STEP 1) Check your Apple device software and security settings.

The Digital Membership Pass is only available on iPhones running iOS 16.4 (or later) or on Apple Watch devices running watchOS 9.4 (or later). For security reasons, your device must be enabled with Face ID, Touch ID, or a passcode.

To check/update your software version: On your iOS or watchOS device, open the Settings app and go to General > Software Update. You can also check/update watchOS by opening the Apple Watch app on your iPhone and going to My Watch > General > Software Update.

To check your security settings: For iOS devices, open the Settings app and go to Face ID & Passcode or Touch ID & Passcode, depending on your specific model. For watchOS devices, open the Settings app and go to Passcode. You can also check your watchOS passcode settings by opening the Apple Watch app on your iPhone and going to My Watch > Passcode.

STEP 2) Ensure that you are signed in to iCloud.

You must be signed in to iCloud to activate and/or sync your Digital Membership Pass. If you aren’t signed in to iCloud, your Wallet app will display a Sign in to iCloud option that will guide you through the sign-in process.

Make sure Wallet is syncing with iCloud on your iOS device:  Settings > iCloud > Saved to iCloud > See All (older iOS shows "Show All") > Wallet.

STEP 3) Confirm that you are using the correct Apple Account.

The Digital Membership Pass only works on devices when they are signed in with the same Apple Account used to create/link the pass. 

To check/change the Apple Account signed in on your device: Settings > your name > and verify it is showing the account you first added your pass with.

If you believe your Digital Membership Pass was linked to the wrong Apple Account, please contact our Member Support Team for assistance. We can reset the link on your membership so you can add the pass again on the device you want to use.

Please reach out to members@goodlifefitness.com or use Member Chat in the GoodLife Mobile App. So we can better assist you, please include the following information in your message:

• The email address associated with your GoodLife Fitness Membership

• The Apple Account your Digital Membership Pass was originally created/linked with

• Your device model and current software version (Settings app > General > About, then look for Model Name and iOS Version)

STEP 4) If you’re still having trouble using or accessing your GoodLife Digital Membership Pass, please reach out, and we can assist you.

Contact us by emailing members@goodlifefitness.com or using Member Chat in the GoodLife Mobile App. So we can better assist you, please include a brief explanation of the issue you’ve encountered in your message, as well as the following information:

• The email address associated with your GoodLife Fitness Membership

• The Apple Account your Digital Membership Pass was originally created/linked with

• Your device model and current software version (Settings app > General > About, then look for Model Name and iOS Version)