our Members also have a very important role to play in helping us maintain The GoodLife Standard.


What’s on this page 

Associates

Members


Updates to our Safety Cleaning Practices

ASSOCIATES

 
  • Dedicated disinfectant sprayer 

We have invested in 300 Victory Electrostatic Sprayers so that each club has its own dedicated device. 

 
  • Hospital-grade disinfectant for cleaning 

We have procured a one-step hospital grade disinfectant and contact sanitizer that will be used for frequent touchpoint cleaning throughout our Clubs. 

 

  • 30-mins reset time for cleaning 

There will be 30 minutes of dedicated cleaning time after every hour of Member activity. This time will be used to reset the Club and prepare for the next workout block. 

 

  • Constant cleaning of high-touch surfaces 

Our Associates will adopt a “constantly cleaning” mind-set, ensuring special attention is always given to high-touch surfaces. 

 

  • Protective barriers installed 

Protective barriers have been installed at designated locations where Associates and Members meet, including the front desk, presentation tables, and consultation areas, where possible.

 

  • Masks required for all Associates 

All GoodLife Associates will be required to wear masks, with the exception of Group Fitness Instructors who are actively teaching a class. 

 

  • Reduced locker availability & enhanced cleaning 

Locker availability will be reduced and lockers will be cleaned after each use to ensure it is safe for the next Member.
*Note: Some provincial guidelines prohibit the use of lockers in fitness clubs at this stage of reopening.

MEMBERS

 
  • Wipe down before and after each use 
Members will be required to wipe down their equipment BEFORE and AFTER each use. To make this convenient, additional spray bottles and new Certainty™ Disinfectant Wipes stations will be strategically placed throughout Clubs. 
 
 
  • Hand sanitizer available throughout the Clu
Additional hand sanitizer has been made available, including the installation of hand sanitizer stations at strategic locations throughout the Club.

Booking & Capacity


WHY ONLINE BOOKING?

With online booking, we’re finding a balance between providing the safest Club environment possible AND an exceptional experience for our Members. 

 

Here's how it helps everyone:

1. Guarantee your workout time: Members will be greeted into the Club when your workout is scheduled to begin. 

 

2. Maintain a safe Club Capacity: A preset capacity for each Club helps facilitate physical distancing and reduces the potential spread of communicable illnesses. 

 

3. You can work out without booking, BUT with capacity limits, you will only be allowed entry if there is space. A booking guarantees your spot.


What’s on this page 

Permitted areas for members

Personal Training Sessions

4 steps for booking a workout

Arriving at the club


About Booking

  • Please ensure you bring your GoodLife key tag when you come for your workout. *Note – your key tag is also available on the GoodLife App. (iOS, Android). 

 

  • Members are permitted to book only ONE (1) time block per day, however, they are welcome to try and walk-in at any other time block, as many times as they like, on the same day. 

 

  • Members are permitted to use any Club location that is included in their current Membership. 

 

  • Members who do not show up to their Club access bookings more than twice in a 2-week period will be unable to book for 7 days. These Members will be permitted to walk-in, if space is available. 

 

  • To avoid booking sanctions, Members must ensure they cancel at least 1 hour in advance of the booking start time. Cancellations received with less than 1-hour notice will be considered late and will be considered a no show. 

 

  • At the end of a workout time slot, all Members must leave the Club, regardless of their Club entry time. 

 

  • Club capacity is calculated on a Club-by-Club basis, based on the square footage of the Club and the bookable areas. 

 

  • Members who have not shown up for their workout at 15 minutes after the beginning of their booking time slot may have their spots given away if there are walk-in Members waiting to enter.

Members will be permitted to book into the following areas of the Club:

  • General Workout Area 
  • Group Fitness Studio 
  • Cycling Studio For Women 
 
Personal Training Sessions Personal Training sessions
 
Personal Training sessions will continue to be booked by your Personal Trainer. Clients do not need to book a workout themselves in order to enter the Club for their session. See Personal Training section for details. 
 
However, if a Personal Training client is entering the Club for an individual workout or Group Fitness class, they will be required to book a spot using the GoodLife Mobile App (iOS, Android) or through our Member Portal. 

BOOK A WORKOUT

Book your workout in 4 simple steps.

  1. Login to GoodLifeFitness.com using the link in the top right corner of the page
  2. Click "My Account" and then "Book a Workout or Class Schedule" 
  3. Select your specific class or time slot 
  4. Done!

Attending Your Session

Arriving at the Club

 
Members are required to line up outside the Club, in the designated waiting area, prior to the booking start time. Signage will indicate the physical distancing requirements and indicate how Members should be organized.

Booked Members: Members who are booked will see signage to indicate where they should line up. Members must line up until the Greeter indicates they are okay to enter the Club. Once in the Club, Members must check themselves in by scanning their Member card to open the gate.

Walk-ins: Walk-ins are permitted, based on remaining Club capacity. If a walk-in arrives at the Club and there is capacity in the area they are requesting access to (i.e. general workout area, For Women area), they will need to book into an available spot. Signage will indicate where walk-ins are to line up. If there are no available spots, the Member is permitted to wait in the approved waiting area outside of the Club to see if capacity becomes available. As Members leave the Club, waiting Members will be permitted access on a one-in one-out basis, as long as they intend to use the same area as the departing Member. These Members must be checked in, and agree to leave the Club at the end of the Member use period, regardless of the Club entry time.

Membership Updates


We can assure you that membership dues will NOT be turned on until Clubs in your province reopen. More information will be provided to you about this by emai in advance of the reopening date for Clubs in your province. We are unable to process any changes to Memberships or Personal Training before you receive that email


What’s on this page 


Additional information about your membership

  • Pre-authorized payment schedules will resume on the day Clubs in your home province reopen but your payment withdrawal day will remain the same as before the COVID-19 freeze. 

