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Our primary focus is the health and safety of our Associates, Members, and the communities we serve. We are committed to ensuring that you have a safe place to comfortably and confidently pursue your fitness goals. Our Occupational Health and Safety, Club Inspection and Critical Response Programs ensure we deliver the highest standards of health and safety across all of our spaces and places.
We are committed to providing you with a clean facility to enjoy. All GoodLife Clubs operate with a focus on consistent cleaning; Associates disinfect equipment and high-touch areas frequently throughout the day. GoodLife has invested in industry-leading cleaning products, thorough training, and diligent monitoring to ensure all equipment and areas of the Club meet our high standards for cleanliness.
Every Member matters at GoodLife, and we are committed to meeting you wherever you are at in your fitness journey. As we strive to create the best combined live and digital fitness experience, GoodLife Members have access to flexible options like Remote Personal Training and an ever-growing library of digital fitness content through the GoodLife Fitness app. As we develop new ways for you to access fitness wherever you are, we continue to provide a positive and consistent in-Club experience with a wide range of services, amenities, and equipment.
At GoodLife, we are dedicated to creating an inclusive space for all, and an environment where everyone feels safe and welcome.
We expect everyone who engages with GoodLife Fitness, in any of our spaces - live or digital - to behave in a caring and respectful manner. Any form of bullying, discrimination, harassment, intimidation, illegal behaviours or interactions, violence, or any behaviour that creates an unsafe or hostile environment, is not tolerated.
Note: Please ensure your email is up to date to receive important updates about your Club.
See if any of these frequently asked questions have the answer you're looking for
We have returned to our usual Member freeze policy. We have expanded our self-serve portal to empower Members to manage the options available to them.
Please Note: If you are in a region where Clubs are closed due to government restrictions, automatic freezes will continue until Clubs in your region reopen.
All of our Clubs are operating with open workouts and booking is not required for the General Workout Floor. For Group Fitness classes, we continue to require advance booking through the GoodLife App and Member Site. Booking for Group Fitness classes is available up to 72 hours in advance of the class start time.
Members who do not show up for their class booking more than twice in a two-week period will be unable to book for 7 days. Our required notice time for cancelling a booking has been set at 5 hours to help Members on the waitlist take advantage of an opening.
Using the GoodLife App or Member Portal, you will see available or waitlisted classes in the schedule. If you select a class that is full, you will be added to the waitlist and will be shown your position in the queue.
When you are moved from waitlist to booked, you will receive a confirmation email or mobile notification if you have them enabled. You can also view your position on the waitlist by visiting ‘My Booked Workouts’ in the GoodLife App or Member Site.
Select a province below to view the current status of a club near you.
For frequently asked questions surrounding these changes click here.
* Where Clubs are at Level Red, individual accommodations may be considered for those who are unable to wear a mask due to a disability recognized by the Human Rights code. These evidence-based** accommodations will be dealt with on an individual basis.
** Reasonable documentation to support an accommodation request will be required.