 

  • Any days accrued through payments prior to our Clubs closing will be applied to your account and will cover your access to GoodLife facilities for a corresponding number of days once Clubs in your region reopen.

 

  • Because any time paid before the closure will be credited to your account, your first payment may be less than it was before the freeze.

Options for you

In addition to the robust standards we are implementing, we are also providing diverse options to accommodate our Members, such as Remote Personal Training, digital workouts and content on our App and website. If you aren't ready to return to your Club, we understand and will offer a free temporary membership freeze.

Amenities & Equipments


When our Clubs first reopen, strict capacity requirements will be set to ensure GoodLife is meeting or exceeding the recommendations set by public health authorities. We will also temporarily close services and amenities where physical distancing is not possible or where other risk factors may be present.


What’s on this page 


Reduced Amenities

Certain amenities will be available, but some have been reduced on a Club-by-Club basis

Members will have access to:

  • For Women workout area 
  • Consultation area 
  • Group Fitness Studio 
  • Cycling Studio 
  • Personal Training Area 
  • MindDEN (one Member or Associate at a time)

Please check your local Club to find out which amenities are available to you.

General Workout Areas

GoodLife has implemented a number of measures, including directional arrows, signage and placement to ensure physical distancing can be achieved. Where possible, equipment may be disabled and/or relocated to facilitate this. Members are still expected to use best judgement when determining if a piece of equipment or workout area can be used safely while maintaining the recommended 2 metres (6 ft) of physical distancing

Changerooms and Washrooms

In the majority of provinces, washroom and changeroom facilities will remain open to Members and Associates, however, proper physical distancing must be maintained at all times. Where possible, an Associate will be present during high traffic periods to assist with physical distancing and provide reminders to Members if needed.

Classes & Training



What’s on this page 

Remote Personal Training

Class Set-up and Clean-up

Group Fitness Check-in Process

Virtual Fitness


Personal Training

Personal Training will be available in Club, as well as through a new Remote Personal Training option. 

 

In order to reduce the potential for contact and/or movement around the Club, please ensure the below guidelines are followed at all times:

 

  • All Personal Trainers will be required to wear a mask when training with clients. 

 

  • To ensure proper physical distancing measures, no physical contact will be permitted in Personal Training sessions, unless it is needed to ensure safety and prevent injury. 

 

  • Clients must be prepared to handle their own weights and equipment. Workouts must be modified so as not to require spotting. Alternatives such as bands must be used in place of assisted stretching. 

 

  • Personal Training can only take place on the general workout area or in the Personal Training area. Personal Training is not permitted in the Group Fitness Studio. 

 

  • All equipment used will be cleaned before and after use. 

 

  • All Personal Training consultations will take place at presentation tables equipped with protective barriers.

Remote Personal Training 

 

GoodLife now offers Remote Personal Training as an exciting option for our Personal Training clients who want to work with their Personal Trainer virtually from the comfort of their home. No changes to your current Personal Training package are required. Current sessions in inventory, as well as new sessions purchased, can be used for both in-club or Remote Personal Training. If you are an existing Member, but not a Personal Training client and are interested in Remote Personal Training, please call your home Club to learn more.

Group Fitness

Members will continue to have access to an amazing selection of live and virtual Group Fitness classes. Studios have been modified to ensure that physical distancing is possible, and classes have been modified, where possible, to ensure less movement. Group Fitness class offerings have also been modified, as we want to make sure we are running classes that can achieve our desired level of safety, while still meeting The GoodLife Standard that Members have come to expect. While subject to change and may vary by Club, current available programming includes:

Before attending Group Fitness Classes

  • Bring your own mat 
  • Bring your own straps or blocks (if needed for class)

Upon arrival and during class

  • Set up a station away from the studio door to avoid contact with others as they come in 
  • You are able to grab additional weights, if needed 
  • Keep personal items at your station 
  • Be mindful of neighbors and do not move from your designated spot in the studio

After Class

  • Remove all plates from the bar 
  • Leave the Club mat unrolled if you used one

Class Set-Up and Clean-Up 

Group Fitness classes will be set-up for Members in advance to ensure physical distancing. After the class, Members will be directed to leave their equipment at their stations, and Associates will ensure the equipment is cleaned and prepared for the next class. 

 

Group Fitness Check-In Process 

 

Members must wait outside of the Club at the beginning of their 1-hour time slot and enter the Club at the same time as the other participants in the class. An Associate will be present to take attendance and allow entry to walk-ins based on available capacity. 

 

Classes will be scheduled to begin 10 minutes after a workout timeslot has begun, but can start earlier if the class is full. Classes are to end no later than the Club exit time. When exiting, the back row will leave the studio first, followed by the rest of the participants in an orderly fashion. 

 

Passes and sign-up sheets will not be used in Group Fitness classes at this time. Attendance lists will be provided to the Instructors in advance to confirm attendance. 

 

Virtual Fitness 

 

Virtual Fitness will operate in much the same way as a live Group Fitness class, with programming that will begin 10 minutes after Club entry time and will end close to Club exit time. 

 

A GoodLife Associate will be present to power up the studio for any Members who are booked for a particular Virtual Fitness class. If no Members have booked a class, but someone wishes to use the studio, they must request assistance from an Associate, who can then set up the studio for the Member. 

 

Members will continue to have access to a huge variety of amazing Fitness Class options from home and are encouraged to explore the digital offerings available on our website and App (iOS, Android).